Lithia Hyundai of Reno

Leaving a second review because 1 wasn't enough I bought my first car ever from Lithia Hyundai about 18 months ago, and it was stolen about 4 weeks ago. After getting a total loss statement from the I bought my first car ever from Lithia Hyundai about 18 months ago, and it was stolen about 4 weeks ago. After getting a total loss statement from the insurance company, I went right back to Lithia and 4 hours later, drove away with a leased vehicle the whole family is happy about. Lithia helped button up a bad experience with exceptional service, great deals (thanks for finding that lease price break because i was a hyundai owner previously!) and made a loyal customer out of me. More

Nice experience The sales man was very polite and thorough. We did do a bit of waiting and expressed we were on a time constraint and they were very efficient in that The sales man was very polite and thorough. We did do a bit of waiting and expressed we were on a time constraint and they were very efficient in that matter. Chris was very nice and the car is perfect for us! Thank you!!! More

Pete is a dream! Pete Montalvo was and is there for us. He helped us find a deal, no matter that we were using the Costco auto buying program which I expect reduces h Pete Montalvo was and is there for us. He helped us find a deal, no matter that we were using the Costco auto buying program which I expect reduces his income. In any case, he go me pricing on cars I was interested in... no matter where they were. Once the car came and I needed help getting the new car "wrap" off the nooks and crannies, he got it done for me. He doesn't pressure and wants to be your long time car buying guy. You can see others coming in to talk to HIM... and he is there for these folks. Kudos to the man. Kudos to the dealership for keeping someone that I can relate to and make a deal with. More

If you enjoy woman being mistreated, then youll love Hyundai After six hours of negotiating with the dealers for a reasonable price, I accepted the deal. However, it was 11pm, so I asked if I could come back the After six hours of negotiating with the dealers for a reasonable price, I accepted the deal. However, it was 11pm, so I asked if I could come back the next day to sign the lease. They said no. They also said I had to pay for the down payment prior to signing the papers. Since we had settled in for a price, I agreed. Dave, the finance person, refused to explain parts of the lease. He made degrading remarks and made me feel stupid for not knowing what some of the terms meant. When I asked what one of the terms meant he said "Are you serious? Do I need to spell it out for you?". After that I started crying because I knew I had just paid for the car, but that they would not give me a proper explanation of the lease terms. Dave refused to give me time to consult my family since it was late and he wanted to get out of there. He said I kept them there for long enough, therefore I just had to sign the papers so that he could go home. I never asked to stay there for that long, instead asked multiple times if I could come back the next morning. He was disrespectful and made multiple rude comments. By the end, he told me about a charge that he hadn’t mentioned previously. He took advantage of me and pressured me because I am a young woman. I left the dealership crying uncontrollably. I had never felt so disrespected in my entire life. I know realize how manipulated and brainwashed I felt at the moment. I was feeling bad for negotiating for a price for such long hours that I felt obligated to buy the car. They knew I was young, I had mentioned I had the money, and I was by myself so they were able to manipulate me easier. I ended up leasing a car at a higher price than what I expected when I paid for the down payment, I remain unaware of what some of the terms in the contract mean, but now it's too late. Worst experience in my life. No doubt about it. Will you guys even care/read this review? After the experience I had.... doubt it. More

Bryan was awesome! Best car buying experience I've ever had! Thank you so much! I appreciate all your hard work to ensure I got the best deal possible! Best car buying experience I've ever had! Thank you so much! I appreciate all your hard work to ensure I got the best deal possible! More

Friendly staff and knowledgable. No worries here. Good dealership willing to give good deals. Ask for Pete Montalvo. He'll hook you up with a great deal and deliver too. No worries here. Good dealership willing to give good deals. Ask for Pete Montalvo. He'll hook you up with a great deal and deliver too. More

great Great salesperson good experience I will recommend my family and friends to this company and autodealersh nothing but professional and friendly staff Great salesperson good experience I will recommend my family and friends to this company and autodealersh nothing but professional and friendly staff Thank You Jesse More

A Great One! I felt that all of the staff treated me like I was part of their family and they made getting a car so easy. Thank you all! I felt that all of the staff treated me like I was part of their family and they made getting a car so easy. Thank you all! More

Absolutely amazing!!! Bryan Ogg is the man to talk to!!! He makes things happen and does it in a timely manner!!! Lithia has a great selection and everyone knows each car f Bryan Ogg is the man to talk to!!! He makes things happen and does it in a timely manner!!! Lithia has a great selection and everyone knows each car from top to bottom! More

great customer service Pete worked with my wife over the phone to find my perfect car. We live a 120 miles from Reno and we only had to spend about 3 hours at the dealer bef Pete worked with my wife over the phone to find my perfect car. We live a 120 miles from Reno and we only had to spend about 3 hours at the dealer before we headed home it was the best car buying experience we ever had. More