Lokey Volkswagen - Service Center

Easy Peasy Scheduled online, came in, waited during the service and it was easy peasy. People were prompt and courteous, offered me a free car wash but i had to Scheduled online, came in, waited during the service and it was easy peasy. People were prompt and courteous, offered me a free car wash but i had to leave. Appreciate the professionalism. More

Recall Appt was scheduled for 9:45,was there until 10:45 for a recall, I inquired as to when they would get to my car,tech told me he didn't know my car was Appt was scheduled for 9:45,was there until 10:45 for a recall, I inquired as to when they would get to my car,tech told me he didn't know my car was still parked outside. Other than that incident everything else was okay..All of my other services there has been on point More

Not Bad at all My husband took my car to have the oil changed and for washed it too, oh surprise, not only did they change the oil, but they changed a worn part. We My husband took my car to have the oil changed and for washed it too, oh surprise, not only did they change the oil, but they changed a worn part. We were ready to finance it when pleasantly, they told us it was still under warranty ... and they washed it for free! More

Awesome! Service team is amazing. I had a small emergency with my car and Antonio was able to get me in and out quicker than anticipated. They are efficient, f Service team is amazing. I had a small emergency with my car and Antonio was able to get me in and out quicker than anticipated. They are efficient, friendly, and professional. I recommend this facility to anyone needing their vehicle serviced. More

Good service but takes a long time. Even with a scheduled appointment, my 90 minute service took over three hours to complete. The car was taken into the service area immediately, but w Even with a scheduled appointment, my 90 minute service took over three hours to complete. The car was taken into the service area immediately, but work did not begin for a least an hour. This was not any complicated work, but an up sold 20k service on a car with 15k miles. More

Great Service My advisor, Brian, is very thorough in checking to see what services my car needs each time I come in for service. He is professional and friendly. My advisor, Brian, is very thorough in checking to see what services my car needs each time I come in for service. He is professional and friendly. More

Oil change It was only about an hour alone with a compliment car wash and they vacuum the inside and the customer service gentlemen was very nice, sorry do not r It was only about an hour alone with a compliment car wash and they vacuum the inside and the customer service gentlemen was very nice, sorry do not remember his name. More

We have been going to Lokey VW in New Port Richey where we bought the VW Beetle. The last time we went there They put the VW ON THE HOIST AND LIFTED IT UP LIFTED IT UP BY THE ROCKER PANELS AND BENT THEM AN we bought the VW Beetle. The last time we went there They put the VW ON THE HOIST AND LIFTED IT UP LIFTED IT UP BY THE ROCKER PANELS AND BENT THEM AND I HAVE PICTURES TO PROVE IT. I would never Go back there again, that location should be closed. The service is bad. This time we called Clearwater Service department and made an appointment even though we had to drive 1 hour and 20 min from Spring Hill fl. We were met by Dan Wagner and he was the best. He answered any questions we had and we we had and we have to commend him for everything he did for us. THANKS, Dan HAL and ROSANN HILLIER More

Great experience Apr representative was very helpful and informative. Waiting room was comfortable. The service was quick and the results of the service was the highli Apr representative was very helpful and informative. Waiting room was comfortable. The service was quick and the results of the service was the highlight. No issues and the tune worked better than expected More

Oil change and tire balance/rotation. Interior detail Kyle was courteous and helpful. My only complaint is the poor detailing of the interior of my car and when given car back knob was off of my side mirr Kyle was courteous and helpful. My only complaint is the poor detailing of the interior of my car and when given car back knob was off of my side mirror adjuster. It seems that every time I go to dealership I spend many hours. Also when tires are balanced and rotated the wheel well is very dirty and is not cleaned. More