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Lombard Ford
Barkhamsted, CT
1,120 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,120 reviews
November 18, 2021
Emma is responsive and gets the job done when it comes to extended warranty and maintenance plans. She makes the process go smoothly and that is much appreciated. extended warranty and maintenance plans. She makes the process go smoothly and that is much appreciated. More
by jdhudeck
Employees Worked With
Helpful November 18, 2021
Emma was awesome this was the third time she helped me extend my warranty. Extremely Pleasant knowledgeable she remembered me. Top Notch customer service. extend my warranty. Extremely Pleasant knowledgeable she remembered me. Top Notch customer service. More
by tbl299us
Employees Worked With
November 17, 2021
Great support from Emma in selecting my warranty that best for me. Great communication throughout the whole process. Terrific follow up by Emma to make sure I was satisficed, best for me. Great communication throughout the whole process. Terrific follow up by Emma to make sure I was satisficed, More
by mslevin5
Employees Worked With
Verified CustomerNovember 12, 2021
John was so kind and patient! I appreciated his calm assurance that all would be well. I was really upset as my car needed to be towed and AAA took 28 hrs to pick it up!!! It runs well now! Thanks to J assurance that all would be well. I was really upset as my car needed to be towed and AAA took 28 hrs to pick it up!!! It runs well now! Thanks to John also for applying Ford pass rewards!!!❤️❤️❤️❤️❤️ More
by PRONTO778
November 12, 2021
Willing to go the extra mile to figure out my problem. True team effort from everyone. True team effort from everyone. More
by JRCOSTON
November 05, 2021
I can not be any more dissatisfied with Lombard Ford Service department. The past two times I have been there for the "works package" my tires did not get rotated. Even after pointing this out the res Service department. The past two times I have been there for the "works package" my tires did not get rotated. Even after pointing this out the response was dismissive and disingenuous. I have lost all trust in the service department after being charge not once but twice for services not rendered. More
by BGMRUS
November 04, 2021
Alan Katz was extremely helpful and very professional. I was disappointed that the 100+ checkpoints mentioned by Mike were not done completely. was disappointed that the 100+ checkpoints mentioned by Mike were not done completely. More
by katebmilton
Employees Worked With
Alan Katz
November 01, 2021
Called to get an appointment… got in quickly. They called w estimate for repair and now my car is running great w estimate for repair and now my car is running great More
by RWHEPP
