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Longo Toyota

El Monte, CA

4.8
5,072 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,072 reviews

September 06, 2022

I have been a happy customer for many years. I purchased my truck at this location and have taken it for service for 20 years. I never had a problem until today. The service tech told me I nee More

by cassandralew10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mandi Davis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Longo Toyota responded

We know this matter is important to you which makes it even more important to us. Due to the of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen. D: 626.580.6057 E: kary.loefler@longotoyota.com We look forward to hearing back from you

Sep 07, 2022 -

cassandralew10 responded

Thank you for your response, but it is too late. I have taken my truck to another location and had my radiator replaced same day. Your service tech did tell me my truck was "too old", so it would take a couple of weeks to get the replacement part. I have a Tacoma 2002 truck. That left a bad taste, I got the impression he was pushing for me to get a new vehicle and was not too concerned about getting my vehicle fixed, which is still in great working condition. Please note Mandi was not my main service tech, she was great the previous times she has helped me. On this occasion I was serviced by someone else since Mandi was out.

September 06, 2022

Este es mi segundo automobil que compro aqui me gusta el servicio que me dan More

by l_b_garcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Longo Toyota responded

Gracias por la amable publicación y bienvenido de nuevo a Longo Toyota.

September 06, 2022

It was clean, organized, people were mostly friendly and somewhat attentive. I didn't feel like it was exceptional More

by ltgarcia7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Longo Toyota responded

We appreciate you sharing your viewpoint on DealerRater and please know if you do have any questions, please feel free to reach out to Ruben, he's always here to listen - Team Longo

September 03, 2022

Talk to Fred over the phone many times and received a Lotta good information. Enjoyed the test drive and he was very helpful. Had no idea about the vehicle and explained a lot of details More

by bearfanjk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Longo Toyota responded

Thank you for the trust you have in our company and please enjoy what you drive - Team Longo

Sep 06, 2022 -

bearfanjk responded

Your welcome. But I was there over four hours to purchase a used car That is over priced due to the car shortage. I work for Toyota LAPDC in Torrance for 23 years. Just thought I could get a better deal because of my time with the company?

September 02, 2022

I appreciate Michale Kim’s willingness and patience to work with me to get the Tacoma that I wanted. He answered all my questions and accommodated changes in my order when I asked. More

by danielrey1894
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Longo Toyota responded

We know buying | leasing a truck is a big commitment and @ Longo Toyota, we want to make sure you get what you want | order. Thank you for entrusting us with this task. Make it a great day and welcome to the Longo Family

September 02, 2022

Great working with Michael. Stayed in contact throughout the whole process. And got my truck at the price i wanted. More

by jpbowtie62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Longo Toyota responded

From all of us @ Longo Toyota - Congratulations on your new purchase and we're honored to serve you!

September 02, 2022

Service is Great! ! Prompt and dependable. Our service provider, Bruce H. is very courteous, knowledgeable, and always provides reliable service for our cars! Our servi More

by Hybrid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Longo Toyota responded

My name is Kary Loefler, Guest Relations Director for Longo Toyota. I wanted to take this opportunity to personally thank you for choosing our dealership to handle your car care needs. I know a great amount of care goes into choosing a dealership and your decision reaffirms our belief in the old-fashioned way of doing business “Being here for our guests”. I’m so delighted to read of the caring attention you received from Bruce and the service team. Have a safe holiday weekend and THANK YOU again, for being the most important part of our business. Kary

Sep 02, 2022 -

Hybrid responded

Thank you for response! We'll see you all again soon!

September 01, 2022

Professional, knowledgeable, caring service. They tried their best to help clients get their car without putting extra money on top of it. Both the sales (Jerry), and the handling of DMV ( More

by Gigi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Reano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Longo Toyota responded

Thank you GiGi for entrusting the Sls team (Jerry) @ Longo Toyota. Have a safe holiday weekend - Team Longo

August 31, 2022

I always come to this particular dealership for major services. Efficient, straightforward and set the expectations of waiting time.? More

by Mehri1123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johan Ramirez
Aug 31, 2022 -

Longo Toyota responded

We're honored to serve you and delighted to read of the ongoing care the team @ Longo Toyota continues to provide as you deserve the very best in car care needs. Have a safe holiday weekend - Team Longo

August 31, 2022

Fast and kind service. Straight to our conserns. Clear and nice. Do not push for the sale More

by Dsnakasone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Winser Carrasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Longo Toyota responded

From all of us @ Longo Toyota, Congratulations!

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