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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.3
4,031 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,031 reviews

May 26, 2022

Great experience all around. My first time dealing with this dealership felt very good about the experience. Would definitely go back for same! More

by GRANIMAL87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Ogg
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May 30, 2022 -

Lithia Hyundai of Reno responded

Hello, we're pleased to see you had an all around great experience. See you next time!

May 25, 2022

Better communication. Went for a simple oil change. No follow up for any recommendations or if all was good. Was there on a Saturday and was there for an hour and 45min More

by ESANDME27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unsure
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May 26, 2022 -

Lithia Hyundai of Reno responded

Esandme27, Thank you for taking a moment from your busy day to let us know how we're doing. I'm sorry you feel as though your last visit didn't go that well, certainly not how we want a loyal customer to feel. Reading your review it’s obvious we owe you an apology for the lack of communication. I’m not sure where the disconnect happened. I don’t know if you dropped it off and had someone else pick it up, or if your advisor just took it upon himself to ignore store policy? Looking at the notes in our system it appears at your most recent visit we serviced a Hyundai Tucson. On that visit we performed an oil-change, a multi-point inspection and we completed the “966 factory recall”. I'm not sure if this is the vehicle in question, or if there is another vehicle in the household that was serviced that day, but that’s what the system is showing. The notes indicate that in the multi-point inspection eight separate recommendations were made and all eight were declined. I don't know if you dropped the vehicle off and had someone else retrieve it? Or if Ryan wrote it up and another advisor closed it out? Either way it’s against store policy to arbitrarily decline service on the customers behalf, it’s bad business. That said we would be happy to review the inspection form with you again at your leisure. Simply call Ryan Newton at 775-682-3311, or reply to this review response with a time that works for you and we’ll be happy to make it happen. Again, please accept our apology for your less-than-stellar experience and thank you for bringing it to our attention. We value our customers above all and our goal is to keep our business relationship strong. We are honored to have you as a customer and look forward to earning that 5th star on your next visit. Sincerely, Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352

May 21, 2022

Sales manager Tom Cheers called us ‘xxxxxxxx’ and tried to start a physical altercation when we called him out on his lies and breach of contract. Refused to deliver the car in full or allow us to check fo More

by Ebwhy6
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Cheers
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May 24, 2022 -

Lithia Hyundai of Reno responded

Hello, thank you for your feedback. I regret to learn about your experience. Please contact me at your soonest as ai would like to reconcile and address this matter further. Thank you. Scott Robert 775-682-3352 Customer Relations Manager

May 21, 2022

They should allow customers to watch their vehicles being serviced to make sure they are doing what was expected. More

by Sportychgo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ryan
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May 24, 2022 -

Lithia Hyundai of Reno responded

Hello, I appreciate your feedback and want to understand more about your recent experience. At your convenience, please contact me. Thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

May 21, 2022

Great can do attitudes. Very personable and go the extra mile to make a deal. More

by RONIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Ogg
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May 23, 2022 -

Lithia Hyundai of Reno responded

Hi Ronin, we appreciate this positive feedback and look forward to your next visit!

May 21, 2022

Bret is always great to work with! I always appreciate him helping my Dad with his Elantra More

by Breto21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Roderick
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May 23, 2022 -

Lithia Hyundai of Reno responded

Hello, we're pleased to see Bret is always great to work with. See you next time!

May 20, 2022

They have always been helpful in setting up the maintenance appointments and providing excellent customer service. I t is great that there is consistency! More

by M.SHERREAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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May 20, 2022 -

Lithia Hyundai of Reno responded

Hello, we're pleased to see you always receive excellent customer service! We'll see you next time!

May 18, 2022

Helpful and very polite. I would go back to buy my second car with them. More

by CHARY_0930
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ashton
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May 20, 2022 -

Lithia Hyundai of Reno responded

Hi Chary, it's wonderful to see our team was helpful and very polite during your experience. See you next time!

May 18, 2022

Very efficient, friendly service staff. Prices are more competitive & sales staff is very responsive. Overall a great experience ! More

by glamourgirlpdx
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ashton, Robby Young, Brett Roderick
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May 20, 2022 -

Lithia Hyundai of Reno responded

Hello, it's wonderful to see you received efficient and friendly service from our team. We're pleased you had and overall a great experience and look forward to seeing again!

May 17, 2022

Very knowledgeable team. It's nice to have someone explain charges and services to you. More

by chris_giannotti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Roderick
Report | Print
May 20, 2022 -

Lithia Hyundai of Reno responded

Hi Chris, we truly appreciate this positive feedback and look forward to seeing you again in the future!

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