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Loeber Motors - Service Center

1.4

10 Lifetime Service Reviews

4255 W. Touhy Avenue, Lincolnwood, Illinois 60712

10 Reviews of Loeber Motors - Service Center

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June 04, 2018

"The worst service ever! "

- Jaimiel

Recently I had the worst service ever at this service center. My experience here has never been fantastic but this was absolutely appalling. My vehicle said I was due for a long service so when I called to schedule the service I was informed I would need a rental car. When I came for my apt my advisor Mike Sullivan told me he was busy and I could move my belongings to the loaner car. I had my two children (2yrs old and 1yr old) with me and I am pregnant with my third. No one helped me to move my two car seats and double stroller to the loaner which was rude but I could look past it. After I moved everything Mike came back and said I didn't need the long service my car already had that done I just needed a small service and told me to move everything back and he walked away. Once again not a single person helped me out. Mike never apologized for not looking into my account sooner to prevent this unnecessary trouble and simply sent me on my way. The manager of the Customer Service Dept called me after I had sent an email regarding the horrible service and assured me that it was unacceptable and he would be taking to the GM Joe and would get back to me with a resolution to make this wrong right. It has been two weeks now and I have yet to receive a call back. Clearly this dealership does not care about their customers and I will never get another vehicle from them and will continue to tell my friends and family they should look elsewhere to get a quality vehicle with a quality company.

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Recommend Dealer
No
Employees Worked With
Other Employees : Mike Sullivan
July 15, 2015

"Dealer service caused $6000 damage when replacing alternator"

- frustratedcustomer

Rating should be lower than this. They required $125 diagnosis to tell them what I told them -- the battery and alternator were shot. They attempted to remove old alternator and broke the timing belt cover. Told us "sorry, it happens, its an old car" ... that will cost over $6000 for us to fix what they broke. We said no and are exploring other options. Clearly no integrity or honesty. Wish I had an opportunity to check out all the reviews before going there but circumstances gave us no choice. If you are able to, choose differently.

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Recommend Dealer
No
Employees Worked With
Service Manager
July 14, 2015

"Worst Place to Bring your Car for Service"

- Rich

Worst Dealership Service Department!!!!! Their Dealership claims to be "Best of the Best" but Service Department is Horrible. Made an appointment and brought my car Sprinter for TPMS issues at 7:30 am. It took 30 minutes before the assigned service advisor came up to me and he did not bother to even introduce himself, I got his name William Lindahl from his calling card from the table. He said I can wait or leave the car as they can't provide me a loaner car which he said is basically Enterprise car rental. He told me it will take at least an hour to diagnose the issue and if they had to change my TPMS it will be another couple of hours and that he will call me to update me of any issues. To cut story short.... I left my car with them and by 11am I had not received any phone calls to update me of what's going on and had to leave multiple messages for Bill Lindahl to call me back only to be told at 2:30 pm that they have not seen my car yet. The incompetent service advisor just forgot about my car. As a consolation he said they can start on my car right away... That's 7 hours after I dropped off my car, after they wasted my time off from work, NO THANKS... went back took my keys and drove my car away from the Worst Service Department Loeber Motors. Save yourself from misery, don't waste your time and bring your car somewhere else.

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Recommend Dealer
No
Employees Worked With
William Lindahl
March 01, 2014

"Have bought from this dealership in the past and now get..."

- JayMazur

Have bought from this dealership in the past and now get my car serviced here. Customer service is always outstanding and I am always pleased with the quality of work done on my car. Have recommended this facility to many friends and will continue to do so.

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Recommend Dealer
Yes
Employees Worked With
Peter Tomeczko
September 28, 2013

"Decided to give Loeber another try after very bad visit..."

- marilynmb03

Decided to give Loeber another try after very bad visit with Mike Sullivan and his manage. Fortunately this visit was meet with more honesty, friendliness and professionalism. After swearing never to visit this dealership again, I will be visiting soon for a new car purchase.

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Recommend Dealer
Yes
Employees Worked With
Laura & Jeff Scholte
September 16, 2013

"My salesperson is no longer with the company as of..."

- tczarnik

My salesperson is no longer with the company as of shortly after I purchased the car. I had key issues but it is all completed at this point. :-)

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Recommend Dealer
Yes
Employees Worked With
Herb, Bill, Chris, Laura
August 13, 2013

"Needed a part and Loeber was closer to me. Called them up..."

- moesesarman

Needed a part and Loeber was closer to me. Called them up and their service was great! I would tell all my friends and family about Loeber.

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Recommend Dealer
Yes
Employees Worked With
Marina
August 08, 2013

"I have two cars from this dealership and all my services..."

- charles84

I have two cars from this dealership and all my services have always been smooth and fast. Always highly recommend. Go to Loeber if you want great service,

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Recommend Dealer
Yes
Employees Worked With
Bryan Levine
June 15, 2013

"My experience at loeber has always been exceptional. Keep..."

- gerald graff

My experience at loeber has always been exceptional. Keep doing what you are doing.Will be purchasing my next vehicle here. Just a great dealership!

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Recommend Dealer
Yes
Employees Worked With
Juan Romo
April 21, 2013

"Jeff and Dan were extremely helpful and knowledgable!!..."

- mibraham

Jeff and Dan were extremely helpful and knowledgable!! These individuals make me feel I get my monies worth for my car!! Many people tell me they feel they always get jipped at their service depts; however, in the 6 years I have been at this service dept, and not once did I feel this way working with Jeff and Dan!

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Recommend Dealer
Yes
Employees Worked With
Jeff Schulte and Dan Shahid
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