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Lombard Ford - Service Center

Barkhamsted, CT

4.7
465 Reviews

465 Reviews of Lombard Ford - Service Center

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July 11, 2022

Always get me in and out in a reasonable amount of time! Always do a good job More

by HENRY110
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Lombard Ford responded

We truly appreciate your business sir and we're glad to hear we treat you the way you like to be treated. Thanks for sharing. See you next visit... Your friends at Lombard Ford

June 30, 2022

The guys in the service department are always attentive when I’m there getting my service done. I’m very pleased with the customer service at Lombard. More

by itlnprncs24j
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Cersoli
Jun 30, 2022 -

Lombard Ford responded

So nice of you to share your thoughts with us and others. We'll try to always maintain the level of service you expect. Your friends at Lombard Ford

June 30, 2022

Very professional, helpful and responsive. The team at Lombard Ford is top notch and will go back again. More

by DannyF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Jun 30, 2022 -

Lombard Ford responded

So nice of you to say so Danny. Hope we can always live up to your expectations. See you next time! Your friends at Lombard Ford

June 27, 2022

The best experience every. I would give 20 starts if I could. Very honest people and great customer service. More

by marco18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Lombard Ford responded

Thank you for allowing us to service your vehicle sir. You're always welcome here. Thank you for your business!. Your friends at Lombard Ford

June 23, 2022

I asked before dropping my vehicle off on a Monday if they were sure it would be done the next weekend was told that the job would only take a few days. I never heard back from the so I called on Thursda More

by CPAYSON1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steven Weir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Obrien
1.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Weir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jones, Alan Katz, Samantha Doyle, John Cersoli
Jun 23, 2022 -

Lombard Ford responded

Your paperwork actually reflects 13.4 hours of work that Ford was willing to pay for. The biggest issue was that it ended up being more then the manifolds which isn't something that we could see until we got in there and then we had to get permission from Ford and more parts which that takes time. Your egr outlet tube was cross threaded so that had to be fixed you had 4 manifold bolts that were broken that had to be drilled out and the threads cleaned up which took more time because if you aren't able to drill them out and save that then you have to replace the head. So we needed extra time and parts to perform the job properly. Tech time used to actually work on your vehicle was 32.2 hours the rest of the time it was down in waiting on parts and approvals from Ford warranty. It was the one and only time we've ever seen your truck and I apologize that it took longer then expected but we want to fix things properly and make sure we follow Ford's policy and procedures so we can get paid something for the work we did. You also tagged a ton of people in your post including one person who has been home since the start of covid with health issues and a couple others who have no idea who you are so I am not sure why you would get them involved and hurt them. Again I due apologize for the amount of time it was here but there are always unforseen things that can arise when you are doing work that involves taking parts off the motor especially on a vehicle that isn't serviced here and has never been seen here.

June 21, 2022

Emma was very helpful in helping us choose the right warranty plan. Any questions we had were addressed. I would definitely recommend giving Emma a call. More

by kldarga
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emma
June 13, 2022

Once again, the service at Lombard Ford was outstanding. Working with John was great - I called and made an appointment to have my oil changed and tires rotated. Job done. The technician who serviced my car More

by bob.schackner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Cersoli
Jun 14, 2022 -

Lombard Ford responded

Thanks Bob. We always love and appreciate hearing that our customers are satisfied with their experiences. We try to please everyone. Your friends at Lombard Ford

June 07, 2022

Emma's customer service was exceptional, she handled my Ford ESP purchase with all of the options explained and was very informative. I would highly recommend Emma for any of your vehicle needs. More

by apnixon@aol.com
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emma Allen
June 02, 2022

I am always impressed with the service and repair work the techs at Lombard Ford provide. I won't go anywhere else with my vehicle and know I am in good hands! More

by Chris L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Cersoli
Jun 02, 2022 -

Lombard Ford responded

Thank you for sharing your experience with Lombard Ford Chris. We thank you for you business and will always strive to serve you in an impressive manner. Your friends at Lombard Ford

May 26, 2022

Thought I had a drivetrain leak and called to make an appointment also scheduling some routine maintenance.. Was able to get an appointment in a couple of days. More

by AODUMAIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
May 27, 2022 -

Lombard Ford responded

Glad to hear we could accommodate you in a timely fashion and they you are pleased with the service you received. Thank you for your business. Your friends at Lombard Ford

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