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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,326 Reviews

2,326 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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September 14, 2024

Reno lithia jeep is always very kind, curtious, and professional. it is easy to schedule appointments and their service is prompt and quick. Thanks jeep. More

by Mitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Mitch, and we look forward to working with you again.

September 14, 2024

Guys at the shop found the problem and took action to get things right happy customer More

by josereza0925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2024 -

Lithia Chrysler Jeep of Reno responded

Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

September 14, 2024

Lithia ordered parts and installed them very fast. They did a nice job thank you More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Ed, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno. We look forward to having you as one of our valued customers for many more years to come!

September 14, 2024

Best experience! Very fast turnaround and the service was great! I would recommend Robert to my friends and family. More

by Cedric Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

September 13, 2024

I always deal with Jared he knows the vehicles and is always friendly. The facility is always clean and I saw you have a new water machine which is awesome. More

by CHARBANFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
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Sep 13, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your kind words for Jared and for taking the time to leave us this wonderful feedback!

September 13, 2024

Had an appt to get leak checked and repaired on a Friday. Nothing was done, brought back Monday. Leak was fixed, when we received it there were greasy finger prints all over the hood and fenders. Prior to pi More

by JCWHALEN1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
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Sep 15, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.

September 13, 2024

He was friendly and responsive. When I called I got the answers that I needed. More

by BETHANDCHRIS7575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you, Beth and Chris, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.

September 13, 2024

He was nice kept me updated on everything and quick and efficient I was in and out. More

by SENIOR_GIGGLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 12, 2024

Missed topping off other fluids in service. This was also questioned in the write process if other fluids would be checked. More

by CTIPTON27354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Name not listed
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Sep 15, 2024 -

Lithia Chrysler Jeep of Reno responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 12, 2024

Ben was great to work with. He kept me informed on what was being done and what the warranty company was approving. He even got my headlamp replacement approved by the warranty More

by ROB.AZEVEDO57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Owings
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Sep 12, 2024 -

Lithia Chrysler Jeep of Reno responded

Rob, Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. Ben and our team appreciate your business and hope to see you again soon!

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