Lokey Volkswagen

for the same problem and same symptoms went twice to delearship. First time my car was there from Jan.23rd to February 17, but on invoice it was indicated .only 2 weeks. I was told dealership is too bus delearship. First time my car was there from Jan.23rd to February 17, but on invoice it was indicated .only 2 weeks. I was told dealership is too busy and that I have to bring my car in a week and leave it there again. You can call 10 times, nobody ever answer call in the service and at first visit I was advised by manager to go to different dealership, because no mechanic wants to fix my car (why??). Indeed, mechanic denied to work on my car, just because I asked him if he is a good mechanic ( he was new, I saw him there first time. He came from Kuhn). Thats why my car had to wait there until my mechanic would come. It was dangerous to drive like that. I paid second time as well for the same problem with the same symptoms. I asked about warranty and got negative answer. Brian said this time they know what the problem is. There is no way in the world manager to answer my call or call back.To get Brian on the phone, I have to call at least 4 times and luckily some other manager will find him to call me. By the way, on Feb. 17th I got car back thanks to scheduling manager. She found out, that my car is there for already 20 days and interfered, otherwise my car would stay there longer. Kayle is only interested in financial success and customer is the last case. When he found out that Brian rented car for me ( I insisted, because I had to drive to work), Kyle was furious, that department will pay for rent. At the end, everything worked out. Clearly they included rental money in my invoice in a hidden way. Service manager saw me second second time and he didnt ask, why I am here in such a short time . When I asked him if he has a min for me, he said he is very busy, but he will make me favor. I could say more, but enough. 4 star for quality of work for the second time. In all this automechanic Mark was the best as always. He always wirk on my car in a spite of others turn me down. At least this is what Kyle told me and this is why he adviced me to try different dealership. More

The staff is very nice , but the service is not so good, i brought my car in for a service and a complimentary car wash . Im not sure what is included in the complimentary car wash but the inside of my car i brought my car in for a service and a complimentary car wash . Im not sure what is included in the complimentary car wash but the inside of my car was not touched and the outside was left dirty , they did not even do so little as to clean the windows . Everything was still dirty and it looked the same way i dropped it off More

AMAZING service! Everyone was super friendly and I can’t wait to go back (hopefully for a non-emergency reason). I cannot recommend their service enough. wait to go back (hopefully for a non-emergency reason). I cannot recommend their service enough. More

They delivered the Passat that my son liked. Enjoyed our time there,even though it was a bit longer than we thought.😊 everyone was very kind and nice,and they didn’t bug us! In all everything worked out gr time there,even though it was a bit longer than we thought.😊 everyone was very kind and nice,and they didn’t bug us! In all everything worked out great. Thank you! Chris symonds was our nice sales consultant More

Ive honestly had a lot of problems with my car since I’ve had it. I heard my tire sensor needs to be replaced when I actually did it already 2 years ago. Oil changes are cheaper here than other places but it had it. I heard my tire sensor needs to be replaced when I actually did it already 2 years ago. Oil changes are cheaper here than other places but it takes longer here and I never know the end results of everything. More

Jason R was amazing and got me into one of my dream cars! The experience from him and every one that helped me get it was A+++ The experience from him and every one that helped me get it was A+++ More

Literally this place was absolutely awesome. Alex was my sales person and I could not have asked for a better experience. 10/10 recommend! Amazing sales person and I could not have asked for a better experience. 10/10 recommend! Amazing More

Canceled my appointment 45 mins before show time, rebooked me for incorrect repairtime, told me my vehicle was ready when it wasn't so I wasted three 2 hour drives. Then they lost my dang key and gav rebooked me for incorrect repairtime, told me my vehicle was ready when it wasn't so I wasted three 2 hour drives. Then they lost my dang key and gave me the run around trying to get a replacement. More

Excellent everything, but it’s a bit crowded for space. I can’t imagine it’s news to them that the service area is a bit tight. All in all a great experience, and my car has new fluids and filters! I can’t imagine it’s news to them that the service area is a bit tight. All in all a great experience, and my car has new fluids and filters! More

Full courteous service. I go here for all my VW needs! I always walk out with a smile on my face, I leave happy! I’ll be back! always walk out with a smile on my face, I leave happy! I’ll be back! More