Lithia Chrysler Jeep of Reno - Service Center

Very friendly greeting from Ben when I arrived. Job done!! I was shown the all-new customer area and I was provided an approximate wait time for the work to be done on my car. It was finished promptly as pro I was shown the all-new customer area and I was provided an approximate wait time for the work to be done on my car. It was finished promptly as promised, and Ben explained everything. I was very pleased with my service visit. More

Thank you Charlie Even though I purchased my Jeep from another dealership, I bring my Jeep to Lithia because of Charlie Sebastian. For the past twelve years, Charlie no Even though I purchased my Jeep from another dealership, I bring my Jeep to Lithia because of Charlie Sebastian. For the past twelve years, Charlie not only made sure my 2004 Jeep Grand Cherokee with over 200K miles stayed in great shape mechanically but he is a pleasure to work with and I can trust him. I am sure with Charlie that my new 2018 Jeep Cherokee Latitude will be in the best hands. More

Super Service!!! Charlie has been our service representative for years and knows us on a first name basis! We are always treated like and feel like we are his only cl Charlie has been our service representative for years and knows us on a first name basis! We are always treated like and feel like we are his only client. A very special relationship indeed! More

Thanks Bob Went in for an oil change I booked online. bob got me checked in, gave me a tour of the new building, and let me know I can use the shuttle service or Went in for an oil change I booked online. bob got me checked in, gave me a tour of the new building, and let me know I can use the shuttle service or wait in the waiting areas. Only took about 45 minutes and my car was ready. Thanks Bob More

Charlie Sebastian, always informative! He always tells me what's wrong, and what to expect in charges, etc. He was able to get my car serviced in a reasonable time! He always tells me what's wrong, and what to expect in charges, etc. He was able to get my car serviced in a reasonable time! More

Lithia will ALWAYS go the extra mile for their customers! I've been a customer for many years, purchased two cars from Lithia, had them service all my cars, always pleased with their service. But, I had an ex I've been a customer for many years, purchased two cars from Lithia, had them service all my cars, always pleased with their service. But, I had an experience last week that goes above and beyond. I had a cracked radiator I brought in to have repaired. Robert Pearce, who has helped me many times over the years, ordered the replacement radiator I needed and assured me that if I dropped my car off first thing in the morning they would have it ready by noon. I told him it was imperative that I have the car back by 2:00 at the latest because I was leaving town immediately to drive 700 miles to Flagstaff. He promised me it would be done. I got a call at noon saying everything was completed and I could pick up my car. When I arrived Robert informed me there was a tiny problem they had found and he wasn't sure where they could find the replacement part. I told him I would have to take the car as it was because I had to get on the road immediately. Robert wouldn't allow me to take the car because he felt it wasn't safe. Instead... he gave me a brand new 2019 Jeep Grand Cherokee to drive 1,500 miles round trip at no charge. No red tape, no hassle. Robert said it was their obligation to provide a safe vehicle for my trip. UNBELIEVABLE! Never had this kind of service from a dealership in my life. The attitude that Robert Pearce exemplifies is the reason I will never take my cars anywhere besides Lithia. Smart, professional, willing to go the extra mile to ensure customer satisfaction. Every single person I've ever dealt with at Lithia displays the same kind of customer service attitude. It's one less thing you have to worry about. If you take your vehicle to Lithia it will be serviced correctly, at a competitive price, to your complete satisfaction. Period. End of story. What more could you ask for from a dealership? More

Service and check out previous repairs on rear end Charlie was very helpful, explaining everything in great detail, kept us a where of what was going on and our best options moving on. Well done. Thank Charlie was very helpful, explaining everything in great detail, kept us a where of what was going on and our best options moving on. Well done. Thanks More

Finally getting a.c. fixed. Finally someone got in touch with Chrysler engineer to help figure out what was wrong with my a.c. Ben has always done right by me whether it was my Finally someone got in touch with Chrysler engineer to help figure out what was wrong with my a.c. Ben has always done right by me whether it was my Chrysler or Dodge pickup. More

Fast and friendly Service was easy in and easy out. The staff gave a detailed explanation of what was done and why and did it with a smile. Service was easy in and easy out. The staff gave a detailed explanation of what was done and why and did it with a smile. More

Tony was great! Tony made my recent visit to your service department a very pleasant one. I had stopped coming to your dealership for regular service appointments b Tony made my recent visit to your service department a very pleasant one. I had stopped coming to your dealership for regular service appointments because the customer service was so bad. I am happy to report that Tony was so accommodating and honest, I am returning to this dealership as a regular customer. More