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Lithia Hyundai of Odessa

Odessa, TX

4.3
1,518 Reviews
Lithia Hyundai of Odessa is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Hyundai of Odessa, located in Odessa, Texas, joined the Lithia Motors family of dealerships in April 2002 after being acquired from Village Lincoln Mercury, Inc. Lithia Hyundai of Odessa, near the surrounding areas of Odessa, Midland, Goldsmith, Midkiff, Gardendale and Notrees Texas, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Azera, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veracruz, Equus, and the all new Hyundai Genesis.
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5000 John Ben Shepperd Pkwy

Odessa, TX

79762

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Showing 1,518 reviews

September 29, 2024

The dealership is way backup on work and had to wait 6 weeks for my car to be serviced. Parts department needs to improve in their people skills. Seemed like he didn’t even want to be at his job and just More

by MARKVILLA21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your feedback with us, Markvilla21. We apologize for any inconvenience you experienced during your recent visit to our dealership. Your comments regarding our parts department and service timeline are valuable to us, and we will address these concerns internally to ensure a better experience for all our customers in the future. Thank you for bringing this to our attention.

September 29, 2024

Good service. And No complaints everyone was kind and professional. I would recomment to any one More

by JUAN.RODRIGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristopher Kilgore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Rodiguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us a positive review, Juan. We are pleased to hear that you had a good experience with our team and found them to be kind and professional. We appreciate your recommendation and look forward to serving you again in the future.

September 26, 2024

She was amazing. Very polite, explained everything in detail. I would recommend Hyundai to friends More

by Chynacarlson1991
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amy Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found our team member to be amazing and helpful. We appreciate your recommendation and look forward to serving you and your friends in the future.

September 25, 2024

You allowed your Salesperson to give away my truck . THE VAN I PURCHASED WAS NOT ROAD WORTHY .DIDN'T RECIEVE MY PAPERWORK OR MY EXTENDED WARRANTY WHICH I PURCHASED .I FINALLY RECIEVED MY PAPERWORK AFTE More

by DONNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richardo Fuentes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal
September 25, 2024

My vehicle was there 6 weeks for a minor issue and while there suffered hail damage. I was never notified. Terrible service More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristopher Kilgore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Rodiguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Morse
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kristine Campbell
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

Service went well. was informed every step of the way. And everything went very quickly. Will be coming back for my next car servicing. More

by NANCY52989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with us, Nancy. We're glad to hear that you were kept informed throughout the service process and that everything was completed quickly. We appreciate your business and look forward to serving you again for your next car servicing.

September 24, 2024

She has always did her best to help me when a peace can off my door handle she stay in contact with parts until she got it in and painted for me More

by SUZEQ_1960_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your experience with us. We are pleased to hear that our team member went above and beyond to assist you with your door handle. Your satisfaction is our top priority, and we appreciate your feedback.

September 22, 2024

Great service I appreciate the help I received from them I would definitely recommend to family and friends More

by Colemandenise7621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Lithia Hyundai of Odessa responded

We apologize for any inconvenience this may have caused you. We strive to provide efficient and timely service to all of our customers. Thank you for bringing this to our attention. Let us know more about what happened and how we can remedy that for your next visit.

September 17, 2024

Good job. . thank you for the good service I’ll come back later next time… More

by ME5150828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristopher Kilgore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Rodiguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave a positive review! We are glad to hear that you were satisfied with the service you received. We look forward to welcoming you back next time.

September 12, 2024

Jonathan Aguilar, our salesman that worked with us to put us in our brand new family car was amazing! He was very helpful, provided amazing customer service and made this overall experience a very unforgetta More

by Bri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your experience with Jonathan! We are thrilled to hear that he provided you with amazing customer service and helped you find the perfect family car. We appreciate your recommendation and look forward to assisting you or anyone you refer in the future.

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