Lithia Reno Subaru - Service Center

Oil change I came in for a basic oil change. It was a weekday morning so it was not very busy. I left my car and walked over to Lillys for breakfast as I was n I came in for a basic oil change. It was a weekday morning so it was not very busy. I left my car and walked over to Lillys for breakfast as I was not in a rush. I don't remember the service mans name? I did get a voice mall message while at breakfast to let me know that I needed a cabin Filter? I called back and left a message to go ahead and change the filter. He quoted the price of $100.00 for the part and labor, what I expected was a $75 oil change and it turned into a $200.00 visit. When I returned to the service center the work had not been down on the filter. I told the service man that I had left a message to go ahead and do the work. I guess he didn't retrieve it? He said that it would take just a few minutes to change the filter. My aunt was with me so we went to the lounge and sat at one of the tables. the service rep , came back twice to talk to a customer behind us on a small sofa. She had apparently bought a new car and hew as spending a lot of time with her discussing the options etc. We were there for at least 30 minutes and the service man finally came back and told me he didn't see us??? he never acknowledged me when i was sitting right in front of the other customer.? All he had to do was call out my name? Very poor service in my opinion, this was my third request for a review here you go! More

Oil change and tire rotation Everyone from the guy that took our keys to the guy that checked us in were very nice and friendly. The wait time was acceptable as you were extremely Everyone from the guy that took our keys to the guy that checked us in were very nice and friendly. The wait time was acceptable as you were extremely busy. More

Ease of oil change is great! This is the 2nd oil change we have done at the dealership and it effortless We didn't have an appointment, just dropped the car and it was done 2 1/2 This is the 2nd oil change we have done at the dealership and it effortless We didn't have an appointment, just dropped the car and it was done 2 1/2 hours later. Thank you for making it so easy! Chris More

customer service We purchased a used vehicle from this dealership. some work that needed to be done on the car was either not done or not done properly. I called the o We purchased a used vehicle from this dealership. some work that needed to be done on the car was either not done or not done properly. I called the original salesman about the problem I was put in touch with the floor manager, Mr. Richard Atkinson. He listened to our concerns and said he would take care of them; and he did. Mr. Atkinson not only listened to our concerns, he made sure the work was done properly. We found him pleasant and professional. From purchasing the car until I picked up the car (three or four visits) all of the staff were friendly and asked if they could help us and offer us bottled water. More

Very efficient timely and friendly Great customer service! The whole experience from driving into dealership , service writer was friendly and listened to my concern about making sure Great customer service! The whole experience from driving into dealership , service writer was friendly and listened to my concern about making sure car was service for my road trip next day, waiting was comfortable. They checked with me to make sure I was comfortable and let me know when car was about finished. Justin walked me out to the car. In and out in an hour! More

Valve Spring Replacement on 2012 Impreza The valve spring recall on my 2012 Impreza was made as smooth as possible by the service department at Lithia Subaru. My car was gone for a while (two The valve spring recall on my 2012 Impreza was made as smooth as possible by the service department at Lithia Subaru. My car was gone for a while (two weeks), but they provided a rent-a-car and regular updates on how the service was going. Their mechanics even found a leaking cam carrier seal on my engine and replaced it for only minimum extra cost. My rep, John Dake, was with me every step of the way and was professional, courteous, helpful, and informative. I would recommend servicing your Subaru with Lithia anytime. More

Oil change The express service was nice to use for an oil change. They have now included free tire rotation, which is a nice extra perk, thanks. The express service was nice to use for an oil change. They have now included free tire rotation, which is a nice extra perk, thanks. More

Crosstrek 30,000 mile service Service Rep was very courteous, explained the cost upfront and didn't try to "upsell" more than I needed. Service was accomplished in the timeframe i Service Rep was very courteous, explained the cost upfront and didn't try to "upsell" more than I needed. Service was accomplished in the timeframe indicated and I was called when the car was finished. More