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Lombard Ford - Service Center

Barkhamsted, CT

4.6
432 Reviews

432 Reviews of Lombard Ford - Service Center

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November 13, 2023

Lombard Ford is always the best. Everyone is knowledgeable and courteous. Excellent service as always. More

by jtibbets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Nov 13, 2023 -

Lombard Ford responded

You're too kind. Thank you for your time and your thoughts. We always try our best to do the best! Happy Holidays to you. Your friends at Lombard Ford

November 13, 2023

Wonderful customer service and attention by service team to resolve the issue quickly and professionally! More

by RYAN181124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Nov 14, 2023 -

Lombard Ford responded

Always good to learn that we could resolve your vehicle issue quickly and professionally. Thank you for your business. Your friends at Lombard Ford

November 09, 2023

Emma was great to work with, she had a lot of patience and answered all my questions... I wish all customer service representatives were more like her... More

by ilancry71
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2023

Very good service experience as always at Lombard ford . My vehicle was ready for delivery as soon as promised More

by williamgreenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Lombard Ford responded

Glad we could deliver what we promised William. See you in the future. Your friends at Lombard Ford

October 23, 2023

Service department was helpful, efficient, friendly and worked well as a team. Would recommend them to anyone needing automotive service. More

by Satisfied customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Oct 24, 2023 -

Lombard Ford responded

We're so happy that your happy with our service. We also appreciate the fact that you would recommend us. We'll be here for you for all your service needs. Take care. Your friends at Lombard Ford

October 19, 2023

Great service, in and out for an easy issue with my blind spot alert. I will come back for all future service needs. More

by GUSGRIMES86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Lombard Ford responded

We'd be grateful to see you again sir. That blind spot alert is a great feature to have. Glad it's working properly now. Your friends at Lombard Ford

October 19, 2023

Drew and Kyle were very helpful and courteous to me in regards to the brake issue I was having. They also explained the cost of the service very clearly. Greatly appreciate the excellent work done on More

by Sdwyer0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Lombard Ford responded

So happy to hear you are satisfied with the service we completed. We're sure you feel a lot safer now. ;) Your friends at Lombard Ford

October 18, 2023

kyle was great to deal with - was able to schedule me in for a new key and quick service with 2 days notice, on my new to me 2021 Expedition. I am happy with Lombard - we will continue to use them, as our More

by john.mochak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Lombard Ford responded

Thank your for your review John. Glad we were able to assist you in a timely manner and it's always nice to know you and your family will continue to use us for your vehicle needs. Stay safe. Your friends at Lombard Ford

October 03, 2023

Been great to work with on two different warranty set ups! Have handled my claims with 0 issues! More

by Nate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2023

Emma was the most helpful and professional that anyone could be. She made the process very straightforward and easy. I would not hesitate in recommending her to the utmost. More

by Rick M
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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