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Lombard Ford

Barkhamsted, CT

4.8
1,162 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 1,162 reviews

August 21, 2020

I have not bought a car but I have bought several extended warranties. I have dealt with Emma on almost everyone. She is very helpful and Pleasant to talk to. I would go to her for all of my ford ext More

by Albertswartzfager
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Lombard Ford responded

And we will always give you the best customer service available, thank you for letting us know your feelings!

August 21, 2020

We cancelled one warranty and purchased a new Ford ESP warranty on a different vehicle. Emma made it smooth and easy. This is the fourth extended warranty we have purchased through Lombard Ford and we cou More

by RTSHELTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Lombard Ford responded

We are so glad to make this an easy transition for our customers, thank you for taking the time to let us know!

August 21, 2020

Bought my first car in 25 years and could not be happier! Rob and his staff are the absolute BEST! From start to finish Lombard Ford was simply amazing! I got the best deal on a car and could not be happi More

by James T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jones, Daniel LoRusso, Barbara Dew, Robert Edwards, Anthony Alfieri
Aug 21, 2020 -

Lombard Ford responded

WOW! We're speechless, and humbled. THANK YOU so much for sharing your experience James. We look forward to a life long relationship with you as well sir! Stay safe. Enjoy your Escape! Your friends at Lombard Ford

August 19, 2020

Always a pleasure dealing with Emma ! She knows the product , explains options so I understand , and always sells it for a great price ! Thanks again ! More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Lombard Ford responded

Thank you for sharing your experience, we truly appreciate it!

August 18, 2020

Emma was very knowledgeable about the extended warranty and very pleasant to deal with. Her explanation of each section of the ESP Warranty and Maintenance Agreement was exceptional. Thank you Emma for mak More

by retiredguytoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Lombard Ford responded

Thank you for your kind words! We want all of our customers to have this experience, thank you for your business and taking the time to write this.

August 17, 2020

Great overall experience! I've been researching different products and calling around to a number of dealers and have been underwhelmed with the experience until speaking with Emma at Lombard Ford. More

by peetah75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Lombard Ford responded

Thank you for letting us know how all aspects of this was for you! We appreciate you taking the time to share, and very much appreciate your business.

August 14, 2020

I was very impressed how pleasant & helpful Emma was with my ESP warranty for my Ford truck. I would recommend Emma as well as Lombard Ford. Thanks for a great no hassle buying experience! Todd K More

by takaminoski
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Lombard Ford responded

Thank you for taking the time to let us, and all, know about your feelings on this transaction, we appreciate your business!

August 04, 2020

Ranger Warranty Purchase Emma was professional and friendly. She was also very knowledgeable. Thia was great experience finding and purchasing an ESP Warranty. Price was much More

by Denny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Lombard Ford responded

Thank you for your kind words, this is exactly how we want our customers to feel!

August 04, 2020

Excellent experience! From the Thursday day we stopped in to look at trucks, then back again Friday, we found the perfect truck! Everyone was very happy happy to help us. W More

by DAndrea12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan LoRusso, Mark Jones
Aug 07, 2020 -

Lombard Ford responded

Thank you for taking the time to share your experience with others. It was a pretty quick turnaround. So glad we could be the ones to assist you with another Ford truck. It is a beauty! See you for your first free oil change. Your friends at Lombard Ford

July 30, 2020

I met with Rob Lombard the owner very nice sincere and friendly person the staff as well there was a good selection of vehicles I’m pleased with my purchase thank you Mark and Ruthann Drogosek More

by mdrogosek
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Jones
Jul 31, 2020 -

Lombard Ford responded

Rob is quite a "people" person and is very appreciative of his customer's business. We thank you again for considering Lombard Ford. We wish you many years of happiness with that beautiful truck. Your friends at Lombard Ford

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