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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,965 Reviews

1,965 Reviews of Lithia Hyundai of Reno - Service Center

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April 02, 2023

Ryan always provides great great service. Makes sure always my concerns are addressed and handled More

by cuddytw
Recommend Dealer
Yes
Employees Worked With
Ryan
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Apr 04, 2023 -

Lithia Hyundai of Reno responded

That's what we're here for! Thanks for the shoutout to Ryan and for being a valued customer at Lithia Hyundai of Reno!

April 01, 2023

Amazing the staff is amazing love them I am so glad I bought a car there More

by ERIN28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Apr 04, 2023 -

Lithia Hyundai of Reno responded

And we're so glad to have you in the Lithia Hyundai of Reno family, Erin! Thanks for the stellar review!

March 31, 2023

This dealership was clean was asked if I need help. was out quick for my service being done. More

by SAMANTHA_SALAZAR_100
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2023 -

Lithia Hyundai of Reno responded

We're here to help, Samantha! The team is happy to provide quick and easy service at Lithia Hyundai of Reno!

March 31, 2023

The staff was great and had very good customer service. I will use them again! More

by JACQUILONGSTREET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Newton
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Mar 31, 2023 -

Lithia Hyundai of Reno responded

We're pleased to hear that! Thanks for the wonderful five-star review!

March 31, 2023

Great sales a d service. Tpny was especially helpful.. .my go to guy for all my vehicle needs More

by SANDY36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Vincent
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Mar 31, 2023 -

Lithia Hyundai of Reno responded

It's always a pleasure to assist you, Sandy! See you next time at Lithia Hyundai of Reno!

March 31, 2023

Slow and over priced. Was left without my car for a week with no offer of a loaner. More

by JOSEPHROMERO49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Franceschini
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Apr 04, 2023 -

Lithia Hyundai of Reno responded

Hi Joseph, I’m sorry to see you feel this way. We can only provide a loaner vehicle if covered under warranty or if it is a major service. In the event that we do not have any available, rental vehicles are offered and the cost may or may not be covered. If you’d like to discuss this further, please contact me below, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

March 30, 2023

Very friendly and professional staff. Our regular service was completed quickly and ahead of schedule More

by Brent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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Mar 30, 2023 -

Lithia Hyundai of Reno responded

Thanks for the five-star review, Brent! The team takes pride in getting you back on the road in no time at Lithia Hyundai of Reno!

March 30, 2023

Once I found someone telling the truth and actually helping me then the process went smoothly More

by Heesebrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember her name. She was fired while ‘helping’ me, Matt Franceschini
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Apr 03, 2023 -

Lithia Hyundai of Reno responded

Hello, I apologize for your less than pleasant experience with us. If you’d like to discuss your visit further, I’d be happy to speak with you and address your concerns, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

March 29, 2023

I have dealt with your service department more than the salesman. Lance is my guy, he's alway wonderful and helpful. I appreciate him more with every interaction, just the best. Tabatha was the most recen More

by MCGUIRESHANNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tabatha Culver
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Mar 30, 2023 -

Lithia Hyundai of Reno responded

We truly appreciate the kind words, Shannon! The Lithia Hyundai of Reno team is always happy to make you feel comfortable and at ease no matter the issue. We'll be sure to pass this along to Lance and Tabitha. Safe travels!

March 29, 2023

very responsive and helpful. Matt F is fabulous, always seems to go over and anove More

by DMC552
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Report | Print
Mar 30, 2023 -

Lithia Hyundai of Reno responded

We appreciate the kind words and shoutout to Matt! Thanks for choosing Lithia Hyundai of Reno for your automotive needs!

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