Lokey Nissan

Sales Enjoyed being assisted by Eliu Bermudez. Great personality, vehicle knowledge, and continued commitment to helping us with all our needs!! Greatly app Enjoyed being assisted by Eliu Bermudez. Great personality, vehicle knowledge, and continued commitment to helping us with all our needs!! Greatly appreciate all staff checking to ensure we are being waited on in timely manner! More

New Lease Quick and easy. Prior lease was expiring and a new maxima with options I wanted was available for me to choose. Great doing business wit you! Quick and easy. Prior lease was expiring and a new maxima with options I wanted was available for me to choose. Great doing business wit you! More

Excellent experience We were very happy with our experience at Lokey Nissan in Clearwater. Our salesman, Tom, was courteous and friendly. At no time did we feel pressured. We were very happy with our experience at Lokey Nissan in Clearwater. Our salesman, Tom, was courteous and friendly. At no time did we feel pressured. My daughter, my wife and I all bought vehicles on the same day. More

Nothing to complain about Rep went over details of car when it was done with service... report came back great also got my car washed and vacuumed nice service Rep went over details of car when it was done with service... report came back great also got my car washed and vacuumed nice service More

Diana gave exceptional customer service! I was extremely impressed with Diana. She smiled and acknowledged me as soon as I walked up to the counter, was kind, and genuine. She promised me th I was extremely impressed with Diana. She smiled and acknowledged me as soon as I walked up to the counter, was kind, and genuine. She promised me that my car service would be finished by 10:45 and it was actually done 20 minutes earlier. I have been leasing Nissans through Lokey for 5 years. I have had many oil changes with them. Most of the service department associates are polite, but Diana took it to the next level. I didn't feel like just another customer to deal with, I felt she actually cared about me as a customer. Personally, I recommend Lokey get more service associates like her. I've had some sub par experiences with the guys at the front . I have felt like I was being talked at instead of talked to. One guy didn't acknowledge that I was standing in front of him for several minutes. When he did speak to me he told me l was checked in and the waiting lobby was over there. Then I asked him why my brakes were squealing and he went on a 15 min rant about how that's normal and some pseudo physics about how not every car starts at the same place so I wouldn't hear their breaks squeal. Then he goes on another tangent(10 min this time) about the survey and if I give perfect scores I could get $25 in my account. The whole interaction seemed disingenuous because he didn't even say hello or anything but when he wants me to fill out the survey he talks. Nobody wants to hear about a survey for ten minutes. I've also dealt with a manager there that was supposed to refund me $100 and even gave me his cell phone number. I thought wow he really does care. Nope. He stopped answering my texts and didn't return my calls. I eventually gave up because I figured $100 wasn't worth the aggravation. The reason that he was going to give me $100 was because the sales associate that leased me the Sentra I have now told me that my mileage overages would be forgiven because I was leasing through Nissan again ( last car was an Altima ) . I figured lesson learned because I was ignorant to how lease renewals work. I know Lokey tries to give excellent customer service, however, that's hasn't been my experience at times. I'm honestly thinking of going with another dealership when my lease is up. Lokey is convenient but there are so many other places to go. On another note, the work that I have had done at Lokey has always been quality. The collision center associates were wonderful. I like how the people on the sales floor don't descend on you to try to sell you a new car when your just sitting there waiting for an oil change. I like the lifetime free oil changes. You have to book a bit in advance though because the good spots fill up fast. They also will wash and vacuum your car for free, big plus. They also keep snacks and coffee for you while you wait. Lokey isn't all bad, they have some great points. It's just that interpersonal interactions carry a lot of influence with me. More

Routine maintenance Work was done in a timely fashion,, staff always very courteous and ready to answer any questions I might have. Wait area always comfortable,clean and Work was done in a timely fashion,, staff always very courteous and ready to answer any questions I might have. Wait area always comfortable,clean and has snacks and beverages. More

New Car purchase Review Excellent Service and personnel rating a 10 Not sure if this is 2nd or third submission ? I would purchase another new car from Lokey Nissan Excellent Service and personnel rating a 10 Not sure if this is 2nd or third submission ? I would purchase another new car from Lokey Nissan More

Fantastic team The sales and finance team worked extremly hard on getting me in to a great truck. They were great! I would definitely recommend this dealership and t The sales and finance team worked extremly hard on getting me in to a great truck. They were great! I would definitely recommend this dealership and their staff to everyone. More

Great Customer Service Out of all 4 Nissan dealerships I visited, Lokey was the best overall experience I had and I would buy from them again and I would not hesitate to rec Out of all 4 Nissan dealerships I visited, Lokey was the best overall experience I had and I would buy from them again and I would not hesitate to recommend them to family and friends. More

The service guys are the best The service department employees are always helpful and have great customer service! They’re friendly and always go the extra mile to keep me informed The service department employees are always helpful and have great customer service! They’re friendly and always go the extra mile to keep me informed in detail of what needs to be done and why. More