Lithia Chrysler Jeep of Reno - Service Center

The dealership is clean and beautiful. Charles Sebastian has been my primary service representative for many years. He has managed a lot of complicated diagnostic and service appointments Charles Sebastian has been my primary service representative for many years. He has managed a lot of complicated diagnostic and service appointments for me and my family over the years He knows cars and knows what he is doing. He is honest and fair and I consider her a personal friend at this point. Likewise with everyone else I have had the pleasure to work with here including other service personnel. Tony Moore and Kenny in sales are first rate. This is a first class and stand up operation. More

Whenever I come in with a problem, they always accommodate whenever it’s possible for them to fit me in. accommodate whenever it’s possible for them to fit me in. More

Good service my car was done in a acceptable manner and my waiting time was minimal thank you for the great service my waiting time was minimal thank you for the great service More

Service was timely and professional. Great experience every time I have come to this location. Great experience every time I have come to this location. More

Charlie is very perspective, honest and looks out for us. We trust him! He always returns our phone calls promptly. We trust him! He always returns our phone calls promptly. More

It so hard to find a service center who will treat woman not like they are idiots! When I first called to make the appointment I was told by Jarad that it was okay to drive my car even though it was leaki not like they are idiots! When I first called to make the appointment I was told by Jarad that it was okay to drive my car even though it was leaking oil and making a rattling noise when I accelerated on the gas which was absolutely wrong. Felt very uncomfortable with they way I was treated by Robert very unprofessional. I have only had my car for 9 months which I purchased there with you guys last April 2024 and that was an amazing experience. I had all my paperwork in order. I do follow up with the Carfax. I brought the vehicle in when due for oil change then one month later for tire rotation. I was told by Robert it was due for but stopped him and said it is not due for anything until 2 months which is a brake check and in March 2025 will be an oil change. Your service center is the only one who has worked on my vehicle since the purchase. I do try and keep up with maintenance on my vehicle but when you come into a service center that looks at you like you have no idea what your talking about is just not right. It's hard enough as it is being single and learning do these things on your own. More

I'm a constant returning customer because of the excellent service I receive. Completely happy with the service I receive. excellent service I receive. Completely happy with the service I receive. More

Trust Ben with getting me a fair price and anything he suggested is needed he's not just trying to padd the bill. I've never had an issue with getting any of my 4 Chrysler products serviced and the work i suggested is needed he's not just trying to padd the bill. I've never had an issue with getting any of my 4 Chrysler products serviced and the work is always dependable at Lithia Jeep in Reno. More

I would rate this dealership five out of five stars Charles was a great ambassador for the customer service department Charles was a great ambassador for the customer service department More

Worked with Mike on getting my truck in and getting diagnosed in a timely manner. diagnosed in a timely manner. More