Lithia Hyundai of Reno

Cherae put all the fun in first time car buying for me! As a first time buyer and new to financing a vehicle in general, I was pretty much terrified and didn’t know what I was getting myself into. Cherae ma As a first time buyer and new to financing a vehicle in general, I was pretty much terrified and didn’t know what I was getting myself into. Cherae made my experience so fun and chill, explaining every detail and answering all of my questions, from what to expect to how things work with the process, and let me focus on the fun part: picking the car! I left in the exact car I wanted, and am still smiling. She is a pro, and such a pleasure to be around and work with on a task that most people don’t look forward to. She has my business for life! Used or new car, go see her, she’s the best! More

"Couldn't Have Been Any Better..!" Great experience..!!! relaxed, fun, but also very knowledgeable in all departments....like a visit with good friends that you hadn't seen for sometime Great experience..!!! relaxed, fun, but also very knowledgeable in all departments....like a visit with good friends that you hadn't seen for sometime. We love our salesman, Pete Montalvo More

Holly is AWESOME!!! After looking for a particular used vehicle for months, Holly came through. My new car is exactly what I have been looking for. She got me the right d After looking for a particular used vehicle for months, Holly came through. My new car is exactly what I have been looking for. She got me the right deal at the right time. I have credit issues and they worked with me, and I ended up with the exact year and model that I wanted. At the age of 58, this is the first time I have bought a car without anyone helping me which made the experience that much better. I highly recommend this dealership, Holly, everything about this experience was easy and I'm so excited. I could not have possibly had a better experience. This is perfect!!! More

Friendly, hardworking & persistent Going to the dealership can be very either stressful or scary or BOTH. But....my experience with Lithia Hyundai was different. From the first phone Going to the dealership can be very either stressful or scary or BOTH. But....my experience with Lithia Hyundai was different. From the first phone call and interaction they will make you in control. I was shopping around to trade in my Civic and made a mistake of wasting my time to another dealership. I finally made it to Lithia Hyundai with my 17 month old and right away, Cherae made me feel comfortable. Having my son in a dealership can be a handful, not at this dealership. Everyone made me feel welcome and didnt made me feel that my son is annoyance (he is very active and likes to run around). My credit is not as great but with Cherae's persistent, patient and hard work, it was possible. She is willing to go extra mile to get you what you wanted and not pressure you something you don't want. Both Cherae and Bill kept in touch with me, making sure that i am getting the best deal. I got another offer from Toyota, but luckily i didnt take that deal....Cherae made me realize that patience can take you a long way. I am happy and truly thankful for Cherae, Bill and the rest of the team that made this possible. Now my family can travel and visit the Bay without getting worried about the snow. More

Terry helped us out wonderfully! We couldn't have asked for a better salesman. He made our car buying experience fun & exciting. Thank you again terry!! -Gabriel Hernandez for a better salesman. He made our car buying experience fun & exciting. Thank you again terry!! -Gabriel Hernandez More

Awesome and friendly Couldnt be happier with our experience at this dealership. Our sales agent Cherae was extremely helpful and responsive. She was able to work with us o Couldnt be happier with our experience at this dealership. Our sales agent Cherae was extremely helpful and responsive. She was able to work with us on our two trade ins and we were able to purchase the vehicle we wanted. We highly recommend seeing Cherae as she created a no pressure and friendly environment. Made purchasing a new vehicle easy and hassle free no haggling or pressure. Highly recommend! More

Over promise and under deliver! The only pleasant experience was working with our salesman Matt. Beyond that the entire experience was horrible! The 2018 F250 Powerstroke I purchased The only pleasant experience was working with our salesman Matt. Beyond that the entire experience was horrible! The 2018 F250 Powerstroke I purchased did not have a block heater on it. Tom the Sales Manager swore the heater was there but the power cord was not, we worked the power cord and install of the cord into the deal of the truck, and had it listed on a “we owe” sheet from the sales team. One week after buying the truck I was asked to bring it in so they could get the right power cord for the block heater, and should only take about 20 minutes. I drove 30 min and waited two hours just to find out the heater Tom promised was on there wasn’t there after all. The sales team stated that they will order and pay for the block heater as well. After a couple of weeks of waiting for the parts to come in I got a text from Matt advising that the dealership had the parts but would not install them, he even stated in the text he has never had this happen where it’s in writing and the dealership wasn’t going to honor it. I then told Matt that I would NOT be paying for it and to either give me his GMs phone number along with Corporates, or have the dealership install the parts. After a couple of days of them trying to figure it out, I got another text saying that they were sending the truck to a different shop in Reno for the install since it was cheaper for the other shop to install it rather than the dealerships... odd to me but whatever. It took two trips back to the dealership and almost a month total to get the block heater installed. When I took the truck in the first time I told Matt and Don the svc guy that the front brakes were making noise, both said they would look at them when they installed the block heater. The brakes were never addressed when the block heater was installed. I called the dealership and scheduled an apt to have them looked at per the request of Don. I dropped the truck off on 9/17/19, mind you I purchased the truck on 8/1/19. The svc advisor called and told me the tech stated that the rotors needed to be turned and the pads needed to be sanded and it would cost me about $300.00 I then asked for the GMs and Corporates number again because I have owned the truck less than 60 days and it needs brake repairs?!?!? The service advisor then talked to his MGR and was told that the dealership would machine the rotors and pads for me at no cost. I picked the truck up two days later and the noise seemed to be gone... until the beginning of this week. Now the noise is there constantly, I called the advisor back again and told him I was afraid that a brake caliper or caliper pin was sticking and asked him to consult with his manager on what the best course of action would be. When he called back he stated that the manager told him to tell me to take it to a Ford dealership since the caliper could... could be under warranty. And if not bring it back and they may fix it under good will. I will never recommend this dealership to anyone. They do not want to take care of their customers, once they get your money they don’t give a crap. I hope this isn’t the case for everyone but for me, it’s been horrible. More

Friendly and easy car purchase. Holly is great :) Holly is really sweet and friendly, the nicest salesperson ever. I've never had a more positive experience at a car dealership or any car-related bus Holly is really sweet and friendly, the nicest salesperson ever. I've never had a more positive experience at a car dealership or any car-related business. She also helped me get a really great deal on a car and stay within budget. Thanks! More

A+ Experience I’d like to start by saying thank you to Cherae and Bryan on all there help. They made buying a new car for my wife one of the most easiest and enjoya I’d like to start by saying thank you to Cherae and Bryan on all there help. They made buying a new car for my wife one of the most easiest and enjoyable experiences I have ever had purchasing a vehicle . Cherae was amazing and made me feel comfortable during the entire process making this so easy. Thank you to the Lithia Hyundai team !! More

Quick, Friendly, and Painless Terry helped me online and in-store to get the vehicle I'd found and selected on CarGuru.com. Knowledgable, friendly, and personable. I was out the Terry helped me online and in-store to get the vehicle I'd found and selected on CarGuru.com. Knowledgable, friendly, and personable. I was out the door with no pressure or hassle. More