Lokey Volkswagen

Average negotiations with average staff. Reasons I can’t rate my leasing experience at Lokey as a 5. • I spent three hours on Thursday and four and a half hours on Friday. • Jamie had me Reasons I can’t rate my leasing experience at Lokey as a 5. • I spent three hours on Thursday and four and a half hours on Friday. • Jamie had me sign a “Sign and Drive” $1,000.00 discount form when it was never mentioned during the negotiations. • Mr. Lokey’s $8.00 per month discount was at the last minute. Why not earlier? • Kyle said a spoiler was unavailable at any price. Chad found a way to get the spoiler as part of a warranty deal. It increased the payment to $655.00 from $623.00 per month, an $1,152.00 increase in total payments. • Kyle promised “to fill up my tank” if I drove back to Lokey. The tank was ¾ full when I left. • Jamie didn’t take the time to explain the features, settings, and operation of the Passat. • Detail team left leaves in the trunk for Jamie to clean. • On Sunday, the 30th of December, the Passat sputtered and died at a traffic light. I drove the store parking lot. When I returned to start the car, it would not start. Roadside assistant towed it to Lokey. Jamie brought a loaner to use. I spent 11:45AM until 2:45 PM WAITING IN THE PARKING LOT. Robert Powers December 28, 2018 More

Good service Everyone was very attentive and friendly. They answered all of our questions and didn't try to rush through the process. Would recommend Lokey to anyo Everyone was very attentive and friendly. They answered all of our questions and didn't try to rush through the process. Would recommend Lokey to anyone looking to purchase or service a vehicle. More

Oil Change Since I had an appointment (oil change and tire rotation) I didn’t expect to be told it would be 1-1/2 to 2 hours. I had to call my wife to come and p Since I had an appointment (oil change and tire rotation) I didn’t expect to be told it would be 1-1/2 to 2 hours. I had to call my wife to come and pick me up, then had to go back later to pick up. More

Left dealership feeling disappointed Was put off that online price and price presented were so different. Reconditioning fee and fees make it confusing and I felt cheated. I was in de Was put off that online price and price presented were so different. Reconditioning fee and fees make it confusing and I felt cheated. I was in desperate need for vehicle but felt cheated . Also was told would here back from dealership regarding some follow up work the car needs and have yet to hear back. More

Very professional Geneva & Caleb, very Professional in all aspects Excellent customer service.... friendliness, Responsive The competition was not even close.... Geneva & Caleb, very Professional in all aspects Excellent customer service.... friendliness, Responsive The competition was not even close.... it made the difference really big difference More

beware of the refurbishment fee We went here to look at a used car. It was listed for $9950 which seemed like a fair price, however they certify the cars and give you a 2 year warra We went here to look at a used car. It was listed for $9950 which seemed like a fair price, however they certify the cars and give you a 2 year warranty. The cost for this is passed on to the customer for just over $3,000. Having a warranty is great but this means the car was really over $13,000! We were not only shocked but it created that uncomfortable feeling you get at a dealer when you are like what the heck and already feel cheated before even beginning negotiations. Additionally, their parking lot is a hot mess! While there one employee had to move 7 cars to get 1 out for a customer test drive, another employee hit another car while pulling out a vehicle for a test drive. There are cars stacked on top of cars! Also, expect them to spend quite a bit of time looking for keys. They are either in a giant drawer or in buckets that they dump out on the table searching. The only bright spot I saw at this dealer was our salesperson, Geneva Carr. She is worth asking for by name if you want to overlook all the other negatives. More

Super friendly, accomadating, and a pleasure to work with Lokey VW definately exceeds the true meaning of customer service. Our sales person Peter was a pleasure to work with. Would definately go back when re Lokey VW definately exceeds the true meaning of customer service. Our sales person Peter was a pleasure to work with. Would definately go back when ready to purchase another vehichle. Peter went above and beyond, he even stayed well past closing to make sure I was familiar with all the functions of the vehicle before I drove off the lot More

Visor replacement I had been having an issue with getting my visor replaced for the past 2 visits prior to this one. I then spoke to the new manager Kyle and he was won I had been having an issue with getting my visor replaced for the past 2 visits prior to this one. I then spoke to the new manager Kyle and he was wonderful. I had 2 service appointments prior to my last one and they issue I went there for was not addressed. Once Kyle was involved everything was fixed and taken care of. I also believe I worked with Eric? He was great this last time as well. More

Service visit My 16 year old brought her car in for service for the first time and ended up waiting for over 3 hours without so much as a update from the staff. She My 16 year old brought her car in for service for the first time and ended up waiting for over 3 hours without so much as a update from the staff. She stated that she was going to wait when checking in. Needless to say, her first experience has left her dreading future visits. More

Great Customer Service Geneva was very helpful, as well as all others involved in the car buying process. I would highly recommend doing business with these people when maki Geneva was very helpful, as well as all others involved in the car buying process. I would highly recommend doing business with these people when making your next purchase. Definitely ask for GENEVA. More