Lithia Hyundai of Anchorage - Service Center

My car was in your shop for almost a month. When done the bolts was loose and my son try to tighten it coz it was so noisy. Now my engine still makes noise when running. When done the bolts was loose and my son try to tighten it coz it was so noisy. Now my engine still makes noise when running. More

The service was excellent and the gentleman were very kind and helpful. I would highly recommend this dealership for anyone needing an oil change. kind and helpful. I would highly recommend this dealership for anyone needing an oil change. More

Made an appointment several weeks in advance for a recall fix. I take time off work, and drive an hour to the appointment, to be told they don’t have the parts. This should, and easily could have, been commu fix. I take time off work, and drive an hour to the appointment, to be told they don’t have the parts. This should, and easily could have, been communicated to me in advance. Additionally, they then tried to sell me new tires, even though I just had my tires checked. Very disappointed in my experience here. More

Came in to have luggage rack installed . I was there a total of one hour which I didn’t think was bad. I was there a total of one hour which I didn’t think was bad. More

Being transparent about wait times would be amazing. Being told afternoon appointments are quicker and still waiting two hours for an oil change is absurd. Also not being informed when vehicle is done Being told afternoon appointments are quicker and still waiting two hours for an oil change is absurd. Also not being informed when vehicle is done in a timely manner. The notes by technician said it was completed over an hour before I made contact asking for ETA. More

I had 2 interactions with the dealership and both were negative. I did not get my Hyundia serviced there. Your automated system associated the wrong name and there was no way to correct it. And whoever wa negative. I did not get my Hyundia serviced there. Your automated system associated the wrong name and there was no way to correct it. And whoever was at the service desk was not helpful. More

Could not get anyone on the phone. Had to drive down to dealership to find out status of my car. Get more help at the desk! Ordered wrong parts which prolonged car's stay. However to t Had to drive down to dealership to find out status of my car. Get more help at the desk! Ordered wrong parts which prolonged car's stay. However to tell whole story, did reduce my total bill for my troubles More

I came in for a scheduled oil change, and I waited 3 hours before my car was even moved to the bay over all 3 1/2 hours for an oil change. I’ll be doing it myself from now on. Not worth the money I paid hours before my car was even moved to the bay over all 3 1/2 hours for an oil change. I’ll be doing it myself from now on. Not worth the money I paid when I can do it for half the money and a quarter of the time, and at least have a beer in hand. The people we very nice and professional. More

Slow. Poor communication. They said 2 hours for an oil change and it took twice that long. No one responded to texts at the numbers I was provided. And des Poor communication. They said 2 hours for an oil change and it took twice that long. No one responded to texts at the numbers I was provided. And despite calling many, many times no one ever answered the phone either. Very disappointing. More

Oil change took over 2 hours! Not happy. Excuse was short on employee. tire change season? Not happy. Excuse was short on employee. tire change season? More