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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
2,022 Reviews

2,022 Reviews of Lithia Hyundai of Reno - Service Center

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July 26, 2023

Great timing and helpful with what requests we have for the vehicle. Will always be back for servicing a this location. More

by STAN.JOHN09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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Jul 27, 2023 -

Lithia Hyundai of Reno responded

Stan, Thanks for sharing your experience with Lithia Hyundai of Reno. We appreciate your business and hope to see you again soon!

July 25, 2023

Always there to help when I need them. I may want to sell the car soon. More

by ZACKCLARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2023 -

Lithia Hyundai of Reno responded

Thanks, Zack, for sharing about your experience with Lithia Hyundai of Reno. We appreciate your business and hope to see you again soon!

July 23, 2023

Always friendly and helpful service people! They are also good at keeping in touch to let you know the status and timeframe of the repair or servivice. More

by CINISTER05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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Jul 24, 2023 -

Lithia Hyundai of Reno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Hyundai of Reno!

July 21, 2023

The salesperson was very informative and patient. I would recommend for everyone to see him if they are looking for a vehicle. More

by UPTGROWT
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2023 -

Lithia Hyundai of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Hyundai of Reno.

July 20, 2023

It's always a pleasure visiting this Dealership and Lance is awesome. Give him a raise!!! More

by Larry T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Jul 21, 2023 -

Lithia Hyundai of Reno responded

Hi Larry, thank you for visiting and leaving a wonderful review about your awesome experience with Lance. We look forward to seeing you again soon!

July 20, 2023

Great customer service. Reps were professional, and willing to explain everything to me. Thanks again! More

by RDUNCANCEO52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Report | Print
Jul 20, 2023 -

Lithia Hyundai of Reno responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Hyundai of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

July 20, 2023

The service department need improvement. Brought the car in from Battle Mountain left it there wheat picked it up and the service items were not taken care of. I understand they needed to or More

by DRIFTER2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I believe his name is Antonio. Rate a one star
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Jul 24, 2023 -

Lithia Hyundai of Reno responded

We appreciate you taking the time to share your experience. It’s regrettable to learn that the service items you requested were not taken care of. If you are willing to contact me directly, I would like the opportunity to discuss this further. I look forward to hearing from you soon. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

July 18, 2023

Awesome service. Fast and friendly. Drove us to grab lunch and picked us back up. More

by NOBLERANCHOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jul 18, 2023 -

Lithia Hyundai of Reno responded

It's wonderful to see our friendly team provided fast and awesome service during your recent visit. We look forward to seeing you again in the future, take care!

July 17, 2023

They were helpful and treated me like a person. They answered me questions. Didn’t act like I was a bother. More

by PPUFFKATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Jul 18, 2023 -

Lithia Hyundai of Reno responded

Thank you, Kate! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Hyundai of Reno, we look forward to having you as one of our valued customers for many more years to come!

July 16, 2023

Never went to pick up set of tires to put on car. Wasted 2 1/2 hours of my time No offer of future discount More

by TAHOEBABAR
Recommend Dealer
No
Employees Worked With
Ryan
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Jul 18, 2023 -

Lithia Hyundai of Reno responded

It’s unfortunate to learn that the tires needed for your vehicle were not available, and this resulted in time wasted. We understand your time is valuable, and I apologize for the inconvenience this has caused. If you wish to discuss this further, please contact me directly so I can learn more about what transpired, thank you. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

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