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Lombard Ford
Barkhamsted, CT
1,162 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,162 reviews
July 22, 2021
Sadly, after 5 years of candidly, going out of my way to being a LOYAL, GRATEFUL and APPRECIATIVE customer of Lombard (Service dept), I will absolutely NO LONGER will be conducting any business with Lombard being a LOYAL, GRATEFUL and APPRECIATIVE customer of Lombard (Service dept), I will absolutely NO LONGER will be conducting any business with Lombard. It is really a pity and candidly insulting how they conducted themselves during my last (religiously and maniacally adhered to) 4k "the Works" package. The only person I will miss is Henry. No question, I will never go back. More
by Dave Parker
Verified Customer
July 18, 2021
Did not receive the summary I was used to receiving at checkout like we used to, It would have been nice. Just saying. OK OK checkout like we used to, It would have been nice. Just saying. OK OK More
by BRZOSKA_JOSEPH_J
Employees Worked With
July 16, 2021
Lombard Ford has a good owner and good people that work in the service department and in every other department. Got the car fixed an in a timely manner in the service department and in every other department. Got the car fixed an in a timely manner More
by EDWADOWSKI
July 14, 2021
Excellent service. Prompt, courteous & professional. Great service & Sales dept. and after sale service., I highly recommend this Dealership as Mgt. is very accommodating & concerned as well Great service & Sales dept. and after sale service., I highly recommend this Dealership as Mgt. is very accommodating & concerned as well More
by bill.strand
July 10, 2021
Very friendly. Excellent workmanship. On time completion of service. More than happy with service dept. Look forward to dealing with Lombard Ford in the near future. of service. More than happy with service dept. Look forward to dealing with Lombard Ford in the near future. More
by albertap14
July 09, 2021
Despite being a busy operation, all members of the Lombard service department take the time to answer questions and make sure that customer needs are met. Manager Drew always is accessible, and Polly Lombard service department take the time to answer questions and make sure that customer needs are met. Manager Drew always is accessible, and Polly helped make sure that I received the car work needed. On a previous visit, Service Department consultant John and tech Jesse also provided excellent service. More
by Scott
July 06, 2021
Emma Allen is an excellent person. Very straight forward and easy going. The purchase was a pleasant experience. Will come back when I trade for my next auto. and easy going. The purchase was a pleasant experience. Will come back when I trade for my next auto. More
by palmbayterry
Employees Worked With
July 01, 2021
For Protect Extended Service Plan Sales:Emma gave For Protect Extended Service Plan Sales: Emma gave herself 5 stars here, not me. She was so helpful and easy to talk to, she knew her stuff about For For Protect Extended Service Plan Sales: Emma gave herself 5 stars here, not me. She was so helpful and easy to talk to, she knew her stuff about Ford Protect (options, prices, coverage details...etc) and answered all my questions . She was courteous and considerate of her partner Jack who I had spoke with first giving me the option to reconnect with him. I've purchased at least 4 of these extended service plans for my trucks over the years and always from a local dealer here in Sacramento prior to this purchase to extend my current coverage. This experience was much better regarding price, service, options and convenience. I have to say I will be back talking with Lombard to get my next warranty. I also hope to work with or Emma or Jack when that day comes. Thank you Emma for the great experience yesterday! Derek More
by dm.office
Employees Worked With
July 01, 2021
The service team at Lombard is responsive and accommodating, currently servicing my 2017 Expedition. My relationship with this dealership goes back more than 30 years and their friendly reliabili accommodating, currently servicing my 2017 Expedition. My relationship with this dealership goes back more than 30 years and their friendly reliability is a constant. More
by TOMSTRUM
Employees Worked With
