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Lombard Ford

Barkhamsted, CT

4.8
1,168 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 1,168 reviews

February 11, 2019

Truck purchase Great experience with the Lombard sales staff. Dan and Rob made the experience awesome! The truck is fantastic. I look forward to doing business in th More

by Michaelgagne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel LoRusso
Feb 12, 2019 -

Lombard Ford responded

We're so glad we could make your truck buying experience an awesome one Michael. We do try to make it as painless as possible. We look forward to conducting further business with you sir. Enjoy that gorgeous truck! Your friends at Lombard Ford

February 11, 2019

A very pleasant and positive experience ! Emma Allen was a rare experiance in today’s world. She was pleasant and knowledgeable about the product . Emma went out of her way to tailer my purcha More

by Mitch L
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2019 -

Lombard Ford responded

We pride ourselves on our knowledge of the product, and our customer service, thank you so much for taking the time to let us know about your experience!

February 09, 2019

Great experience at Lombard Ford! Highly recommend anyone looking for a new vehicle go see Dan LoRusso at Lombard Ford - Dan was so helpful and he worked SO hard to find me the PERFECT More

by Grandma Pat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel LoRusso
Feb 12, 2019 -

Lombard Ford responded

Thank you Grandma Pat. That was a very kind testimonial to the treatment you received from Lombard Ford. Sounds as though Dan treated you like you were his own grandma. That car turned out to be quite a nice car for someone such as yourself. We're sure it will serve you well. Your friends at Lombard Ford

February 08, 2019

Great office crew Very helpful in the office, they were quick to keep me updated on my car's progress. My car was in and fixed very promptly, and they even helped to s More

by ck92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
Feb 12, 2019 -

Lombard Ford responded

It sounds as though every thing went well on your visit, and you were well cared for. Glad we could save you some money. Sometimes we can help, and other we can't. It's the nature of the beast. All worked out well and that's all that matters. Thank you for your business, and your time to write a review. Your friends at Lombard Ford

February 08, 2019

Ford Edge Brake Service Brought my 2013 Ford Edge in for ABS brake issue and the service dept. found a leak in both the master cylinder as well as the ABS control. Both were More

by Bruce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
Feb 12, 2019 -

Lombard Ford responded

Happy to hear every thing worked out well for you Bruce. An extended warranty helps make for a more stress free Service visit! Thank you for your kind words about the Service Dept as well. Always a pleasure to help! Your friends at Lombard Ford

February 06, 2019

Exceptional customer service Betsy provides exceptional customer service in a friendly manner. She took the time to explain what services were performed on the car in an understan More

by dlkosior
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
Feb 08, 2019 -

Lombard Ford responded

We truly appreciate that you took time out of your day to let us know that you would recommend us. We will ensure we continue to live up to your expectations. Thank you very much. See you on your next service visit... Your friends at Lombard Ford

February 04, 2019

great dealership the team at Lombard Ford did a great job , i live a hour away and could not find a local dealer that compares . it was worth the drive More

by jerry1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbara Dew
Feb 04, 2019 -

Lombard Ford responded

Thanks Jerry. We're so glad all worked out well for you folks. That is quite the Explorer you have! We think we broke a few hearts when we had to contact other interested people to let them know it was no longer available. We hope you enjoy it for many years to come. You know who to call should you have any questions or concerns. Your friends at Lombard Ford

January 30, 2019

Honesty Steve Knox was honest and fair with my wife Excellent service in a timely and a professional manor. would highly recommend Lombard Ford services. Than More

by Gerard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Knox
Feb 04, 2019 -

Lombard Ford responded

Thanks Gerard for taking the time to let us know that your wife was well cared for when she serviced her vehicle with us. We aim to make every service visit as painless as possible :) Your friends at Lombard Ford

January 30, 2019

Superb Recently purchased another Ford Truck 150 , 2019, drives like a Car, Gorgeous.While we were at Lombard Ford making arrangements with Mr. Jones regar More

by Trucky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Jones
Feb 04, 2019 -

Lombard Ford responded

It sounds like you're a fan of Fords. We thank you for that, and for purchasing from Lombard Ford. Happy to hear that you're appreciative to what we strive to do here. Make your visit as pleasurable as possible! Enjoy those vehicles! Your friends at Lombard Ford.

January 22, 2019

Good job Steven was very helpful and diligent in explaining what needed to be done to my truck. I felt he was fair and polite. I would send my family to this d More

by Hawk69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Knox
Jan 25, 2019 -

Lombard Ford responded

Such a heartwarming testimonial. So happy we made a good impression on you. And to recommend your family to us makes us so humble. Thank you kind sir.

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