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Lithia Reno Subaru - Service Center
Reno, NV
209 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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209 Reviews of Lithia Reno Subaru - Service Center
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July 15, 2019
Purchase and Service Easiest, most professional purchase/financing of a car in our past 40 years (15 cars). Attention to client General Manager, Randy, exceptional. Aft Easiest, most professional purchase/financing of a car in our past 40 years (15 cars). Attention to client General Manager, Randy, exceptional. After servicing, I drove to a nearby mall, tried to park/re-park my car and locked it up. Called Subaru for advice, they sent an employee within 10 minutes to take care of the problem. Subaru listens to their clients and then does the right thing by them every step of the way. More
by Sub Asenta
Employees Worked With
Helpful March 15, 2019
Broken parts after Takata airbag replacement. I brought my car in to have the airbag replaced. When i received the car, everything appeared to be normal afterwards. Two weeks later, when I had a p I brought my car in to have the airbag replaced. When i received the car, everything appeared to be normal afterwards. Two weeks later, when I had a passenger in the car for the first time since the replacement, he tried to adjust the air vent and it completely sunk into the dash. I had a ham radio mount from ProClip USA installed on the dash. I found out that the clip had been improperly removed, which broke the clip. There was VHB (double sided foam tape) there to hold the clip in place. The Tech tried to use VHB tape to hide the fact that he broke my clip. I routinely go here for parts, and while the prices aren't super (what do you expect, it's a dealer!), the gentleman at the parts desk is always helpful. If you need service, I would recommend looking elsewhere. More
by Joanna
Employees Worked With
I don't recall which employees i worked with
December 21, 2018
Best experience at a car dealership From incredibly helpful and friendly staff to babysitting our dog, free loaner car, and finally, honoring an expired warranty, service was stellar! Ch From incredibly helpful and friendly staff to babysitting our dog, free loaner car, and finally, honoring an expired warranty, service was stellar! Christina, our service manager was with us every step of the way. She and rest of staff contributed to this being my best experience at a car dealership. More
by Ellen
August 10, 2018
Randy treats every one as a personal friend! Any time I had a question, he was the guy that would find the answer or solve the problem. From body work to replacing the transmission he made sure Any time I had a question, he was the guy that would find the answer or solve the problem. From body work to replacing the transmission he made sure we were satisfied. He’s definitely a 5 star manager! More
by Eldee
Employees Worked With
April 15, 2018
replacing recalled air bag. inside[passenger side] trim piece was not replaced correctly, I HAD TO FIX IT !!! not happy. hope air bag is done right, I'm disappointed. inside[passenger side] trim piece was not replaced correctly, I HAD TO FIX IT !!! not happy. hope air bag is done right, I'm disappointed. More
by bk
Employees Worked With
christina rodriquez
January 18, 2018
Service Department Even with all of the construction I was very happy with the efficient and timely service. All of the employees I worked with were great. Even with all of the construction I was very happy with the efficient and timely service. All of the employees I worked with were great. More
by ASM
January 11, 2018
On-time, on-schedule and a Nice Chat with General Manage Arrived 15 minutes early for routine warranty service appointment. Car was "inducted" into the shop immediately, greeted at the door to the service d Arrived 15 minutes early for routine warranty service appointment. Car was "inducted" into the shop immediately, greeted at the door to the service desk area immediately, and the whole process took 45 minutes v. the one hour predicted. While waiting, had a nice chat with the general manager, who told me about the company's expansion plan for the dealership, which is number two in the US> More
by Alphina
Employees Worked With
January 03, 2018
Great car-excellent service. I have owned cars for more than 50 years. The service is the best I have ever experienced. I would recommend anyone to buy a car here because the foll I have owned cars for more than 50 years. The service is the best I have ever experienced. I would recommend anyone to buy a car here because the follow-up service as needed is excellent More
by LouisP
Employees Worked With
December 29, 2017
Very Satisfied Customer The ongoing expansion/renovation of the dealership has brought some confusion. But, in spite of this, service was very good. The helpful and service The ongoing expansion/renovation of the dealership has brought some confusion. But, in spite of this, service was very good. The helpful and service oriented Travis, was very good in delivering "on time" what he has promised. I am very pleased of his service. The Service Dept still delivers convenience, on time performance and ease even in the presence of a construction project. More
by MilQy
Employees Worked With
December 28, 2017
Very helpful advisors Travis is myservice advisor and he was very helpful. He explained what services I needed to do the car and make the processs super easy and convenient Travis is myservice advisor and he was very helpful. He explained what services I needed to do the car and make the processs super easy and convenient More
by Amgad
Employees Worked With
