Lithia Hyundai of Reno - Service Center

Great service and friendly staff. I will continue to bring my vehicle here. I've always taken car to a Hyundai Dealership and will always continue to do so. I will continue to bring my vehicle here. I've always taken car to a Hyundai Dealership and will always continue to do so. More

Lance Smith and Scott Robert are my go to people. Always on time,kind and courteous.I wait while while car is being serviced. Always on time,kind and courteous.I wait while while car is being serviced. More

My brand new Hyundai (less than 2 weeks and less than 1000 miles) broke down while out of town in Reno (200 miles from home). I had it towed to Reno Hyundai (closest dealer). Service was closed and Sales 1000 miles) broke down while out of town in Reno (200 miles from home). I had it towed to Reno Hyundai (closest dealer). Service was closed and Sales would not give me a loaner car to get home. Best they could do was drop me off at the airport in hopes of getting a rental car which they said corporate Hyundai would reimburse me for. Called when Service opened Monday and service advisor told me he wouldn’t even be able to pop the hood and look at my car for at LEAST a week. Also told me that this could be all my fault and I could have done something to damage my brand new car. I asked if I would know that I had caused this damage and he indicated “no you could have run over a small rock that blew your radiator”- I had the feeling this is what he was trying to prepare me for. Service advisor was completely unempathetic to my situation - offered no help, provided no estimate of when they could even do initial diagnostic, and told me several times this could be my fault. Ended up having my car towed to my home dealership who was able to fix in less than a day. Root cause of issue was a manufacturing miss- improper grounded hose. To date (1 month later), Corporate is refusing to reimburse my rental car even though Reno wouldn’t give me a loaner and all work was under warranty. Super disappointing experience all around. More

Professional, courteous, friendly. Location is easy to find.and drive to A pleasure to go visit. Location is easy to find.and drive to A pleasure to go visit. More

Lance is always very pleasant, informative, friendly, respectful and helpful. He explains everything so I have complete understanding of what is going on with my auto. I bring my Mercedes to this dealers respectful and helpful. He explains everything so I have complete understanding of what is going on with my auto. I bring my Mercedes to this dealership and trust the service I receive every time!! Thank you Lithia!!! More

Always get kind professional service. Attillio Ravo has been helpful and gone over details. Thank you for your assistance. Attillio Ravo has been helpful and gone over details. Thank you for your assistance. More

Performed routine work got me in and out quickly Lance was great, nice facility as well. was great, nice facility as well. More

My car was in the shop for a week and a half for an oil change and a diagnostic. My car’s AC was recharged as well. I was never called back by my service consultant or the manager (which I did towards the change and a diagnostic. My car’s AC was recharged as well. I was never called back by my service consultant or the manager (which I did towards the end after I yelled at the service operator. That was after they kept my car for that entire week and after many unreturned phone calls that I made to the service department. I also live an hour away. I will drive the extra additional hour to the next town before I ever comeback to this service department again! No thanks!!!! More

They haven't paid me for the car rental it's been several weeks since I submitted the claim weeks since I submitted the claim More

Professional, polite, and accurate pricing. Will return will return for future service. Enjoyed talking with the service writer. Will return will return for future service. Enjoyed talking with the service writer. More