Lombard Ford

Keeping my Ford Escape in Shape Emma was great to work with the time she spent to explain what coverage was available and at what price. Every step of the way was as smooth as the f Emma was great to work with the time she spent to explain what coverage was available and at what price. Every step of the way was as smooth as the first. Great customer service and price. More

Very Pleasant and Very Informative Emma was excellent. She was so, so helpful providing thorough information about what was available, costs, what each provided along with refund info Emma was excellent. She was so, so helpful providing thorough information about what was available, costs, what each provided along with refund info regarding the warranty that had not expired. etc. etc. This was an exceptionally great transaction. I can only wish that I might receive such great help from other transactions that I will have in my life. Yet I find this excellent service is the exception. So my thanks to Emma. Your very pleased customer, Robert Bey More

Ford ESP Internet Sales This is the third time I’ve purchased an ESP plan from Lombard Ford through their internet sales department. Their service is of great value to the c This is the third time I’ve purchased an ESP plan from Lombard Ford through their internet sales department. Their service is of great value to the consumer and the representative I dealt Witt, Ms Emma Allen, was totally customer focused. More

The perfect way to buy a genuine Ford extended warranty! I purchased another extension of the Genuine Ford PremiumCARE Extended Service Plan (ESP) for my 2007 Shelby GT500 - the second extension, providing n I purchased another extension of the Genuine Ford PremiumCARE Extended Service Plan (ESP) for my 2007 Shelby GT500 - the second extension, providing nearly bumper-to-bumper coverage for all mechanical and electrical parts, for literally hundreds less than any other dealer. This warranty will cover my car through December 2023...and that's on a 2007 model year vehicle! Emma was polite and professional, clearly explained my options, and was able to effortlessly complete my transaction over the phone. It took less than five minutes! If you're ever in the market for an ESP for your new or used Ford vehicle, I'd definitely recommend Emma at Lombard Ford as your first stop! More

Very pleasant! We traveled 40 miles to get to Lombard but they had the Expedition we were looking for - so we took the drive. Barbara & Steve took care of getting u We traveled 40 miles to get to Lombard but they had the Expedition we were looking for - so we took the drive. Barbara & Steve took care of getting us out for the test drive and then working on the numbers with Steve was easy and pressure-less. Delivery the next day was likewise easy and smooth. Mike in the business office explained everything and got us on our way. Even Rob Lombard got in the act by taking the time to personally thank us for the business. Very pleased with the new truck and very pleased to have purchased it at Lombard Ford. More

Always a pleasant experience working with Betsy. I brought my 2006 Ford F150 King Ranch in for a 4x4 issue and some standard maintenance items. The service team resolved all of my 4x4 issues, complet I brought my 2006 Ford F150 King Ranch in for a 4x4 issue and some standard maintenance items. The service team resolved all of my 4x4 issues, completed the work on time and provided competitive pricing. More

Client Focused The team was focused on their client, and provided all service requested in a time effective manner. Will return for service at Lombard in the future The team was focused on their client, and provided all service requested in a time effective manner. Will return for service at Lombard in the future. More

Certified used suv Found lumbar ford online , to buy used suv for girlfriend for Xmas, paid cash! Was told suv had been completely cked, paid over 20,000$ before we drov Found lumbar ford online , to buy used suv for girlfriend for Xmas, paid cash! Was told suv had been completely cked, paid over 20,000$ before we drove off lot found sunroof was broken. They said as soon as my extended warranty kicked in they would fix it, I paid another 2425$ for warranty and was told to bring suv back( 2 hour drive) to b fixed! 3 wks later it’s 4 day till Xmas and still no suv!! Watch ur paper work!! I was over charged on trade in buy out! 250$!! Over charged on registration fees! Another 250$! Charged 160$ for etched glass! ( they said big sav on ins!!( xxxxxxxx) saves 4$ a year!! Never met a bunch of sneaky, lies, don’t return phone calls!! Take ur money somewhere else!!!! This was supposed to be a nice Xmas gift! It’s been a horrible experience!!! More

Helpful and friendly Squeezed my car in despite being very busy. Betsy kept me informed on the progress of my vehicle repairs and did not make me feel pressured in any way Squeezed my car in despite being very busy. Betsy kept me informed on the progress of my vehicle repairs and did not make me feel pressured in any way. More