Lombard Ford

Excellent customer service w/ purchase of Ford ESP plan This is my second time purchasing a Ford ESP plan w/ Lombard and several of my friends have purchased also. EXCELLENT customer service. Emma was quick This is my second time purchasing a Ford ESP plan w/ Lombard and several of my friends have purchased also. EXCELLENT customer service. Emma was quick, polite and very efficient. She answered all my questions and provided quick responses. Definitely my first call for Ford warranty and I always recommend to my friends.. Thanks More

Truck service Happy with the service and quality of work at Lombard Ford. Betsy especially makes the experience that much better. She is always pleasant and profes Happy with the service and quality of work at Lombard Ford. Betsy especially makes the experience that much better. She is always pleasant and professional. More

Purchase of Ford ESP plan I can't say how much of a pleasure it is to work with an outfit that treats customers with respect and transparency, especially when the purchase is o I can't say how much of a pleasure it is to work with an outfit that treats customers with respect and transparency, especially when the purchase is one generally handled by the "Finance Manager" at your local dealer. Web site offered every possible pricing and deductible combination for my 2008 Ford F-150. I placed on line order, transaction processed within a few hours. I got a form email confirming the purchase. I replied to it (imagine, a working reply-to address!) asking for a PDF of the contract as I am on-the-road right now. Within the hour I had it. I wish I lived nearer, I'd even venture to buy a new truck from these guys. The one and only reason I am keeping mine on the road at this point is my total distaste for the purchase process. If Lombard Ford is as good in car sales as they are on this extended warranty stuff and I lived anywhere nearby I'd be driving a new truck. More

ESP PLAN PURCHASE After confusing myself surfing the internet, I talked to Emma on the phone. She clearly explained my options and various pricing and made sure I got t After confusing myself surfing the internet, I talked to Emma on the phone. She clearly explained my options and various pricing and made sure I got the plan that was right for me. She's frien DC ly, knowledgeable and so helpful. If you ever need to purchase an extended Ford backed warranty, do yourself a favor and call Emma. Sh'll make sure you get the right plan for you. More

Always a good service experience! Betsy is always very thorough, explains everything in layman's terms, and even what to expect for upcoming service. Definitely an asset to the company Betsy is always very thorough, explains everything in layman's terms, and even what to expect for upcoming service. Definitely an asset to the company! More

key code I went in to Lombard ford on a Saturday morning for a door code. Steve Knox had helped me and he said it would be no problem. He got me the code and s I went in to Lombard ford on a Saturday morning for a door code. Steve Knox had helped me and he said it would be no problem. He got me the code and sent me on my way he was very helpful and pleasant to deal. And because of him and my experience with him i will be back when every in the area. More

Excellent Dan was very knowledgeable and helped me in making my decision. I was unsure as to purchasing a used or new vehicle. I believe I made the right deci Dan was very knowledgeable and helped me in making my decision. I was unsure as to purchasing a used or new vehicle. I believe I made the right decision and I’m extremely happy with my new vehicle. Betsy had provided me with Dan’s card when I was in for a previous repair. Little did I know he was the one who greeted me in the parking lot. Mike was also great to work with. I had very little to do. I couldn’t believe how fast the process was. Great teamwork Lombard! More