Lithia Volkswagen of Des Moines

Dane was awesome. He helped me get in and out with the vehicle I wanted quickly and went above and beyond to fine tune the details I asked for during the purchase. I will be back for my next vehicle purch vehicle I wanted quickly and went above and beyond to fine tune the details I asked for during the purchase. I will be back for my next vehicle purchase. More

Everyone looked extremely busy, but my service was excellent, efficient, and the young Bosnian blonde man whom drove me, picked me up, was providing superb, efficient timing and service, as well. excellent, efficient, and the young Bosnian blonde man whom drove me, picked me up, was providing superb, efficient timing and service, as well. More

Friendly service. Zach was very knowledgeable and professional. I would recommend Lithia VW to anyone looking at a VW. I'm very satisfied with the experience I received. professional. I would recommend Lithia VW to anyone looking at a VW. I'm very satisfied with the experience I received. More

Service personnel have been on the rude end of the spectrum the last few times. As soon as we decided to check prices for a specific type of service the service rep became a bit annoyed. When we showe spectrum the last few times. As soon as we decided to check prices for a specific type of service the service rep became a bit annoyed. When we showed up for our appointment, we saw that the service rep wrote “bad idea” on our quote. When we arrived to pick it up. The car was left dirty. This didn’t surprise me as they no longer wash your car (which is sad) but they used to give car wash vouchers (which is nice but not the same). In my opinion, the service has went down hill at Lithia in recent years. We bought the car new here in 2018. We’ll probably head West for our next purchase. More

It was a clean place with friendly people. Our sales and service reps. were helpful and made the process of servicing and leasing a vehicle smooth. Same goes for everyone in the finance office. Thank you! service reps. were helpful and made the process of servicing and leasing a vehicle smooth. Same goes for everyone in the finance office. Thank you! More

Friendly service, more than willing to accommodate the customers. Was able to get financing to get the car I wanted. I appreciate them taking to time to fix the issue with the car since I was unable to te customers. Was able to get financing to get the car I wanted. I appreciate them taking to time to fix the issue with the car since I was unable to test drive due to a missing key. More

I sincerely appreciate that I am no longer pressured to piay for small services I don’t really have to have. I am still upset that a few years back I told the service department I didn’t want new windshie piay for small services I don’t really have to have. I am still upset that a few years back I told the service department I didn’t want new windshield wipers but they put them on anyway and I had to pay for them. I am pleased that kind of service has stopped. More

Prompt service was good. However, I had to remind them that I purchased lifetime oil changes when I bought the car (from them). You would think that they would know that from my on-line info. that I purchased lifetime oil changes when I bought the car (from them). You would think that they would know that from my on-line info. More

Phil and Tyler were great! Had my GTI's sunroof bezel crack, and then after it was fixed the whole bezel flew off! Phil was quick to get me back in to get the problem fixed and Tyler was very professiona crack, and then after it was fixed the whole bezel flew off! Phil was quick to get me back in to get the problem fixed and Tyler was very professional as a manager. More

Both Mayo and Farris are two of the nicest most sincere, knowledgeable and honest your men I have had the pleasure to deal with. They are never too busy to answer my questions and help me. knowledgeable and honest your men I have had the pleasure to deal with. They are never too busy to answer my questions and help me. More