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Lithia Hyundai of Reno

Reno, NV

4.3
4,022 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,022 reviews

March 30, 2023

Once I found someone telling the truth and actually helping me then the process went smoothly More

by Heesebrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember her name. She was fired while ‘helping’ me, Matt Franceschini
Apr 03, 2023 -

Lithia Hyundai of Reno responded

Hello, I apologize for your less than pleasant experience with us. If you’d like to discuss your visit further, I’d be happy to speak with you and address your concerns, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

March 29, 2023

I have dealt with your service department more than the salesman. Lance is my guy, he's alway wonderful and helpful. I appreciate him more with every interaction, just the best. Tabatha was the most recen More

by MCGUIRESHANNON
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tabatha Culver
Mar 30, 2023 -

Lithia Hyundai of Reno responded

We truly appreciate the kind words, Shannon! The Lithia Hyundai of Reno team is always happy to make you feel comfortable and at ease no matter the issue. We'll be sure to pass this along to Lance and Tabitha. Safe travels!

March 29, 2023

very responsive and helpful. Matt F is fabulous, always seems to go over and anove More

by DMC552
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Mar 30, 2023 -

Lithia Hyundai of Reno responded

We appreciate the kind words and shoutout to Matt! Thanks for choosing Lithia Hyundai of Reno for your automotive needs!

March 29, 2023

Everyone was super friendly & efficient. I was in and out faster than I had anticipated. More

by tyshafix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan
Mar 29, 2023 -

Lithia Hyundai of Reno responded

We're glad to hear you enjoyed your experience at Lithia Hyundai of Reno! Thanks for taking the time to give us a five-star review!

March 29, 2023

Came in with a screw in my tire. Lance and crew fixed it in under an hour. Amazing stuff! More

by RENOROGER68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holly Jensen
Mar 30, 2023 -

Lithia Hyundai of Reno responded

It's always a pleasure to assist you at Lithia Hyundai of Reno, Roger! Thanks for being a valued customer!

March 29, 2023

I had pretty high anxiety going in but Tony and the way he is helped with that. More

by BSKEETERS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Lithia Hyundai of Reno responded

We're thrilled to hear that! It's our goal to make every visit to Lithia Hyundai of Reno as comfortable and easy as possible!

March 28, 2023

Ohmigosh these guys were awesome at customer care and didn't stop trying to get me my Jeep!! 😁 Thank you Lithia of Reno!! More

by MARIAMUSA93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirby McMahon , Matt Ashton
Mar 29, 2023 -

Lithia Hyundai of Reno responded

It was a pleasure to work with you! Thanks for choosing Lithia Hyundai of Reno for your vehicle purchase!

March 27, 2023

You guys are always so kind and very helpful and I will come to you again if I need a car More

by MHARSHAW20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lennox
Mar 27, 2023 -

Lithia Hyundai of Reno responded

We appreciate the kind words! If we can be of any further assistance, please don't hesitate to reach out or stop by Lithia Hyundai of Reno!

March 27, 2023

Ryan was pleasant to work with. During our phone call, he gave me great information about my car’s brakes. More

by FIBELSTAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan (not listed)
Mar 27, 2023 -

Lithia Hyundai of Reno responded

That's great to hear! The team is always happy to answer all of your questions or concerns. See you next time at Lithia Hyundai of Reno!

March 27, 2023

Too bad you charged me so much for the car 🚙 I still don’t have the caution noise when a car is passing behind me, when I am backing up. More

by MICHAELPAM51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tabitha
Mar 28, 2023 -

Lithia Hyundai of Reno responded

Hi Pamela, thanks for taking the time to share your feedback with us. I believe the caution noise may be a setting in your infotainment system. I will have your salesman reach out to you and schedule an Encore Delivery so we can explore the issue in detail. Thank you again for reaching out. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

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