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Longo Toyota
El Monte, CA
5,078 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office.
If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities.
Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon!
Team Longo Toyota!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 5,078 reviews
January 06, 2023
Only complaint was, they wouldn’t accept my credit card payment over the phone due to the amount. They require me to go in person or use the portal. The portal didn’t work. Called cashier, she able to s payment over the phone due to the amount. They require me to go in person or use the portal. The portal didn’t work. Called cashier, she able to see my history and was able to accept my payment. More
by Anita Salazar
January 06, 2023
Excellent service service department. Shuttle service provided on a timely manner. Curteus personnel. Knowledgeable service advisor Shuttle service provided on a timely manner. Curteus personnel. Knowledgeable service advisor More
by Rafael
January 05, 2023
Limpio rapido amable el servicio todo bien el personal muy atento económico y volvere despues muy atento económico y volvere despues More
by Lidia romero
Employees Worked With
January 05, 2023
Took car in for service. Alberto was great about keeping me updated on status as it was a very busy day. Great that they provided free shuttles so I could run some errands at Alberto was great about keeping me updated on status as it was a very busy day. Great that they provided free shuttles so I could run some errands at the local mall while waiting. More
by Beezusq
Employees Worked With
Alberto Mariscal
January 05, 2023
Took my Prius in for a routine 15k maintenance, appointment time was 2:45pm, and service advisor said car ready at 7pm, so I chose the shuttle service home and planned to come back at night to pick appointment time was 2:45pm, and service advisor said car ready at 7pm, so I chose the shuttle service home and planned to come back at night to pick up my car. At 6:31 got a text saying it was ready, I called and found out the dealer closed at 7. So I had to rush back in heavy traffic and rain to get the car before they close. No one (service advisor, shuttle concierge, text portal) mentioned that they close at 7 and customers are expected to pick up car before they close on the same day. Very unprofessional. More
by Kevin
Employees Worked With
Jessica Aveles
January 05, 2023
Excellent product, fantastic service with a great attitude. What more could you ask for. Definitely coming back again. attitude. What more could you ask for. Definitely coming back again. More
by stephenpartida
Employees Worked With
January 05, 2023
The reason we continue to travel 28 miles for service at Longo Toyota is Biagio Galiota. His customer service is excellent and we appreciate his assistance. Thank you Biagio. Longo Toyota is Biagio Galiota. His customer service is excellent and we appreciate his assistance. Thank you Biagio. More
by Preciado
Employees Worked With
January 05, 2023
Great service, with a great turnaround. Feel comfortable leaving my car . Try also have a Starbucks when i can do my work . Feel comfortable leaving my car . Try also have a Starbucks when i can do my work . More
by Joserenteriajr
Employees Worked With
