Lithia Hyundai of Reno - Service Center

Visit was fine but a warning light came on afterwards so mechanic had to call blue link to clear which took a long time. We sat in the car because it was very hot but mechanic wasn’t wearing a mask which I mechanic had to call blue link to clear which took a long time. We sat in the car because it was very hot but mechanic wasn’t wearing a mask which I believe is required. More

Always courteous and effient. Never mind having to drive 50 miles from Dayton to Reno to be taken care of at Lithia Hyundai. Great job always. 50 miles from Dayton to Reno to be taken care of at Lithia Hyundai. Great job always. More

I love this dealership. I find them to be fair and honest. They do great work and they are extremely personable and are always there for you when you need them. honest. They do great work and they are extremely personable and are always there for you when you need them. More

Well attended to Didn't have an appointment. I was still promptly attended to and treated with respect. Several employees checked on me while waiting. Vehicle serviced Didn't have an appointment. I was still promptly attended to and treated with respect. Several employees checked on me while waiting. Vehicle serviced in decent time. Clean and COVID protocol being actively engaged in. More

Appreciate the care and time Brett took in explaining to me what my car needed options ok how to get it done. Will definitely be coming back to get it done soon. me what my car needed options ok how to get it done. Will definitely be coming back to get it done soon. More

Warranty service on my Tucson. Excellent service as usual. Always Friendly people. They always address any possible issues and answer questions about the care of my vehicle. Lance S Excellent service as usual. Always Friendly people. They always address any possible issues and answer questions about the care of my vehicle. Lance Smith was very polite and helpful as are ALL of your employees. More

Best service in town! Lance always watches out for what my car needs. Even though the service dept was busy, Lance helped to finish my car. my car needs. Even though the service dept was busy, Lance helped to finish my car. More

Great service! Scott was very helpful and got me back on the road in no time! And best of all - flat tire repair was on the house! This is what A+++ service is !!! Scott was very helpful and got me back on the road in no time! And best of all - flat tire repair was on the house! This is what A+++ service is !!! More

Engine light come. So I brought car in for service I brought my car in for service because the engine came on. I had no appointment . The service rep said they would try to get in sometime late afterno I brought my car in for service because the engine came on. I had no appointment . The service rep said they would try to get in sometime late afternoon or the next day. They not only got my car in that afternoon but fixed by 2 pm. Great job by all and thank you. More

We brought our used Mini Cooper ( we purchased 3 months earlier) in with a problem. Tabatha knew we were 1 1/2 hours out and needed rental. Arrived and she was gone without bringing others or SM up to spe earlier) in with a problem. Tabatha knew we were 1 1/2 hours out and needed rental. Arrived and she was gone without bringing others or SM up to speed. The car is miss firing and message says bring to Mini Cooper dealer. Asked Tabatha from beginning can you work on Mini Coopers Told yes. 3 days later I call, and she said they are not sure but mechanic wonders if we are using premium gas. No because it is not required. He suggest to run regular out and use premium. I told her that I am concerned about driving out regular and said it doesn’t make sense. Her response was, well if this is a car we normally sell, I could tell you. Without screaming I said, you told me you could fix Mini Coopers. 14 days later same problem. Now, I am at Mini Cooper dealer getting what was really wrong fixed and it is 4,000.00 worth of warranty work. Bad news we have to work with Tabatha to get warranty procedures done. Three times I needed Service Manager, Matt Ashton to step in because of her not calling back and her condescending attitude with me. Matt Ashton did not follow through with phone contacts about issues. I wanted a meeting with GM Dylan Clunie about being charged 440.00 for labor that didn’t fix the problem. I came in to dealership and talked with Dylan Clunie about situation. He was to talk with Matt and get back to me within 3 days. Nothing. Month later I contact by email. He didn’t need paper work from Mini Cooper. He refused to reimburse me for the labor costs of $440.00. GOOD NEWS a check showed up for this amount yesterday. No contact from Dylan Clunie, the General Manager or the care specialist at Corporate Headquarters. I deposited the check and feel happy that my labor costs were returned. Can I still trust this General Manager or service department. NO. More