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Long Subaru

Webster, MA

Overview
Employees
Reviews
Vehicles
4.9
573 Reviews
Welcome to Long Subaru in Webster Massachusetts, conveniently located just 10 minutes south of Worcester right in the middle of The Last Green Valley. Our Subaru dealership is a part of R.H. Long Motor Sales which has been serving central and eastern Massachusetts since 1927. For over 95 years, we have been serving the wants and needs of car buyers in Central Mass., Worcester, Webster, MA, Shrewsbury, Northern Connecticut, and beyond. Our knowledgeable staff are ready to answer your questions and help you find the right new car, assist with financing, and more. Use these directions to our Subaru dealership and stop in to Long Subaru where we'll get you into the car of your dreams! Have questions to ask first? Give us a call at 916-509-8500.
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7 Sutton Road

Webster, MA

01570

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Showing 573 reviews

March 13, 2024

I like the product, and the location. Matt made it comprehensive, efficient, and cordial. Thanks More

by MBOLDU2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Long Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

March 12, 2024

This is my 3rd car from Long Subaru. No pressure sales. The staff was great. More

by MCARMAN1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Carman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Long Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

March 08, 2024

1st time customer. Great experience overall leasing a Forester. Couldn't have been any easier. Carrille was the greatest! On a scale of 1-10, I'd give her 20. Than More

by BRUCE181
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrille Dionne....5 STARS
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Mar 11, 2024 -

Long Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 06, 2024

I would recommend Jason and the dealership to everyone. I was just looking at the time and wasn’t sure if I would buy and Jason found me the perfect car. This was, by far the best experience I’ve had with More

by KELR33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Kugler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2024 -

Long Subaru responded

We are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 27, 2024

After much thinking I realize my original review was accusatory and unprofessional. So I have decided to edit and reword my review in a much better manor. I brought my car to Long Subaru for a 4 whee More

by corcutt85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Barry
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Feb 28, 2024 -

Long Subaru responded

Chris, As we have discussed on the same review left on another platform, we believe that your car, which is nearly 20 years old with over 200k miles, has some significant safety issues. These issues were pointed out to you under the car by a Senior Master Subaru tech and our shop foreman, also a Senior Master Subaru tech, with a combined 60 years of experience. We stand by our diagnosis and wonder why someone who is a "15 year tech" (and actually worked for us but is not eligible for rehire) would continue bringing his cars (your family services with us also) to our store, if what you say is true. We are obligated to point out all safety issues on all cars that we look at and will continue to do so, even if the news isn't what the customer wants to hear. While we realize some people may choose not to repair certain items, we believe this is part of service experience that most people expect. Best of luck with your search for a different service facility.

Feb 28, 2024 -

corcutt85 responded

First if all, i was not looking for a rehire. So your whole point to me not being eligiable makes no sense whatsoever. I left there back in 2006 I believe under my own accord. Second, the only services ive had done there, is an alignment and i just had a tire swapped. I do have the years of experience, but do not have an alignment rack nor tire changing/balancing equipment. Third, the car is still driving and stopping without an issue, must be one of those leaks that randomly comes and goes. You, Mr Barry turned things into an argument by your unprofessional approach and desire to try to attack me. If you recall my original review did not go heavily into detail. Only after your attack did i respond in kind. My reviews will stand, people can choose to either believe them or not. Thats there choice, but i have the right to post a review of my dealings with the company.

February 15, 2024

good to excellent overall, service department was good, was a long time Long Cadillac customer. More

by CHATMILL
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Angelone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2024 -

Long Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Our team is available should you require any extra help.

February 07, 2024

A small snafu but it was handled well by my salesman, Shawn. He delivered my Forester to CT after attending to all my concerns! I'd recommend Long Subaru to anyone looking for a vehicle. Good pricing More

by JGSPROMOS
Recommend Dealer
Yes
Employees Worked With
Shawn McMurray
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Feb 10, 2024 -

Long Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Long Subaru. We hope to be of service to you again! Take care!

February 02, 2024

great experience - made the whole process very easy. Jason was great to work with and I love my new car. More

by BLEMARIER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Kugler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2024 -

Long Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

February 01, 2024

Fast, easy and accurate. Plus they delivered my car to me, I live in another state. I would recommend 100%. More

by Grayson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Kugler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Long Subaru responded

Hi Grayson, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

January 30, 2024

Jason was incredibly nice and I didn’t feel like I was being haggled. I came from over an hour away and definitely chose the right place. More

by FEATHEREYES
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Kugler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2024 -

Long Subaru responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

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