Lithia Hyundai of Reno

This is a review that shows how snake oil sales tactics and extremely pushy bombarding sales team won’t stop or let you leave until they get what they want. I was shopping for a new vehicle. It so happe and extremely pushy bombarding sales team won’t stop or let you leave until they get what they want. I was shopping for a new vehicle. It so happened that I found the vehicle I wanted at another dealership, but that specific dealership didn't have the color I wanted. After looking online, I found the exact match and color at Lithia Hyundai of Reno. I live over an hour away, so I confirmed they had one they actually had 3 on the lot exactly the same. I decided it would be worth checking out. I drove in and verified the 3 on the lot were indeed the same exact as i was looking for. I never opened the door or drove a single one of the vehicles. I inquired about the $10K markup and told them that the other dealership didn't have ANY markup on the same exact vehicle. I explained that it would be silly if I paid $10K just to get the color I wanted. No No i rather wait and order one from the dealer closer to my home than spend that kind of money for no reason. I was fed excuse after excuse about why the markup was there. I made it crystal clear that unless the markup goes away like many other dealers regarding the same vehicle have done, I would leave. Then the old " sit here let’s talk and do some sort of square paperwork deal " whatever that means. All of a sudden, the markup disappeared however with the stipulation that THE DEAL MUST BE DONE RIGHT NOW!! I was not sure if I wanted to get my own credit union financing or pay cash or whatever the case, I shouldn't be pressured into something with tactics like this. After trying to get out of there I’m greeted by some sort of "manager" that tried to further talk me into it. Then a third "manager" shows up then some finance guy. Then I’m being pressured into over $4k of warranties that I repeatedly told them over and over " I DON'T WANT" I’m being told that they are required to push the extended warranties and service contracts. I don't care! I don't want it! I asked about the “ High desert protection package “ it has some sort of fabric protectant, paint protectant and a GPS tracking device. I wasn’t happy about the mandatory charges for the paint and fabric protector but I told them I didn’t want the GPS tracking device and would like it removed. I was told I would have to pay to have it removed and still pay for the device!!! Just wow! Meanwhile I have 3 people standing over me telling me to “sign this sign that, oh don’t worry it’s just a formality to get you the deal without markup “I kept telling them I wasn’t planning on doing anything today! I would come back tomorrow if I wanted to move forward. I was asked repeatedly for my personal info such as social security, date of birth etc. etc. I said no I don’t willingly give out that sensitive info to just anyone. I wasn’t even 100% sure on if I was seeking my own financing, paying cash or using their financing. So, there should be no need for that until a decision to use their financing has been made. I was told by one of the many managers that “Oh it’s to make sure you are who you say you are.” Ill furnish a driver’s license if that’s what you need for a test drive, but we didn’t even touch the vehicle. Later that day I called the dealership to make a decision. I was going to purchase the vehicle if certain financing parameters could be met, so I was ready to submit my data to run my credit and continue from there. I called the dealership and asked for my sales rep Cesar, I was told that they have never heard of a Cesar and no one works for them by that name. I was never given a card by anyone so I had no idea who the millions of managers names were. I went to their website found their staff section and found a couple of the managers and submitted a contact form. There was no direct contact info, so I left my details in the forms. Never heard back from anyone. not enough space for my whole review visit yelp.com to see the rest of the review. More

Lance has helped me a few times. He’s a great guy! He deserves a generous raise. He’s a great guy! He deserves a generous raise. More

Attillio did a great job. He was effective, communicative, personable, and helpful throughout our interaction He was effective, communicative, personable, and helpful throughout our interaction More

Ryan Newton is a stand up guy. No BS and will always try and get you the best deal possible. Very easy to work with and would recommend to anyone looking for an honest man in a dis No BS and will always try and get you the best deal possible. Very easy to work with and would recommend to anyone looking for an honest man in a dishonest industry. More

They had me waiting an extra hour even do my car was ready at the front. I'm glad I went outside to make a call. After leaving, the next day I had a warning in my car saying a wire was disconnected. Th ready at the front. I'm glad I went outside to make a call. After leaving, the next day I had a warning in my car saying a wire was disconnected. They won't fix it unless I pay $170 for a "check up". More

Great service with a smile , polite and explained what was being completed on my vehicle. was being completed on my vehicle. More

I got a car that was shipped and it was not what I wanted. I was expecting to have heated and cooled seats and a heated steaming wheel and my car did not come with that. I called the dealership asking wanted. I was expecting to have heated and cooled seats and a heated steaming wheel and my car did not come with that. I called the dealership asking for my old car back or for them to fix that because it is not what I signed for and they refused to help me and told me that it was my fault even though the car I test drove on the lot was completely different. More

Very helpful dealership, willing to go the extra mile for you. Also appreciate that the salesman called me after my purchase to see how I liked my vehicle. for you. Also appreciate that the salesman called me after my purchase to see how I liked my vehicle. More

It was clean comfortable, and the staff was very knowledgeable about all cars available and was very helpful in the whole buying process. knowledgeable about all cars available and was very helpful in the whole buying process. More

The sales personnel was very friendly, however, I feel that the car sold to us was not inspected properly. It was sold with a mice nest and chewed up engine wiring. Car stopped working 3 days after the pu that the car sold to us was not inspected properly. It was sold with a mice nest and chewed up engine wiring. Car stopped working 3 days after the purchase. I was grateful that dealership acknowledged their mistake and took the car for a quick fix up (however, initially, they tried to blame this issue on me and charge $4.5K for repairs). Now, I expect the car to cause more and more issues and was very disappointed that the dealership did not even give us 30 days warranty. Overall, my experience was very stressful and I will never go back. More