Lithia Hyundai of Anchorage - Service Center

Sales department is great, its the service department that is the worse. They have my sons car for 2 weeks and no communication from them. They wont even answer the phone when we call. Dont even bother t that is the worse. They have my sons car for 2 weeks and no communication from them. They wont even answer the phone when we call. Dont even bother trying to talk to the GM, or any other manager, they wont answer or return your calls. Granted they did give my son a loaner vehicle but since he has bought the car, he only had it for 3 days. The rest of the time its been in the shop. Do better Lithia! More

The main complaint with the service department is that you cannot contact them by phone. They do not answer the phone and if you opt to text “for faster results”, the texts are not returned. The only way you cannot contact them by phone. They do not answer the phone and if you opt to text “for faster results”, the texts are not returned. The only way I got an appointment and questions answered was to physically go in. Luckily, my car was still operational. The reviews on Yelp also state people are unable to get through. Once I got my appointment (again, after going in to the service department to make it), I received good, polite service. Imagine if your doctor or accountant never returned calls…there is a similar feeling of desperation when you can’t get information and talk to an expert about something as important important as your car. More

The service department and related customer service is horrible. Unless I have warranty work that requires I go back I will never go there again. I have owned three Hyundai vehicles purchased from this de horrible. Unless I have warranty work that requires I go back I will never go there again. I have owned three Hyundai vehicles purchased from this dealer but after my last service and repair issues I will never purchase another Hyundai. I was referred to Hyundai Customer Service to help and they were rude and nasty as well. Less than 60,00 miles on my vehicle and it has cost me thousands of dollars in repairs not to mention rental car costs I had to bear while car in shop for repairs covered under warranty!! More

Some employees need a little empathy for people falling in their parking lot pot holes! in their parking lot pot holes! More

Very friendly and knowledgeable staff. The dealership is very clean inside and out. No pressure sales….I like that. The dealership is very clean inside and out. No pressure sales….I like that. More

Tbe technicians did their job well. Everything was taken care that was needed. Joshua was very helpful. He even made sure to ask me if anything was not completed. And if so, he would Everything was taken care that was needed. Joshua was very helpful. He even made sure to ask me if anything was not completed. And if so, he would have it done. Lithia gets a lower rating, though, because the service was slow. I had an appointment and was told it would take half hour. It took closer to a hour and a half. I do appreciate that there is a comfortable wairing area and beverages to drink while we wait. Everything was very clean. More

Needs focus on customer service at Service department. Not calling back when you needed and waited so long to reply back. Not calling back when you needed and waited so long to reply back. More

Kevin is always so helpful. I truly appreciate his genuine concern with keeping me on track with my service. I truly appreciate his genuine concern with keeping me on track with my service. More

Great job as usual, these guys always making smooth and easy and never a problem. easy and never a problem. More

Ongoing mistakes, miscommunications and a full month of no contact, and when I called I was told Kevins was out of country and only he knew what was happening with my car. Lithia originally had my car for no contact, and when I called I was told Kevins was out of country and only he knew what was happening with my car. Lithia originally had my car for a month returned it to me without having even looked at my second warning light. I had to turn around and bring it back. It was another full 3 months before my car was completed. A week before it was completed I stopped by to find out what the status was because I hadn’t heard. I learned part of my car key (the electronic part) had been lost, but then was accidentally found while I was in the dealership. Then when I received the car back a little over a week later I was told, the mechanic had lost my key sometime in the last week so “I had a new key made for you.” This meant my auto start key fob that was attached was also lost. I was told I would get a call Monday so I could make an appointment with another company to get a replacement fob made. Outrageously poor service for the entire time I have owned my car. About three months into my process I attempted to call the service manager and the general manager multiple times. I received ZERO return calls or messages. When calling the dealership, Service, Finance, Sales Departments do not, DO NOT answer the phones! Neither does management. Parts always answers the phone before the third ring. That is the only way I got information most of the time! Interpersonally Kevins and Josh were polite and pleasant in person. None the less the overall service and continued mistakes in servicing my car were terrible. I wish the new Service Manager well as he retrains his entire department in customer service. More