Lithia Hyundai of Reno

Friendly customer service. Scott was very helpful and easy to talk to. He listened carefully and knew what I was looking for in a new car. even after my purchase, he was eager Scott was very helpful and easy to talk to. He listened carefully and knew what I was looking for in a new car. even after my purchase, he was eager to make my purchase experience a great one by tending to getting the car cleaned and helping with transferring all of my personal items to the new car. Very happy customer! More

Easy and comfortable. Working with Holly was a joy. She was very knowledgeable extremely friendly and had a very easy going personality. Could not be happier with my purcha Working with Holly was a joy. She was very knowledgeable extremely friendly and had a very easy going personality. Could not be happier with my purchase. Thanks to all. More

Sales I was in desperate need of a car, on top of that I had terrible credit and could only afford up to a certain amount for a monthly payment. Holly worke I was in desperate need of a car, on top of that I had terrible credit and could only afford up to a certain amount for a monthly payment. Holly worked very hard to find me something that suited my needs. I would definitely recommend her! More

The Tuscon of my dreams My mother in law purchased a vehicle the night before with Holly so she came highly recommended. Holly worked with us from the moment we got there (ac My mother in law purchased a vehicle the night before with Holly so she came highly recommended. Holly worked with us from the moment we got there (actually the whole day prior) to find us a vehicle that matched our needs and wants as we weren't able to get to Reno before 530 on a Friday. Holly showed us some options and we looked at 3 and test drove 1. Her and Ali helped get us numbers close to where we wanted to be and Holly and Bryan worked with us late into the night get things taken care. Appreciate the friendliness from staff (someone even bought me a soda while we waited) and Holly stayed till the very end to see us off with our new car. More

Worst car buying in all my born days!! Horrible experience lies from the start, bait and switch -2 contracts signed for 3.9% then told Hyundai needed 11%. They did not even have this deal f Horrible experience lies from the start, bait and switch -2 contracts signed for 3.9% then told Hyundai needed 11%. They did not even have this deal funded and after over 2 weeks my trade not paid off and I have a payment due . Then I take my papers to Tahoe to my CA DMV -I give DMV $408 to register new Hyundai then over a week later I am still not registered because they have to finish this. In the mean time Hyundai Finance has no connection to the new car loan but I am still required to make a payment on the trade that I gage them over a week earlier. And I have paid the DMV for the new car Lithia has lied about Hyundai funding -and now ii 8 days the registratiobn is due on the trade IIn that they have not paid off and still has me as the registered owner and I moved the insurance to the new car and if they wreck my trade in the plates(which are mine) are still attatched to the ownership of me and I am liable for anything to do with that car and almost 3 weeks since I gave them the trade it I still in my name even though the personal plates have been transferred to the new car pending Lithia paying off the loan and they know they are suppose to send my DMV complete papers to my Tahoe DMV they have not done that overnight either . So I cannot complete the registration and therefore do not have the finished registration even though I paid the DMV $408 and without that legal document I cannot work. And I have spent a total of 31 hours waiting at the dealership to get a deal and they are like cops they make you stay and get you tired and wanting to leave after dark! They have 15 days by law to get funding or I bring the car back and I get my fulll down payment and my trade in back I am actually hoping for that outcome because even though I got a gorgeous car it has nothingv I told them I really needed. A hatchback was not negotiable and they totally ignored me and said they had one car only !!! How should I be celebrating a $30k new car that has nothing I needed and is in limbo with a trade that I am still liable for and a second CA registration due as well as a car payment. Well I have 30 days before my current loan gets reported and they have to by law be paying it off a week before that 30 days. And they will never get me to register it because the plates are now assigned to my new car. If they back out of this deal I tge 15 days it will be the best and I have my down payment secured by AMEX. They will not be able to get out of that. So all this stuff for the sake of a rip off sale for a car that is not at all what need .. I would love to take this to court in a class action. Most people roll over or are too stupid to fight back even the office women are nasty uncouth unladylike bullies they had me screaming back. Forget the service department $50 to change a $20 cabin filter—ladies you can do it IIn 5 minutes and the air filter too . The headlights are trickier but it’s all on YouTube-gorgeous 2guys from Eastetn Europe will show you how on any Elantra!! You don’t ever have to go to the dealer for service just a documented ASC certified dude... and OEM Hyundai parts and paints and such -all on eBay or Amazon. This is Hyundai #3 for me -#\2 from Lithia—#last from these crooks who are assholeswhiie they lie and steal from you. Scott Hix is a diamond in this rough environment but he is starting to show signs of becoming one of them. Dylan is a piece of work and employs his whole family... save your xxx before it’s too late to get our-if I have saved one buyer from Lithia con then my purpose is valid More

Great Job Holly Holly worked with us and she was very professional and externally helpful, she was friendly and made our experience very enjoyable, we will defiantly Holly worked with us and she was very professional and externally helpful, she was friendly and made our experience very enjoyable, we will defiantly be going back and recommending this dealership More

Wonderful Holly was wonderful. If not for her and how nice she was on the phone call back to us, would not have come in. Great deal made for us. A lot of time w Holly was wonderful. If not for her and how nice she was on the phone call back to us, would not have come in. Great deal made for us. A lot of time went in to helping us. More

Just awesome! I can't express enough in words how far and beyond Holly went for me. She did a job well done! Would recommend her, this dealership and her manager. T I can't express enough in words how far and beyond Holly went for me. She did a job well done! Would recommend her, this dealership and her manager. They all helped me get into a great car. Thank you!! More

Terry was an awesome pleasure! We went to the dealership with excitement and dread. Sometimes sales guys are super pushy and a bore. When Terry walked up to us I had a good feeling We went to the dealership with excitement and dread. Sometimes sales guys are super pushy and a bore. When Terry walked up to us I had a good feeling and I was right. Terry showing us cars and working us a deal was fun, no pressure and kind of like hanging with your favorite uncle. Thanks Terry for all your help and we love our car. More

Selena very knowledgeable Selena gives good maintenance advice. She picked me up for my service appointment and did not mind my picking her brain. She is a nice person. Selena gives good maintenance advice. She picked me up for my service appointment and did not mind my picking her brain. She is a nice person. More