Lokey Volkswagen - Service Center

Danny was very courteous, professional, informative & knowledgeable. Every single person at this location has always treated me well, so I have nothing but praise for this team! knowledgeable. Every single person at this location has always treated me well, so I have nothing but praise for this team! More

I love everything about lowkey vw. Eric and brain, and and has always been my go to people, when it comes to getting what I need done to my care. The are friendly and considerate to everyone situation. Th and has always been my go to people, when it comes to getting what I need done to my care. The are friendly and considerate to everyone situation. Thank you. And I will be coming back! More

I took my car in before Valentine’s Day for some warrantee work. I was given a loaner car and all work was completed in a day. No problem, right? Well, when I got the car back, it was creaking, knoc warrantee work. I was given a loaner car and all work was completed in a day. No problem, right? Well, when I got the car back, it was creaking, knocking and pulling funny. I let it go for a couple weeks and decided to call the service department to make an appt. I called 3 times in 2 days and left multiple messages with no luck on receiving a return call. So I showed up unannounced at 8:30 on a Wednesday morning. They gave me another loaner, pulled my car out of the service bay, parked it behind the building and didn’t touch it for 2 days! I know this for a fact because I have a friend that happened to be at the dealership later that day and sent me a picture of my car parked outside. I dropped the car off on a Wednesday morning and didn’t Receive a phone call until Friday morning. I was then informed that the six bolts holding on the subframe were not “torqued to spec.” So you mean to tell me I was driving around for 2 weeks with a loose subframe?! Unbelievable. The ONLY reason I’ll give them 1 star is because the car no longer makes those knocking or creaking noises. I will NEVER return to this dealership for any reason. More

Every time I visit Lokey Volkswagon for service on my car I always leave informed and satisfied that a job was well done. The process is always smooth. I always leave informed and satisfied that a job was well done. The process is always smooth. More

I really appreciate bringing my car in for the free lifetime oil change and not being pressured to have to pay for other parts. Also it didn't take as long as quoted. LOKEY VW is my favorite dealership lifetime oil change and not being pressured to have to pay for other parts. Also it didn't take as long as quoted. LOKEY VW is my favorite dealership! And Chris Cosgrove was super friendly! More

Refused to fix a tdi egr problem under warranty told me it was a cooling fan problem .wanted to charge me $771 for a new fan.P0401 code is an egr problem. Thanks for the help Hope you don’t do this to all it was a cooling fan problem .wanted to charge me $771 for a new fan.P0401 code is an egr problem. Thanks for the help Hope you don’t do this to all your customers More

Good service . Very good the costumer service , but the price it’s extremely expensive . WV it’s good car , and I want to see good service . price it’s extremely expensive . WV it’s good car , and I want to see good service . More

I always have great service and very nice 👌 people 😀 😊 who take care of me! We have had a lot of work that we've had performed since we got this car and always use the dealership!! who take care of me! We have had a lot of work that we've had performed since we got this car and always use the dealership!! More

Great service, friendly and knowledgeable employees! Zach sold us our atlas and we love it. The service and warranty plan is amazing. The services that have been done are great! sold us our atlas and we love it. The service and warranty plan is amazing. The services that have been done are great! More

Very easy process to get my oil change and updates done to my Tiguan. Not sure why you have to put 25 words. I would reduce this to get more feedback to my Tiguan. Not sure why you have to put 25 words. I would reduce this to get more feedback More