Lithia Hyundai of Reno

Poorest excuse for customer service I have ever had I recently accompanied my son to this dealership to purchase a new vehicle. He wanted the car and we went through the usual steps which took about an I recently accompanied my son to this dealership to purchase a new vehicle. He wanted the car and we went through the usual steps which took about an hour. Then, for the next FIVE hours we stood, sat, and waited for the "business manager" to consummate the transaction. In no uncertain terms I told the business manager that, if it were my transaction, I would have walked at the end of hour three. I suggested some compensation should be made for such miserable service, take the crooked "document fee" off the sale. No consideration was given even though some was asked for. As a customer, your time is worth nothing to this dealership. DO NOT BUY A CAR FROM THIS PLACE. If you find yourself on this dealers car lot....run like xxxx! Now let me add that I understand this dealership may take "adverse action" regarding a negative rating by a customer. That is, if a negative post is made they may take legal action alleging it damaged their future sales. I invite Lithia to take such action, I would welcome a review of this transaction in an open public forum. More

Satisfactory My experience with this dealership was satisfactory. Chris was very thorough in his explanation of the workings of the car. I'm very happy with my new My experience with this dealership was satisfactory. Chris was very thorough in his explanation of the workings of the car. I'm very happy with my new car. More

Untrustworthy and slimy This place charged me double the cost of the vehicle. The sales person there would not take the vehicle on trade 6 months later and says the cars valu This place charged me double the cost of the vehicle. The sales person there would not take the vehicle on trade 6 months later and says the cars value depreciated over $5000 in 6 months. I asked them to justify over charging me to begin with and could not. I understand that is the nature of the business but it isn't enough they got a sale but had to put someone with perfect credit in the negative on car and will never sell the car in the positive even if I made double the payment. If you are looking for a honest business this is not the place for you. More

Staff Rod Allen and Bryan Ogg were very pleasant to work with and I wasn't there for hours like other dealerships I've gone to in the past. :) Rod Allen and Bryan Ogg were very pleasant to work with and I wasn't there for hours like other dealerships I've gone to in the past. :) More

You guys rock!!! So....I had submitted online to get a vehicle and was connected with Lithia Hyundai of Reno. I had sent a couple people to them before because I heard So....I had submitted online to get a vehicle and was connected with Lithia Hyundai of Reno. I had sent a couple people to them before because I heard they were awesome. Anyways, it was a hassle just getting through the loan process because of my pay stubs not matching my employer, but Cody was really patient and worked with me while I tried to get things taken care of. Cody was extremely helpful in coming to pick me up and drop me off while I was without a vehicle just so that we were actually able to sit down at the dealership and go over stuff. David was really helpful with getting me a warranty and explaining contract terms to where I was surprised I was able to leave with no questions. Dylan's done a super job with his sales group and is such a great man. He made it a point to check in and make sure everything went as expected and made sure I was happy with the outcome, which I was. Unlike a lot of the other dealerships I've been to in Reno, these guys actually care about their customers. More

A new Hyundai for my daughter. Since my first contact by phone to the dealership, Chris was accommodating and professional. The Elantra I purchased was very well equipped and my dau Since my first contact by phone to the dealership, Chris was accommodating and professional. The Elantra I purchased was very well equipped and my daughter is ecstatic driving the car. This is the third Hyundai in the family and our experience with Reno Lythia Hyundai resulted in a friend buying a new Genesis. More

NoPressure I felt very comfortable with my purchase. I didn't feel like the salesman were trying to make money off me, but really cared about what I needed. I felt very comfortable with my purchase. I didn't feel like the salesman were trying to make money off me, but really cared about what I needed. More

Great service and professionalism Great professional service. Great people, honest interactions. They even brought us dinner since the weather kept us from leaving during the wait for Great professional service. Great people, honest interactions. They even brought us dinner since the weather kept us from leaving during the wait for financial paperwork. More

2nd new car in 5 years They treated my right 5 years ago when I bought a new car and they treated me right when I traded it in on my second No pressure and friendly atmosph They treated my right 5 years ago when I bought a new car and they treated me right when I traded it in on my second No pressure and friendly atmosphere buying or looking you felt welcome More

No pressure for me I returned to Lithia Hyundai because of my previous shopping experience 8 yrs ago. I like the Hyundai brand . I really enjoyed my no pressure sales tr I returned to Lithia Hyundai because of my previous shopping experience 8 yrs ago. I like the Hyundai brand . I really enjoyed my no pressure sales treatment where the salesman i worked with did not try to sell the car and let the car sell itself. I went in looking at the new Tucson base model and drove away with a new Sonata Sport--much better equipped and at the same price level! I went back four times before committing to the sale and not once did Lithia call, email, or otherwise try to sell me a car. They let me come to them in my own time and I am confident I bought the right car for me. More