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Lithia Hyundai of Reno

Reno, NV

4.3
3,999 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,999 reviews

August 02, 2016

Review That is all folks, Thank you. I am so very bad with names. I do remember their faces though when I have returned. I am still getting used to my new Tu More

by ceaselkeith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete, Jack, Pete Montalvo
Aug 02, 2016 -

Lithia Hyundai of Reno responded

Hello Ceaselkeith, We are honored that you came to Lithia Hyundai of Reno for your car buying needs. We appreciate the kind words and very happy to hear the pete and Jack took good care of you. Congrats on your new Tucson! We look forward to working with you in the future! Best regards, Dylan Clunie Lithia Hyundai of Reno.

July 31, 2016

Hyundai. Survey When you walk in at Hyundai of Lithia.people their were so nice and very helpful.Im so please the deal of what I got. Thank you. More

by jontlatorre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew true, David Lennox, Matt Franceschini
Aug 02, 2016 -

Lithia Hyundai of Reno responded

Jontlatorre, Congratulations on your new vehicle and welcome to the family. We strive for customer experiences like this and could not be more pleased with your review. We truly appreciate your business and hope to work with you for years to come. I will make sure that Matt, Dave and Mathew know how pleased you are with their service. Once again, welcome to the family and we sincerely hope you enjoy every single mile in your new Ride! Regards, Dylan Clunie, General Manager Lithia Hyundai of Reno Sincerely,

July 30, 2016

GREAT TEAM of Professionals! This was by far the BEST car buying experience I have ever had. The people were very friendly and didn't pressure us to make a sale. They gave us the More

by Newlife*16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Ogg
Aug 01, 2016 -

Lithia Hyundai of Reno responded

Dear New Life, Thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Lithia Hyundai of Reno with a 5 star sales experience. It’s so nice to hear that Bryan Ogg helped to make your experience such a positive one. Welcome to the family and enjoy your new ride! Respectfully, Dylan Clunie | General Manager | Lithia Hyundai of Reno

July 30, 2016

great place great salesmen great staff great financial guy he is the greatest- i also think the service staff is great especially lance- this place is an oasis More

by bunnyrabbit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : peter montalvo, David Wolpe, Pete Montalvo
Aug 01, 2016 -

Lithia Hyundai of Reno responded

Dear Bunny, Thank you for taking the time to share your comments and feelings about Lance and the Lithia of Hyundai team. Lance is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to share their experience for future customers of the dealership. Thank you very much for your feedback! Sincerely, Dylan Clunie | General Manager | Lithia Hyundai of Reno

July 29, 2016

Friendly place to get a car. Good people to work with! Very friendly, and seemed to really find what we were looking for and no pressure- that is one reason we came back. More

by linnfisher1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bryan Ogg
Aug 01, 2016 -

Lithia Hyundai of Reno responded

Linn, Hello and thank you for the glowing review! We completely understand that car shopping can be a daunting and stressful task, so I am happy to hear that Bryan Ogg and Steve Leveille were able to make the process a comfortable and fun experience for you. Congratulations on your new vehicle, I am sure that you will love it! Welcome to the family and be sure to stay connected with us via Facebook and Twitter for all of our service specials and manufacturer news. Best, Dylan Clunie | General Manager | Lithia Hyundai of Reno

July 29, 2016

Sonata Felt like there wasn't much knowledge about my car. Salesman was unprofessional. I love my car, however I felt that compared to the other car I was lo More

by araceli_j2910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafee
Aug 02, 2016 -

Lithia Hyundai of Reno responded

Araceli, I know we've already spoken by phone regarding this, but since you put your thoughts and words into print it's important for us to respond with a proper apology. First of all, thank you for taking the time to share your comments and feelings about our dealership and your experience purchasing a vehicle. It's always our goal to deliver a 5 star performance, and when we don't it's important for us to know where our weaknesses lie so we can make the necessary adjustments and avoid it from happening again. With the tremendous value our vehicles offer and the multitude of model/package changes from one year to the next, it's very easy to make assumptions or become confused and offer the wrong information. I shared your experience with the entire sales staff in a recent sales meeting, and will do so on a regular basis as new employee's come on board. Your total satisfaction throughout the entire ownership period is very important to us. On behalf of the entire staff please accept my humble apology for your less than stellar experience. And again, thank you for caring enough and taking the time to let us know about your experience. If you ever feel the need to reach out for any reason I can be reached on my direct line at 775-682-3352. Sincerely, Scott Robert | Customer Relations Manager | Lithia Hyundai of Reno

July 29, 2016

My car Excellent customer service! It was definitely a great first time car buying experience! I will be going back to service my veichle, and if I ever do More

by braysmama0910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Osorio
Aug 01, 2016 -

Lithia Hyundai of Reno responded

Braysmama, Congratulations on purchasing your first car and thank you for the kind words! I would like to express our sincere gratitude both for your loyal business and for taking the time to write this marvelous review. I am very pleased to hear that our professionalism and great customer service has earned your repeat business. I'll be sure to pass along your compliments to Chris Osorio, I'm sure he'll be pleased to know he can count on seeing you again in the future. Thank you again and welcome to the family. Best regards, Dylan Clunie, General Manager, Lithia Hyundai of Reno General Manager 775.823.3334 DClunie@lithia.com

July 28, 2016

Very Friendly Sales Experience Richard made the sales event very easy and friendly to accomplish. The offer made by Richard exceeded my expectations. The atmosphere was relaxed an More

by gary.bria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Dvorak
Aug 01, 2016 -

Lithia Hyundai of Reno responded

Gary, We sincerely thank you for going out of your way to write this review about our dealership. We understand the one thing people desire most about their car buying experience is that it is easy, pressure free, and doesn't take all day. I'm glad to hear that Richard was able to deliver on that promise and exceed your expectations. If you have any further needs please call, click or come back to see us. Also, like/follow us on Facebook and Twitter to stay connected with special events and service deals. Thank you again for your business and welcome to the family! Best, Dylan Clunie, General Manager, Lithia Hyundai of Reno Stay safe,

July 24, 2016

Outstanding customer service! Bryan went above and beyond to meet our needs. He even came in on his day off to take possession of the car since it had to be shipped from another de More

by happylittlecamper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Ogg
Jul 25, 2016 -

Lithia Hyundai of Reno responded

HappyLittleCamper, Thank you so much for the kind words! Bryan is one of our best salespeople so I'm not surprised you had a 5 star experience. We train our staff to treat our guests in a professional, friendly, and efficient manner and it is very pleasing to hear that this was your experience. Thank you for choosing our dealership and congratulations on your new vehicle! Take care, Dylan Clunie | General Manager | Lithia Hyundai of Reno

July 23, 2016

Excellence in buying Getting to know Chris Joe and JJ was an experience in excellent customer service. I was asked my wants and needs in a new car and they delivered exact More

by clmillerreno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Osorio, JJ Collazo, Joe Collazo
Jul 25, 2016 -

Lithia Hyundai of Reno responded

ClMillerReno, On behalf of Lithia Hyundai of Reno I would like to express our sincere gratitude both for your loyal business and for taking the time to write this marvelous review. I am very pleased to hear that our consistent professionalism and great customer service has earned your repeat business. I'll be sure to pass along your compliments to Chris, Joe, and JJ. I hope you are continuing to enjoy your purchase with us! Also, be sure to check out our latest offers on Facebook and Twitter before you come in for service. Best regards, Dylan Clunie General Manager 775.823.3334 DClunie@lithia.com

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