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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
2,102 Reviews

2,102 Reviews of Lithia Hyundai of Reno - Service Center

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May 12, 2023

This is definitely one of the best dealerships I have ever dealt with hands-down! More

by MATTHEWTAYLOR2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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May 12, 2023 -

Lithia Hyundai of Reno responded

That means so much to us, Matthew! Thanks for taking the time to share your feedback, and we'll see you again soon at Lithia Hyundai of Reno!

May 12, 2023

It was great work on all sides. Made all repairs in a very timely manner More

by esb1609.jk@gmail.com
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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May 15, 2023 -

Lithia Hyundai of Reno responded

We're glad to hear that! Thanks for choosing Lithia Hyundai of Reno for your vehicle's service needs!

May 12, 2023

Lance is the best hire this place has made. His customer service is the example others should mimic. More

by s.newell79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Lithia Hyundai of Reno responded

We truly appreciate that and will pass this along to him. Thanks for being a valued customer at Lithia Hyundai of Reno!

May 12, 2023

Very professional and passionate towards my needs in choosing a vehicle. Was not over bearing. More

by LCSWAT28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paydon Chambers
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May 12, 2023 -

Lithia Hyundai of Reno responded

The team strives to create a comfortable and pressure-free car-buying experience at Lithia Hyundai of Reno. Thanks for the five-star review!

May 11, 2023

The dealership is a great place but the service too over 24 hours and I was told I may not even get my car back that day and I was going to be stuck without a car even thought it was ready. More

by LAZAROARVAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

Lithia Hyundai of Reno responded

Hello, thanks for taking the time to share your feedback with us. I apologize for the extended wait time for your vehicle and would love to learn more about this. Please feel free to contact me below so we can discuss this further, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

May 11, 2023

Matt was my service writer. He was funny, efficient and professional. He got me in quickly and fixed the problem. More

by dunham1@sbcglobal.net
Recommend Dealer
Yes
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May 11, 2023 -

dunham1@sbcglobal.net responded

The Service Department is efficiently run and they do a great job. I would recommend the Service Department for any customer with any brand of vehicle.

May 11, 2023 -

Lithia Hyundai of Reno responded

Thank you for the kind words and recommendation! We're always happy to help at Lithia Hyundai of Reno!

May 11, 2023

Very thorough, great explanation of what is going on and what will happen. Transparent. Friendly and funny. Great team. I enjoy coming in and don’t dread it like other service shops. More

by SD.NEEL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Attilio Ravi / 5 stars
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May 11, 2023 -

Lithia Hyundai of Reno responded

It's always a great time when you stop by! Thanks for being a valued member of the Lithia Hyundai of Reno family!

May 11, 2023

Car went in for scheduled service- oil change and tire rotation, 2 hours later was released back to me. Tires were never rotated. Had to do it myself. Makes me doubt if the oil change was done properly. More

by RANDYBOLTON07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure. Still have receipt.
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May 15, 2023 -

Lithia Hyundai of Reno responded

Hi Randy, I’m very sorry to hear about your service experience with us. The team aims to complete every service thoroughly and timely. I’d love to speak with you about this in further detail so I can address your concerns appropriately, thank you. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

May 10, 2023

Worthless, lying, enabler, zero customer service skills! !! He allows Service Advisers to insult customers, he dismisses his Service Adviser damage to customer car. More

by Ron Burgandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Olsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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May 11, 2023 -

Lithia Hyundai of Reno responded

We're sorry you feel this way and wish you well moving forward.

May 09, 2023

Very professional. Great customer service. A wonderful experience! That was three sentences you got from me. More

by kennethwaynejackson9
Recommend Dealer
Yes
Employees Worked With
Attilio Flavo
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May 09, 2023 -

Lithia Hyundai of Reno responded

We're thrilled to hear that, Kenneth! Thanks for taking the time to give us a review, and we hope to see you again soon at Lithia Hyundai of Reno!

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