Lokey Volkswagen

Amazing Service Thank you Antonio A week ago transiting from Tampa to my new job in Tampa across the Causeway my coolant light on my 2012 bottle suddenly came on. Luckily I was close t A week ago transiting from Tampa to my new job in Tampa across the Causeway my coolant light on my 2012 bottle suddenly came on. Luckily I was close to the gas station on the west side where I immediately pulled in. I purchased some coolants & observed it leaking out the bottom of my car at an alarming rate. I immediately called Lokey Service and was connected to Antonio. Being totally stressed out about not missing a day of work on my 1st week at my new job after being an elder IT Engineer unemployed for a significant period of time, Antonio immediately assured me that Lokey has me covered. Antonio offered a tow but due to the rush hour timeframes, I might not arrive during service times. At this point I was 5 miles away from Lokey on 19. I asked if I could but the required fluids & try to make it myself. Antonio replied that it is not recommended but perhaps possible. He stated that when the coolant light came on I’d have to immediately pull over & fill up. After purchasing 5 gallons of filtered water, I made the 2 hour 5 mile journey. Antonio was waiting with a Passat loaner & stated, we’ve got you covered Mr. Baker. Go home, relax, and God bless. I’ll call you tomorrow. I made it to work & received a call from Antonio the next afternoon station that the failing part was the evaporative cooling item. Antonio stated that I only had a very small deductible due to the service plan that Tanaka recommended during purchase & to come in after work & he will take care of me. I arrived after work returning the loaner & within 5 minutes was back in my fine vehicle with a final thank you Mr Baker & God bless. More

Michelle and Chad and Rob Michelle answers the phone and makes you feel like family right away. Then Chad the Finance Manager makes you feel like you have been friends since ju Michelle answers the phone and makes you feel like family right away. Then Chad the Finance Manager makes you feel like you have been friends since junior high. Rob the sales manager is like your own brother. Cody the salesperson really knows his product knowledge. Amazing people with a true passion for their work and clients. I went there for service and ended up buying two cars More

Car overstayed at dealership. Not fixed, other pto Where do I start? Few months ago I bring my 2015 Jetta with 58k miles on it in, coz of water leaking into trunk lid, Lokey keep car for two weeks, cha Where do I start? Few months ago I bring my 2015 Jetta with 58k miles on it in, coz of water leaking into trunk lid, Lokey keep car for two weeks, charge me 400 bucks to change trunk opener. Few weeks ago, the problem re-occurs. I take car back in, they keep it for almost two weeks, don't return calls, then eventually tell me to go pick it up that they can't duplicate the problem. They give me back my car dirty, and with what appears to be a huge scratch down the left side like someone leaned on it, or slid a box down it or something, some one had also been smocking in it, and as I drive down the road with windows open to get rid of smoke smell, I discover my horn doesn't work, so I go back, they charge me $209 to fix the horn, which had been working when I took car in. I won't be buying a VW again, and If I did, I certainly won't be taking it to Lokey VW Clearwater. More

excellent service, on all levels from the phone receptionist, Veronica, to the shuttle driver to the service advisor, Antonio, the service experience was exceptional. A truly plea from the phone receptionist, Veronica, to the shuttle driver to the service advisor, Antonio, the service experience was exceptional. A truly pleasant experience (wasn't expecting that!!) Of course including the mechanic! More

good, quality work knowledgeable mechanics for the diagnostic of a special problem; on time work; courteous advisers, flexible in providing loaner, I salute the mech knowledgeable mechanics for the diagnostic of a special problem; on time work; courteous advisers, flexible in providing loaner, I salute the mechanics for working in this kind of sweltering weather conditions More

Battery Died Within Warranty Period Lokey made it painless & convenient when my battery died about 31 days short of my 3-year warranty's termination. Only drawback was tow truck running Lokey made it painless & convenient when my battery died about 31 days short of my 3-year warranty's termination. Only drawback was tow truck running a couple hours later than forecasted due to an accident, but I was at home, so not the dilemma it could have been. Tow truck driver was courteous, knowledgeable, conscientious & efficient. Lokey service called to let me know they tested the started, alternator & battery, & confirmed that the battery had indeed died & that they would replace it at no cost to me. When my sister took me to Lokey to pick up my car, the guys at the "pick up desk" were fast, friendly & helpful. I really appreciate everyone's help & goodwill, as well as the extended warranty covering the dead battery. All in all, a pleasant experience. Thank you! Dusty More

Great, timely customer service Brian is always super helpful when I bring my car in for service. This time my car was leaking fuel, so it was a pretty stressful situation. He and Jo Brian is always super helpful when I bring my car in for service. This time my car was leaking fuel, so it was a pretty stressful situation. He and Joe set me up with a loaner car until they were able to make a diagnosis and fix the issue. Lokey has outstanding customer service. I highly recommend them. More

The Best dealership ever. They are very courteous, and on spot. My sales “lady” was absolutely the best. She knew all information about the Beetle I purchased, she made you v They are very courteous, and on spot. My sales “lady” was absolutely the best. She knew all information about the Beetle I purchased, she made you very so comfortable as the rest of the staff. That’s why I have purchased 3 cars from them. More

Fair, quick, amazing staff This is the second vehicle I am leasing from this dealership,and my third one will be from Lokey as well. I am a very demanding client and can be cons This is the second vehicle I am leasing from this dealership,and my third one will be from Lokey as well. I am a very demanding client and can be considered hard to deal with, yet at Lokey VW I was proven wrong. You don't need to be defensive or think that they are going to screw you over. They were more than understanding professional and polite. If you are in the market for a new vehicle, try Lokey VW. More

Good service but high labor rates Great and timely service but a bit ridiculous on the labor rates. I currently work at the largest Yamaha dealer in the world and we charge less for la Great and timely service but a bit ridiculous on the labor rates. I currently work at the largest Yamaha dealer in the world and we charge less for labor on $100,000 twin engine supercharged jet boats. Considering the amount of people that exclusively use their service center for their vehicles the fact it’s $130 for an hour of labor is a little over the top. More