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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,981 Reviews

1,981 Reviews of Lithia Hyundai of Reno - Service Center

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September 28, 2024

Holly was great in explaining the features of the car. However we thought we were buying a 2023 instead of a 2021. I think we overpaid for the car. It was too late to back out More

by BERAT98
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Lithia Hyundai of Reno responded

Thank you for your feedback. We're glad to hear Holly was helpful, but we're sorry there was confusion about the car's year at Lithia Hyundai of Reno. Please reach out if there's anything we can do to assist further!

September 28, 2024

After my car was worked on I had greasy handprints on my hood,door ,seat ,and my steering wheel. My car is white. Needless to say I was not happy. Also ordered a rear window wiper. I was waiting and waiting More

by hockerwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

Lithia Hyundai of Reno responded

We apologize for the inconvenience and lack of communication you experienced. It's disappointing to hear about the greasy handprints and delay with your rear window wiper. We strive for professionalism in all our services, so we appreciate your feedback as it helps us improve. Please reach out if you'd like to discuss this further or need any assistance moving forward. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

September 28, 2024

Everyone was really nice and they got my car got done in a timely fashion. More

by Bree.murry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Lithia Hyundai of Reno responded

Thank you for the positive review! We are thrilled to see that you were in and out in a timely manner. We hope to see you again in the future.

September 25, 2024

Provides great customer service; responsive to customer needs. Quick service, no delay in care. Lance is fabulous. More

by KEITER_20100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Lithia Hyundai of Reno responded

Thank you for highlighting the excellent service at Lithia Hyundai of Reno! We're glad to hear that Lance and our team provided quick and responsive care. We appreciate your feedback!

September 25, 2024

Appreciate how thourough they are. Friendly staff, make suggestions as to other needs of the car. More

by MSDOBLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Lithia Hyundai of Reno responded

Thank you for the positive review. It was a pleasure assisting you. Come see us again soon!

September 22, 2024

Went in for a detail and didn't get anywhere near a detail. Terrible job. Had to redo it myself. More

by tony122949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chantel Hughes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

Lithia Hyundai of Reno responded

Tony, Thank you for taking the time to review your visit. I would appreciate an opportunity to speak with you regarding your recent experience. At your convenience, please get in touch with me. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

September 22, 2024

Communication is average at best, I had to chase down answers. And I had the feeling that I wasn't really important. More

by RS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan newton
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Sep 25, 2024 -

Lithia Hyundai of Reno responded

Hello, We apologize for the lackluster communication you experienced. We strive to make every customer feel valued and apologize if we fell short here. If you'd like to discuss this further, please reach out at your convenience. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

September 21, 2024

Fast and great service. Every time I take my truck there for service I don’t have to wait too long More

by SHARON_YAZZIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Lithia Hyundai of Reno responded

Thank you for the positive review! Come see the Lithia Hyundai of Reno team again soon!

September 20, 2024

I’ve never had a worse experience buying a car. I would not recommend them. More

by ashleymb21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Costello
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Wilson, Phillip Turner, Crystal Hughes
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Sep 25, 2024 -

Lithia Hyundai of Reno responded

Ashley, It is truly unfortunate to see that you feel this way. Our team works hard to provide the best car-buying experience in Reno. I would appreciate an opportunity to gather the details of your visit and work towards addressing your concerns. At your convenience, please contact me using the information in my signature below. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

September 20, 2024

Good quality dealer with professional people. High tech modern vehicles with updated design features. Perfect More

by RCARPENTER618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drea McGiffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Lithia Hyundai of Reno responded

Thank you for the great feedback! We're glad to hear that our team at Lithia Hyundai of Reno and our modern vehicles met your expectations. Enjoy driving your new car!

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