Lithia Toyota of Medford

Tyler was very helpful, I got a quote for my trade in quickly, we reached a deal and I got my new truck the same day. They asked about the extended warranty, etc., but were not pushy about it when I said quickly, we reached a deal and I got my new truck the same day. They asked about the extended warranty, etc., but were not pushy about it when I said 'no.' Very pleasant experience overall. The purchase process was great, but how disappointing the Truck has been. I started with a 5 star review for Lithia, then dropped to two stars because the truck has been so annoying and now I took away one of those stars when I finally figured out how to resolve an issue I had with the Truck always asking me if I wanted to "adjust the seat position." I called Lithia and the person I talked to in service only said I needed to "Program the seats." I figured that meant follow the instructions in the manual, so I did that. Not only did this not fix the problem, but I couldn't get the "memory seat positions" to work at all. Now after wasting an evening on Toyota forums I finally found a video that explained the dealer didn't perform the correct "pre delivery calibration" and showed me how to do that. I went through it and now the memory seat positions work and I assume I won't be asked if I want to adjust the seat position all the time. I can't imagine how you can sell a $65k vehicle and not know this. Sure I can see it's possible to forget to do this calibration. But if someone calls with the problem, how is it that everyone in service doesn't know to tell them to watch this video, do the calibration so the issue will go away. Really disappointing. More

It was great. Everyone was very friendly and helpful Angel was the salesperson and she had the best personality and customer service Everyone was very friendly and helpful Angel was the salesperson and she had the best personality and customer service More

They completed the job hours before their estimate. I'm very happy with the customer service. I'm very happy with the customer service. More

Everyone is friendly and knowledgeable. No high pressure sales. Very happy with our new Prius. Thanks Brian, Chad & Armondo. No high pressure sales. Very happy with our new Prius. Thanks Brian, Chad & Armondo. More

Very accommodating, thorough and friendly Very responsive and explained everything about the vehicle Nice person and explained everything about the vehicle Nice person More

Excellent, skilled, service and support provided in a timely manner. Lithia has kept my car running smoothly even after 200,000 plus miles. timely manner. Lithia has kept my car running smoothly even after 200,000 plus miles. More

I was worried about my brakes feeling different. Scott checked everything out for me, took his time to explain everything that was done to my vehicle and I left feeling confident that it was safe an Scott checked everything out for me, took his time to explain everything that was done to my vehicle and I left feeling confident that it was safe and in good condition. More

The ONLY Toyota Dealership we will ever go to in the Rogue Valley! By far the most reasonable, fair, and professional group we have had the pleasure of purchasing a vehicle from. Love these guys!!! Rogue Valley! By far the most reasonable, fair, and professional group we have had the pleasure of purchasing a vehicle from. Love these guys!!! More

The best. This is the 4th car we’ve purchased from the dealership and we’ve always been very happy with them. We love the service department. This is the 4th car we’ve purchased from the dealership and we’ve always been very happy with them. We love the service department. More

Great experience. Excellent connection with the customer (me) and great service. Ours was a simple oil change, but they squeezed us in without an appointment and got u Excellent connection with the customer (me) and great service. Ours was a simple oil change, but they squeezed us in without an appointment and got us on our way. More