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Lokey Nissan

Clearwater, FL

Overview
Employees
Reviews
Vehicles
4.4
6,723 Reviews
Family owned and operated, Lokey Automotive has been serving the Tampa Bay Area since 1952! We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online www.lokeynissan.com, request more information about vehicles, set up a test drive or inquire about financing!
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27758 US Hwy 19 N

Clearwater, FL

33761

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Showing 6,723 reviews

June 09, 2024

Dan my salesman was awesome he went way and Beyond to help me out and I appreciate it More

by vickihernandez555
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Muller
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Jun 12, 2024 -

Lokey Nissan responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Lokey Nissan. Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

June 09, 2024

My service advisor Anthony is the best at what he does for me and my services More

by jhallid1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ward
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Jun 12, 2024 -

Lokey Nissan responded

Your satisfaction is our top priority. Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

June 06, 2024

The team I worked with was great! Tate and Mr. Coleman guided me through the process of getting my vehicle smoothly. I was very pleased with the outcome. More

by Regenia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tate Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ROBERT COLEMAN
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Jun 09, 2024 -

Lokey Nissan responded

Regenia, we really appreciate your feedback! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

June 06, 2024

The people that I dealt with there were very nice. I bought a car without a gas cap so had to miss work to come back to get one. And then I noticed a crack in the windshield that I have to fix myself. More

by k.stallings1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Schnitker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian in sales
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Jun 09, 2024 -

Lokey Nissan responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Lokey Nissan! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

June 06, 2024

Lokey is the only place we buy our cars. They are friendly and professional. We highly recommend. More

by leeannpetgrooming
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ROBERT COLEMAN, TONY AVERSA, Kyle Vonnes
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Jun 08, 2024 -

Lokey Nissan responded

It's experiences like yours that really keep us motivated! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

June 05, 2024

Lokey Nissan is the best! We had a wonderful experience with Kyle and the rest involved in my new purchase. More

by sheilaosorio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Pentney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ROBERT COLEMAN, Kyle Vonnes
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Jun 07, 2024 -

Lokey Nissan responded

We're glad you had such a wonderful experience with us! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

June 05, 2024

My previous deal rated and my Google and yelp reviews reflect my dissatisfaction with your dealership and how you guys writes us off despite being under warranty by 25k miles. We’re done with Lokey after More

by franksardella
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Schnitker
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Albono
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CHRISTIAN WEST
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Jun 06, 2024 -

franksardella responded

Your generic, "always respond to reviews online" response is just PR. Your message wreaks of insincerity the likes of which I have experienced with every other person at your dealership on this issue. So instead of your "we've done everything we can", let's state the actual facts so everyone can see what occurred (facts which you have not acknowledged posted in my original review) Clearly, Lokey NIssan has NOT done everything they can because even your service person Chuck had brought up the concept of "a replacement radio" which has since been unmentioned. Your word means nothing. The exact reason Nissan USA says there is nothing they can do is, and I quote, "based on what the dealer tells us". Your service guy, Chuck, in the very beginning, said, and I quote, "Nissan isn't going to want to replace an entire stereo in a car, it would be too expensive." Too expensive. Let that sink in. A product under warranty. But a new stereo was mentioned as a potential solution. Meanwhile our brand new 2024 Nissan Kicks, with only 4500 miles on it has a malfunctioning (UNDER WARRANTY) stereo system and electrical USB ports (non functional) in it and you have all given up on trying to troubleshoot AND FIX our problem. And we have been complaining about the problem since the day we drove off the lot. Nissan says it's you who has determined the outcome and you are saying Nissan is determining it, keeping us in an endless loop. It occurs to me that if, had we come to you with this problem AFTER the warranty expires, I would wager there would suddenly be a solution and you would recommend a replacement that WE PAY FOR. This is bad business practice plain and simple. This is not the case of being unreasonable or irate. This is a $25K+ purchase that isn't working the way promised and a dealer and manufacturer unwilling to stand behind the product. You have not heard the last of us on this issue and the problem will not go away for Lokey or Nissan. This is a matter now of public and consumer affairs, more digging and pursuit of a resolution and justice. There is your answer. The only response I want to hear is that someone is going to actually get this issue resolved. The words written to me by you and Christian saying that there is nothing that can be done about the problem has essentially admitted that you sold us a non-working car under warranty. Even if it's true that the issue cannot be fixed, that admits that the car you sold is not working. And we have every communication documented. We have not dropped this and will continue to actively and publicly pursue this until resolved finally. You could have taken the high road and fixed this but you chose the way that's bad for business. You still have a chance to do the right thing here. It's bad enough that we were in a major car accident that totaled our Nissan Rogue which we bought from you, but then to take advantage of us at a time of need, selling us a car that is more expensive than the last, driving up our monthly payments, at a troubling and trying time when we chose to turn to you for help, and then for it to be not totally operational and malfunctioning, with no recourse, this is beyond an atrocity and is shocking. Perhaps you should reexamine your title of "Owner Loyalty Manager" for what it truly means, your title being the biggest irony of this entire saga.

June 05, 2024

My experience at Lokey is always a pleasant one . Carlo was very professional, friendly, helpful and knowledgeable. He is quick , I was in and out I'm let than two hours. Great. More

by brendaannjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo
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Jun 08, 2024 -

Lokey Nissan responded

Thank you for taking the time to leave a review for us at Lokey Nissan. We're happy we could meet your expectations! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

June 05, 2024

Awesome service! Prompt and courteous! Car has 260,000 miles and still runs great! Bought car new there in 2010! More

by wishingbird123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Schnitker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2024 -

Lokey Nissan responded

We are so pleased you enjoyed your visit to Lokey Nissan! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

June 03, 2024

Chuck always makes sure my truck is taken care of quickly and properly. He goes the distance to ensure my vehicle is repaired properly. More

by ROBERTMEALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Schnitker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Lokey Nissan responded

Thank you so much for your positive comments about Lokey Nissan! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

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