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Lombard Ford

Barkhamsted, CT

Overview
Employees
Reviews
Vehicles
4.8
1,228 Reviews
We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Barkhamsted, Connecticut, the staff at Lombard Ford will help you find the Ford you want. At Lombard Ford, we offer a searchable online inventory of new Ford vehicles in Connecticut, along with well-maintained Certified Preowned vehicles by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Ford or quality used car that you have been searching for.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 513 service reviews

September 03, 2026

I have to leave a 4 out of 5 review this time. .. ☹️ We dropped our 2011 Ford Fiesta with a TPMS sensor issue in the left front tire off on a Thursday afternoon for an 8am appointment on Friday. Th More

by CHBLOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee Crespo-Peralta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2026 -

Lombard Ford responded

Hello: We thank you for your review. Unfortunately, during this time of the year, we are finishing our major vacation period and this can cause slowing down the work process. When we schedule our work load, we take into consideration the fewer available hours. As you know when working on mechanical components does not always go as planned do to additional issues that come up throughout the day. We do our best to work around the additional time we need to complete the jobs in the shop. I wish all went smoothly with your requests, but some things are out of anyone’s control, so we do the best we can to work around the issues that come up. We do appreciate the trust you have given to us to work on your vehicle. Have a wonderful Holiday Weekend. Rob Lombard President Lombard Ford Inc.

Sep 05, 2026 -

CHBLOW responded

I completely understand, Rob. I imagine there are often extenuating circumstances behind a less than optimal review. We're all human. I can, however, only rate performance from my personal perspective in real time. If the goal of asking me for a review after every service is for honest feedback, be assured you'll get it. I honestly believe 4 out of 5 stars was fair, so stand by it.

Sep 07, 2026 -

Lombard Ford responded

Hello, I agree completely with your rating .of a 4 in this situation. Thank you. Have a great balance of your Holiday weekend. Rob Lombard

August 26, 2026

Emma has always been helpful and pleasant. I've been buying ESP's from her for years. I have to Ford vehicles and she has help me with both. More

by JRAY144
Recommend Dealer
Yes
Employees Worked With
Emma from ESP
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Aug 27, 2026 -

Lombard Ford responded

Thank you for the kind words. Emma is very knowledgeable of the ESP’s and always willing to help and answer questions. We appreciate the trust you have given us to assist you. Have a great day! Rob Lombard President Lombard Ford Inc

August 20, 2026

I used Lombard Ford because they had the best rate for extended warranty and would recommend them! More

by ridarc
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renee Crespo-Peralta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 21, 2026 -

Lombard Ford responded

Thankyou for the kind words. We are not just price competitive, we assist our Extended Service Pan customers before, during and after the sale. Several of our competitors do not spend the time with their internet customer as we do. We pioneered selling the Ford Product online in 2002 and are proud that our customers return to us time and again. I appreciate the trust you have given to us to assist you! Have a wonderful weekend! Rob Lombard Lombard Ford Inc.

August 14, 2026

Service issue with my turbo-charger, Service was timely and professional. Staff was courteous. Waiting area was pretty spartan. More

by PURDUKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee Crespo-Peralta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 15, 2026 -

Lombard Ford responded

Thank you for the kind words. Our service team does their best daily to help our customers. We all appreciated the trust you have given us to service your vehicle. Have a wonderful day. Rob Lombard President Lombard Ford Inc.

August 14, 2026

My car is still having problems they where to look at it a few days later I went in to drop it off at scheduled time to be told sorry we don't have any loaners even though it was pre set up sorry we will ca More

by jeagan72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Renee Crespo-Peralta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Mcleod
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Roger
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2026 -

Lombard Ford responded

My service manager Tim, reached out to you yesterday August 14th. The reason why the loaner vehicle was not available to you was that you did not come in the initial day of your appointment. Loaner vehicles are normally used for customers who have a Ford Warranty issue with their Warranty is still active or customers who purchased a Ford Protect Extended Service Contracts that are still active. The service department made an exception to give you a free loaner vehicle at the time and date of your appointment. We only have five loaner vehicles available. They are constantly out with customers or scheduled to go out to a customer. We scheduled service for your vehicle to replace two electronic components for the issue with your media system that controls you phone plus other items, and anticipated you would only have our loaner for that day. The loaner was scheduled to go to another customer the next day. The items we replaced have nothing to do with your vehicle’s battery. If your battery is 6 years old, it has lasted more than most batteries that age. The electronic components we replace come from Ford are mostly remanufactured items. As with many electrical components those remanufactured components come with a specific warranty from Ford and if they fail, Ford covers those items for a specific time after the repair was completed. If you are still experiencing an issue with you screen for your media system, we will need set up and appointment to see if those components we installed are functioning properly. We will arrange a day and time for a loaner as we did before as a good will gesture. Keep in mind if you miss that appointment a loaner vehicle may not be available the following day and your appointment will need to be rescheduled when we have a loaner available. Please contact the service department to schedule another day for us to assess the current issue with your media system. Thank you. Rob Lombard President Lombard Ford Inc.

August 09, 2026

I had a really positive experience with Lombard Ford throughout a difficult situation with my vehicle. The dealership was helpful, responsive, and did everything they could to address the issues I was e More

by samterni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee Crespo-Peralta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Mcleod
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Greenberg
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Aug 10, 2026 -

Lombard Ford responded

Thank you so much or the kind words. Our service team always tries their best to resolve problems with our customers vehicles. We are happy that we were able to help you. We really appreciate the trust you have in us. Have a wonderful balance of your day! Rob Lombard President Lombard Ford Inc

July 29, 2026

You should not ask people to fill this out. We don’t have time for this. More

by jon.rotolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Print
Jul 31, 2026 -

Lombard Ford responded

Hello Jon, The service team just wants to make sure that you are happy with your servicing. We all strive to make sure our customers are happy. Thank you for the 5 Star rating we all appreciate it. Have a good evening. Rob Lombard President Lombard Ford Inc.

July 20, 2026

Service department updated my computer, identified and resolved an issue with the auxiliary battery. Everyone was pleasant and professional. More

by Jwcct55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department 5
Print
Jul 20, 2026 -

Lombard Ford responded

Thank you so much for the kind words. Our service team does their best everyday to help our customers. We appreciate the trust you have in us to service your vehicle. Have a great evening. Rob Lombard President Lombard Ford Inc.

July 03, 2026

Great friendly and informative customer service. Price was decent. Great communication to keep us informed of the status. More

by LF_DONOVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee Crespo-Peralta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Mcleod
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Greenberg
Print
Jul 04, 2026 -

Lombard Ford responded

Thank you for the kind words. Our Service Team tries their best each and every day to do help our customers. We appreciate the trust put in us to take care of your vehicle. Have a wonderful balance of your Holiday weekend! Rob Lombard President Lombard Ford Inc.

June 12, 2026

Emma was very knowledgeable, friendly and professional. I renewed my original Ford Protect Plan. Very satisfied with the coverage and service I have received! More

by John S.
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jun 13, 2026 -

Lombard Ford responded

Hello John, Thank you for the kind words. Emma is certainly extremely knowledgeable on all of the Ford Protect Plans and is always willing to take as much time as is needed to explain and well as recommend what our Ford Protect Customers need as well as don’t need. When you add that she is extremely pleasant to speak with, helps make our customers experience a pleasure. We all appreciate the trust you have in Emma. Have a wonderful weekend! Rob Lombard President Lombard Ford Inc.

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