Lithia Hyundai of Reno

I LOVE HYUNDAI Cars! Thank you. Joe Collazo & JJ Collazo! When we went to the dealership. We were greeted by Mr. Joe Collazo and I expressed a desire to purchase another Elantra, in the past. I've purchased a When we went to the dealership. We were greeted by Mr. Joe Collazo and I expressed a desire to purchase another Elantra, in the past. I've purchased a 1990 & currently own a 2002 Elantra. I've loved the cars and wanted another in a stick shift once more. However, I was told Hyundai didn't make them in a stick shift any more. Needless to say I was disappointed, but Mr. Collazo showed me many other cars I might be interested in. I couldn't seem to find anything I really liked in a smaller car. We went for about 3 test drives, but I wasn't finding anything I really liked. (Mr. Collazo was so pleasant & patient). So my husband said "You love our Sonata, why not get another one?" I loved the idea! So Mr. Collazo said "Why don't we take a walk and you can check out the Sonatas and maybe one will be to your liking." We spent about 20 minutes walking around--I wasn't finding one with all the features I wanted, when suddenly a black Sonata Limited caught my eye! I read all the items it came with & Mr. Collazo stated it had just arrived. He quickly got the key so we could check out the interior. I fell in LOVE with the car and told him I wanted it! My husband liked it too! Mr. Collazo told us we couldn't test drive it because it had plastic on the seats--it had just arrived and it had to be inventoried & detailed. That was on a Saturday. We asked if we could come back on Monday to check out car and he said we certainly could be he wouldn't be working that day, however, he introduced us to Mr. JJ Collazo who would take care of us. When we returned on Monday we were warmly greeted by Mr. JJ Collazo and asked if we would like coffee or water before we started paperwork. When we completed all the necessary paperwork, he took it to finance manager and said "Would you like to see your car?" Unbeknownst to my husband and I, he had the car brought out in front! He went into great deal about all the features and said after credit approval and signing paperwork he would sync our phones and give us more detailed information about the car and the various features. He then gave us a card and asked if we'd be interested in the 'NEW CAR OWNER ORIENTATION.' He explained it was something new LITHIA HYUNDAI offered to new car owners. There would be representatives from the dealership to answer any questions we had pertains to our new cars. WOW! Never heard that being done before. We placed our reservation for the following week. We met with Mr. David Lenmox, Finance Manager who went over all our paper work and was extremely courteous and answered patiently all questions we had. We had concerns buying our car out of state as we are California residents, but Mr. Lennox explained everything to us that we needed to do at DMV in CA. When we finished we met once again with Mr. JJ Collazo, who took us to the car and for the next hour gave us an overview of all the features and synced our phones. We didn't take car home that day as we had gone to Hot August Nights and had driven two up in two cars, our 2013 Sonata & our '69 Camero. We thought since we were coming back up for the orientation, we would get the car then. After we got home, we gave it some thought and my husband didn't want to drive up there together and drive two cars home again. I wrote to JJ Collazo, and asked if there was any possibility of delivering the car to us. He checked with his manager and was given the OK! On Saturday, car was delivered to us at our home by JJ Collazo! Talk about SERVICE!!! Needless to say, we are two EXTREMELY satisfied and happy customers! Thank you LITHIA HYUNDIA & JJ Collazo! It's a good thing it WAS delivered; the New Car Orientation was cancelled and rescheduled for next month. which we plan to attend. More

Awesome car buying experience Richard Dvorak went above and beyond to get us in the car we wanted. Very professional! This is why we just purchased our 4th Hyundai from Lithia Hyun Richard Dvorak went above and beyond to get us in the car we wanted. Very professional! This is why we just purchased our 4th Hyundai from Lithia Hyundai! More

