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Lithia Chrysler Jeep of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.7
2,978 Reviews
Lithia Chrysler Jeep of Reno is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Chrysler Jeep of Reno in Reno, Nevada, joined the Lithia Motors family of dealerships in January 2004 after being acquired from Ewert, Inc. Lithia Chrysler Jeep of Reno, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new and used cars, trucks and SUVs. Our inventory includes new models such as the Chrysler 300, Chrysler 200, Chrysler 200 Convertible, Town & Country, Compass, New 2011 Grand Cherokee, Durango, Liberty, Patriot, and Wrangler.
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1050 East Plumb Ln #100

Reno, NV

89502

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Showing 2,978 reviews

August 29, 2024

Excellent service and follow up, much improved since i first started going to Lithia, Great Job!! More

by mnelson1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service
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Aug 30, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 29, 2024

Tony was very courteous and helpful. Easy to understand and explain the issues of my vehicle. Very attentive to my questions More

by LROMERO60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that Tony and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!

August 29, 2024

Normally I have had excellent customer service and experiences with Lithia Chrysler Jeep of Reno but this visit was a complete disaster. More

by Mariah Worcester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Lithia Chrysler Jeep of Reno responded

Mariah, Thank you so much for your kind words for Robert, and for taking the time to leave us this wonderful feedback!

August 28, 2024

Bob is great to work with always takes care of us as promptly as possible More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Lithia Chrysler Jeep of Reno responded

Gary, Thank you so much for your excellent review! We are so glad that Robert had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

August 28, 2024

I thought I had completrd the on line appointment, and hadnt. When we got to the service department Bob helped us, he was patient and did everythinv he could to make sure we were happy, we could have left More

by cookiedebb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your thoughts on working with Robert and our team. We're glad to hear we delivered such a great experience!

August 28, 2024

Had son drop my truck off for oil change and he waited close to 6 hours. That’s not acceptable More

by Crabtree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Sep 01, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 28, 2024

This service department is why I have bought two Jeeps and a Ram Rebel from Lithia. Ben has gone out of his way to take care of me and I appreciate him abd his team. I always get great service and am very More

by Jr71mt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dirk Westergard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Owings
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Aug 28, 2024 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!

August 27, 2024

Can’t complain, Service excellent and Salesman Mr Black has taken care of me throughout my ownership of my Ram! More

by Tim August
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RobertBlack
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Aug 27, 2024 -

Lithia Chrysler Jeep of Reno responded

Thanks, Tim, for sharing about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

August 27, 2024

I appreciated the professionalism of the staff and their willingness to help me. The facility is clean and welcoming. More

by IRENERENO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you so much, Irene, for your kind words, and for taking the time to leave us this wonderful feedback!

August 27, 2024

We were treated fairly, we were treated honestly, and we were delivered a terrific product. More

by MHESS1964
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Lithia Chrysler Jeep of Reno responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Lithia Chrysler Jeep of Reno!

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