Lokey Volkswagen

Timely, efficient & thorough service A few days before my Jetta GLI was due for its 30,000 mike service, my battery died late in the afternoon. I called Lokey, had AAA jump star it & drov A few days before my Jetta GLI was due for its 30,000 mike service, my battery died late in the afternoon. I called Lokey, had AAA jump star it & drove it there to replace the battery. Although it was late in the day, they completed the service and even washed the car. I consider this thoughtful customer service and was very appreciative. More

They don’t follow up! Purchased Feb 28! I’m owed a second key and a check for $900 or so dollars. It is getting close to one month. Not second key and no check. Making tw Purchased Feb 28! I’m owed a second key and a check for $900 or so dollars. It is getting close to one month. Not second key and no check. Making two car payment, which they said I would have the check before the next car payment on the leased vehicle 🚗 do not true. The only nice person was Jared in finance. I would not recommend this dealership! No one communicate with each other. The right hand does not know what the left hand is doing. More

Fast professional service Fast efficient service, speedy check out and have not had any problems with my car. I would definitely recommend Lokey Volkswagen to friends and famil Fast efficient service, speedy check out and have not had any problems with my car. I would definitely recommend Lokey Volkswagen to friends and family. More

Helpful Kevin Mandy was very helpful problem solving a problem with my top. Car wash not the best. Dash not wiped down. Overall positive, convenient experienc Kevin Mandy was very helpful problem solving a problem with my top. Car wash not the best. Dash not wiped down. Overall positive, convenient experience. More

Customer focuse I purchase and service my car in this dealer. My car after a year start experiencing same electronic issues hard to duplicate on standard inspection. I purchase and service my car in this dealer. My car after a year start experiencing same electronic issues hard to duplicate on standard inspection. Take 4 visit and video recording to determinate roots of the problem. They never give up helping. Presentence from there side help finally resolve issue. Strongly recommending theirs service. More

Amazing Customer Service Eric in service department was not only very knowledgeable but also very helpful with dealing with my insurance co. Great experience that ensured all Eric in service department was not only very knowledgeable but also very helpful with dealing with my insurance co. Great experience that ensured all of my future business! More

AC N280 valve failure I had a AC valve fail and it was gonna cost me 610$ because my warrenty had gone up 100 miles ago. The problem was hapening before 36000 miles too. I I had a AC valve fail and it was gonna cost me 610$ because my warrenty had gone up 100 miles ago. The problem was hapening before 36000 miles too. I didnt know the warrenty was going up so i figures id ask about the AC on my next service. Eric got my car fixed and working properly for a deductable of 100$ even though my warrenty was up by such a short amout of miles. This is the type of costomer service that should be available for the people that come get there cars worked on. He took the time to understand my situation and really try to help. I appreciate his help alot and hope others can learn from situations like this. I will be back to have my car serviced here again. More

Always a great experience I always have a great experience when I come here for service for my car. The sales people are knowledgeable, and are able to "dumb things down" for I always have a great experience when I come here for service for my car. The sales people are knowledgeable, and are able to "dumb things down" for me when explaining what needs done with my vehicle (I'm not very car saavy, so when they're able to simply explain things to me, it assures me that I am not being taken advantage of!) Prices are reasonable, loyalty is respected, and they are always prioritizing my time, needs, and comfort. Would recommend anyone interested in a VW to come here - you'll have a dedicated team to take care of you for the life of your car. More

Service call Brian and Anthony are the best . I don't see Anthony's picture. I hope he is still there. Service, if at all, is hard to find. These two are over the Brian and Anthony are the best . I don't see Anthony's picture. I hope he is still there. Service, if at all, is hard to find. These two are over the top. They make the dealership. Don't forget the van care ride home and pick up. Man from New Jersey the nicest. went out of his way to pick me up. Kudios to him. Not sure who did service but excellent care. More

Excellent Customer Service I purchased my suv here last year, and got it serviced in March 2018. The dealership staff members were all very friendly, knowledgeable, and courteou I purchased my suv here last year, and got it serviced in March 2018. The dealership staff members were all very friendly, knowledgeable, and courteous. The prices are also very competitive. I highly recommend this dealership for purchasing a vehicle, and getting a vehicle serviced. More