Ronny, Bryan and Lance Rock! I came in and met Ronny to buy my wife a new car (Hyundai #3)-due to time restrctions I had to leave, upon my return a few days later Bryan picked up I came in and met Ronny to buy my wife a new car (Hyundai #3)-due to time restrctions I had to leave, upon my return a few days later Bryan picked up where we left off. He communicated with Ronny at home to get the deal done and respected my limited time for the transaction. Ronny even came in on his day off to thank me for my continued loyalty. There was some confusion on the oil service agreement which was fixed the next day and had refund check ready. I had a similar issue with Lithia Jeep on a purchase three weeks prior that was still unresolved. I took my refund check to Jeep to ask why they could not match the quality of service at Hyundai. This motivaded Jeep to get my Refund check but it took them 23 days total. I have to thank Lance and the staff also for 13 years of stress free service. More

service Your employees are great. Working with Lance Smith over the last few years really was great and reason for continuous dealings. Pete and Alec were won Your employees are great. Working with Lance Smith over the last few years really was great and reason for continuous dealings. Pete and Alec were wonderful . More

best dealership ive ever done business with Ive lived in several states during my career and have bought many vehicles all over the country. Reno Hyundai treats a person like family. From the ma Ive lived in several states during my career and have bought many vehicles all over the country. Reno Hyundai treats a person like family. From the manager on down, if there is a problem its solved. WE own a Genesis and the a/c was not working properly. Jeremy the service technician and Lance the service advisor, worked with my vehicle on and off for nearly 3 weeks before the problem was isolated and corrected. I was given a loaner vehicle and Lance took care of our extended Hyundai warranty which covered everything. We have purchased 2 cars from this dealership in the 3 years we have lived in Reno. Brian Ogg our salesman , is extremely honest and up front. we have sent several people to this dealership and they have been happy with the dedicated service these folks provide. When its time to buy another car, we will be going to this dealership. My wife and I are absolutely thrilled to be Genses owners. Please recognize these fine people for their outstanding customer service and knowledge of your product. More

Thumbs Up Our recent purchase of a new Hyundai Sonata Sport was the easiest and most enjoyable purchase we have ever made. Our options were laid out for us and Our recent purchase of a new Hyundai Sonata Sport was the easiest and most enjoyable purchase we have ever made. Our options were laid out for us and we were not pressured into upgrading. We selected exactly what we were looking for. Thank you to our sales person Chris Osorio at Lithia Hyundai of Reno you are very professional and explained everything available to us. More

Hyundai Review Hyundai did an excellent job of selling me my first vehicle. The staff was friendly and informative and extremely helpful! I'm very happy with my purc Hyundai did an excellent job of selling me my first vehicle. The staff was friendly and informative and extremely helpful! I'm very happy with my purchase. More

Love my Hyundai I love my Hyundai. I appreciated the team that helped me. In the past I disliked car shopping because of high pressure, fast talking, gold chain sales I love my Hyundai. I appreciated the team that helped me. In the past I disliked car shopping because of high pressure, fast talking, gold chain sales people. I was prepared to be upset and walk out. I was so pleased with the team that helped me. Highly recommend this dealership. More

Ripped off. So I'm getting ready to return my leased Elentra. Brought my original paper work with me; I am in another state. Had 6981.97 down. They over charged So I'm getting ready to return my leased Elentra. Brought my original paper work with me; I am in another state. Had 6981.97 down. They over charged me on the car. After the new dealership did my numbers off of my paper work from lithos. My payments should have been $55.00 a month. What were my payments. 178.77. They were planning for me to return it to lithos in Reno. I moved and the new dealership were I'm returning it is shocked. AVOID THIS DEALERSHIP AT ALL COSTS More

Very Unhappy This is the worst experience I have ever had in purchasing a car. I am still waiting for things I was promised I would get, my car was not clean when This is the worst experience I have ever had in purchasing a car. I am still waiting for things I was promised I would get, my car was not clean when I received it and I had to have hard water stains professionally removed from the windows because they actually delivered the car to me in that dirty of a condition. More