Lithia Chrysler Jeep of Reno - Service Center

I always deal with Jared he knows the vehicles and is always friendly. The facility is always clean and I saw you have a new water machine which is awesome. always friendly. The facility is always clean and I saw you have a new water machine which is awesome. More

Had an appt to get leak checked and repaired on a Friday. Nothing was done, brought back Monday. Leak was fixed, when we received it there were greasy finger prints all over the hood and fenders. Prior to pi Nothing was done, brought back Monday. Leak was fixed, when we received it there were greasy finger prints all over the hood and fenders. Prior to picking it up we were told it was in the wash bay. More

He was friendly and responsive. When I called I got the answers that I needed. When I called I got the answers that I needed. More

He was nice kept me updated on everything and quick and efficient I was in and out. efficient I was in and out. More

Robert Pearce made the cost of having maintenance on my Jeep a little less painful. The service at Lithia Jeep is bar to none. Jeep a little less painful. The service at Lithia Jeep is bar to none. More

Very happy with the service no issues. Hope to see you in the future. Yes Hope to see you in the future. Yes More

Missed topping off other fluids in service. This was also questioned in the write process if other fluids would be checked. This was also questioned in the write process if other fluids would be checked. More

Jared the service tech was five stars with his customer service,... took 5,5 hrs. to do a 1.5 recall job, that's the 2-star rating. Stop using jeep service many years ago, and this recall conferred my reas service,... took 5,5 hrs. to do a 1.5 recall job, that's the 2-star rating. Stop using jeep service many years ago, and this recall conferred my reason why. Don't know why Jared isn't showing in your Service dept. But He is the one that I had contact with...outstanding young man. More

From the first phone call trying to set up appointment, representative was disinterested and almost seemed like didn’t want to schedule. After appointment, all they said was needed new tires, but would re representative was disinterested and almost seemed like didn’t want to schedule. After appointment, all they said was needed new tires, but would replace suspension if I wanted?? I picked up Jeep and took to another repair shop. They discovered tires had not been balanced and alignment was off. That seems like something that should’ve been discovered for the $200+ I paid to diagnose. Will not be bringing any of my other 4 Jeeps in for any service nor will I recommend to anyone. Actually I’m more likely to share my disappointing experience with anyone who asks. More

Ben was great to work with. He kept me informed on what was being done and what the warranty company was approving. He even got my headlamp replacement approved by the warranty He kept me informed on what was being done and what the warranty company was approving. He even got my headlamp replacement approved by the warranty which I never would have expected them to do so, so he saved me a lot of money. Job well done Ben! Thank you. More