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Lithia Chrysler Jeep of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.7
1,866 Reviews
Lithia Chrysler Jeep of Reno is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Chrysler Jeep of Reno in Reno, Nevada, joined the Lithia Motors family of dealerships in January 2004 after being acquired from Ewert, Inc. Lithia Chrysler Jeep of Reno, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new and used cars, trucks and SUVs. Our inventory includes new models such as the Chrysler 300, Chrysler 200, Chrysler 200 Convertible, Town & Country, Compass, New 2011 Grand Cherokee, Durango, Liberty, Patriot, and Wrangler.
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1050 East Plumb Ln #100

Reno, NV

89502

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Showing 1,866 reviews

February 08, 2024

Sent wife to have oil change and tires rotated. When complete my wife notice they had remove air from tires from 50psi to 37psi. She contacted the service writer and he said the company policy is t More

by mike022471
Recommend Dealer
No
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Feb 12, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Helpful
February 07, 2024

Ben kept me in formed about the progress on my Jeep. Communication through text kept things simple. More

by slams35
Recommend Dealer
Yes
Employees Worked With
Ben Owings
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Feb 07, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your feedback with us. Ben and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
February 06, 2024

Very accommodating and customer focused. Pleasure to work with. Always helpful when there are issues and follow them through to resolution. More

by K_KASSEKERT
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
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Feb 06, 2024 -

Lithia Chrysler Jeep of Reno responded

Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. Charles and our team appreciate your business and hope to see you again soon!

Helpful
February 06, 2024

Ricardo was great! He helped me out with everything i needed. Jarred was okay I gave him my number to call me when my car was ready and he completely called a different More

by PATTY.MONTEZ5659
Recommend Dealer
Yes
Employees Worked With
Jarred and Ricardo
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Feb 06, 2024 -

Lithia Chrysler Jeep of Reno responded

Patty, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Helpful
February 06, 2024

Fast and friendly I had a great experience with this dealership. They were all fast and friendly. Took my car in for an oil change and got it done in about an hour! Would definitely Recommend More

by SAVANNAHBRANSON13
Recommend Dealer
Yes
Employees Worked With
Fernando
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Feb 06, 2024 -

Lithia Chrysler Jeep of Reno responded

Savannah, Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

Helpful
February 04, 2024

I was surprised how at 7am business was already conducting, doors were open and staff was pleasant More

by cjbnagata
Recommend Dealer
Yes
Employees Worked With
Fernando
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Feb 05, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for choosing Lithia Chrysler Jeep of Reno. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
February 04, 2024

They kept us informed about the status of service of our car. We would highly recommend Lithia Jeep to all of our friends and family. More

by bvalenti50
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
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Feb 05, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
February 04, 2024

The people were great and the service was good. ..one thing that wasn't ok was the lack of follow up on a previous issue that I had spoken to the person about when I booked my appointment More

by haileyava.as
Recommend Dealer
No
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Feb 08, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Hailey, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Helpful
February 04, 2024

I just did As I said before forvthevsame question. They are aware of the high speed racing events that I do and I trust them with my vehicles. I have no concerns. More

by MORTONFARMSRENO
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
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Feb 05, 2024 -

Lithia Chrysler Jeep of Reno responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
February 03, 2024

Great service! Charles was very helpful and they quickly diagnosed and fixed my issue. Thanks! More

by jfitdensmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your business and this review. We're happy to hear Charles was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
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