Long McArthur Inc - Service Center

Great Customer Service Larry is the BEST in town! He is very friendly easy to work with and willing to accommodate my schedule. He goes out of his way to make sure you and y Larry is the BEST in town! He is very friendly easy to work with and willing to accommodate my schedule. He goes out of his way to make sure you and your vehicle is taken care of. Long McArther Ford service department is top notch!! More

Super friendly and wonderful to work with Larry is amazing to work with. He bends over backwards every time to accommodate me and my busy schedule. I know I'm not the only busy person around, Larry is amazing to work with. He bends over backwards every time to accommodate me and my busy schedule. I know I'm not the only busy person around, so I appreciate his effort and consideration he ALWAYS gives me. Fantastic group of people to work with and great at keeping me updated about what's going on. Gets me in and out quickly and willing to give me a ride if they are going to take longer than what I can wait. More

Issues with recall, blown fuse 2nd time Was told it would take an hour to get it fixed of coarse it took 2 hours. When asked what was going on. I wasn't the happiest person. Larry said what Was told it would take an hour to get it fixed of coarse it took 2 hours. When asked what was going on. I wasn't the happiest person. Larry said what would you like me do fix it or not. Wasn't pleased with his customer service. Being frustrated and him not being understanding was not a great blend. I left very upset. I just never have been a fan of this place and needing them to fix my car under warranty. And on top of that wanted me to pay for the fuses when we've had this issue before bc of a recall. Just wasn't pleased with the service. More

repair department scammers- don't break down near Long Mac Car was brought in to fix and came out with damaged transmission. This is a typical car dealership that will take advantage of travelers and lie and s Car was brought in to fix and came out with damaged transmission. This is a typical car dealership that will take advantage of travelers and lie and steal from you. I was told my car would be looked at, as a stranded businessman, at 3:30 when I brought it in. The first of many promises broken. I was given the run-around by the incompetent service department, who has no one particular in charge or helping. The service manager was laughing at my distress. THIS IS WHY PEOPLE HATE CAR DEALERS, stop in for a repair and join the club. More

Very poor service Had my 2006 mustang in for service in June 2017 ,engine light and rinch light we're both on . Larry in service said they but it on 5 different machine Had my 2006 mustang in for service in June 2017 ,engine light and rinch light we're both on . Larry in service said they but it on 5 different machines and said no problems ,they turn them off and then the next day they turn on again ,took it in again,they did it again,the same thing is still happening in February 2018, went back again got charged 150.00 it still is happening,was told this time to drive it they can't fix it,was told they don't know what was wrong was definitely taken by this dealership. More

Two vehicles fixed correctly in one day I have two Roush vehicles that both needed issues identified and fixed. Set up an appointment with Phil Spillman. Expected to hopefully get my Rapto I have two Roush vehicles that both needed issues identified and fixed. Set up an appointment with Phil Spillman. Expected to hopefully get my Raptor fixed the same day and leave the Mustang, since I live four hours away. To my surprise Phil arranged to have different tech's look at both vehicles as soon as I arrived. Left with both vehicles fixed CORRECTLY the same day! It was a very pleasant surprise to get both vehicle fixed in one day by a very professional service team. They were worth the drive. I highly recommend Long McArthur's service! More

Bought a new F-350 King Ranch less than 3-years ago. With less than 3000 miles on it the power steering was really loud. 4:50 pm they wouldn't look at it. Shop manager went home early, rest was to lazy With less than 3000 miles on it the power steering was really loud. 4:50 pm they wouldn't look at it. Shop manager went home early, rest was to lazy to look at it. The last vehicle I'd buy from them!!!! Spent a lot of money on this truck and was 250 miles from home headed to Oklahoma City with our young Grand Children and they refused us help. xxx Dealership!!!! More

Great customer service in the service dept. First time getting an oil change at this dealership, but everyone was extremely helpful, courteous, and professional! From the moment I walked in to t First time getting an oil change at this dealership, but everyone was extremely helpful, courteous, and professional! From the moment I walked in to the moment I left I felt comfortable and at ease knowing everything would be taken care of. More

Amazing Customer Service! Simply Amazing! My wife Farrah and I are completely satisfied with the service that Long McArthur provides. We are the proud owners of a new 2016 Lincoln MKX Black La My wife Farrah and I are completely satisfied with the service that Long McArthur provides. We are the proud owners of a new 2016 Lincoln MKX Black Label. I want to personally thank Long McArthur and Darrin Lee for helping my family out with 5 star service. We had our brand new vehicle break down on the side of the road about 20 miles from Garden City, KS. My wife and kids were traveling to visit friends and family and I was out of town in Nebraska for work. My wife had to have our vehicle towed into Garden City at night with two kids and we were very upset. We thought with a brand new Lincoln and only 5,000 miles this should never happen. It wasn't anything major but it had a recall. We contacted Long McArthur Ford the next morning and without one question asked Darrin Lee had already arranged drivers from Salina, KS to come all the way to Garden City, KS to drop off a car to my wife and kids. He then arranged our car to fixed under warranty and even had our car shipped to Salina for a final inspection. They then drove our vehicle to our home in Wichita, KS and picked up their loaner car. Thank you very much Darrin Lee. You and Long McArthur are 5 star people and I won't think twice about doing business with you again! I appreciate everything Long McArthur Ford! Amazing 5 star service! I will pass the word around too all my friends and family. Thanks - Kyle Merz More

Tim Ohlde Tim is always so pleasant and knowledgeable about whatever I call him about. He is multi-tasking but always makes you feel like he is concerned with Tim is always so pleasant and knowledgeable about whatever I call him about. He is multi-tasking but always makes you feel like he is concerned with what concerns you. He is a treat to work with! More