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Longo Toyota

El Monte, CA

4.8
5,073 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,073 reviews

August 31, 2022

I always come to this particular dealership for major services. Efficient, straightforward and set the expectations of waiting time.? More

by Mehri1123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johan Ramirez
Aug 31, 2022 -

Longo Toyota responded

We're honored to serve you and delighted to read of the ongoing care the team @ Longo Toyota continues to provide as you deserve the very best in car care needs. Have a safe holiday weekend - Team Longo

August 30, 2022

Efficient, courteous, gets job at promised time or earlier. The amenities here are very good and convenient More

by sjideno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Baguio Galioto
Aug 30, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota

August 30, 2022

ETHAN SU, horrible customer service and not knowledgeable for the job position. Jj took over and saved the day! More

by Tommymoc25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Su
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Longo Toyota responded

Hi Tommy, We're sorry to read of this matter that happened between your dad, you and Ethan. We are however, delighted knowing you've worked in the past with JJ @ Longo Toyota and he was able to assist you and your dad. We certainly appreciate you translating to your parent so we could do the correct services on your fathers vehicle. Please know in the future, you can schedule your appointments with JJ if you feel more comfortable with him. Thank you for sharing your viewpoint.

Aug 30, 2022 -

Tommymoc25 responded

I forgot to add, Ethan said “we didn’t ask for you to take your car here. You can take your car to another dealership.” Maybe you guys should play his tape and hear for yourself. But yes, I’m glad JJ took over. His service was EXCELLENT.

August 28, 2022

Very knowledgeable management and sales crew. Every stone was turned over to look for possible problems and were corrected. More

by Lynne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Misajon
Aug 29, 2022 -

Longo Toyota responded

We're honored to serve you @ Longo Toyota

August 28, 2022

Great service. Agent always coordinated with us every time we visited Longo Toyota. Will definitely come back for our auto-mobile needs. More

by polmark.fajardo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Macalino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Longo Toyota responded

Thank you for the 5-star DR posting and delighted knowing Cesar (Sls) & Noli (Svc) take wonderful care of you during your visit to Longo Toyota.

August 28, 2022

The lease buyout was a smooth process with the staff at Longo Toyota. I’ve had bad experiences with other Toyota dealerships in the past but the team at Longo were very transparent and very helpful as I wa More

by Jtolosa26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Longo Toyota responded

What a great way to start our day @ Longo Toyota. We know you have many choices when selecting a brand | dealer and we're all honored @ Longo Toyota to have been chosen to handle your auto care needs. Enjoy what you drive

August 28, 2022

Spacious and clean customer waiting room; knowledgeable service advisor and quick service. What customers want. More

by Mt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Longo Toyota responded

Thank you for recognizing our efforts to have a comfortable | clean facility and delighted knowing our team @ Longo Toyota is taking wonderful care of you.

August 25, 2022

Doug, Daniel and Zac made the entire car buying experience incredibly simple and easy, they are just amazing. They could not have been more friendly, knowledgeable and accommodating which we reall More

by rtbinder
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Eroh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Nono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Longo Toyota responded

What a great way to start off our Friday @ Longo Toyota - Thank you for the shout out and please know how honored we are to serve you - Team Longo

August 25, 2022

Longo Toyota provides great service. They are helpful and convenient. They have a spacious waiting area. More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Longo Toyota responded

It's great to read Chris how comfortable your felt @ Longo Toyota, we work hard everyday, to ensure our guests visit are comfortable and easy. Can't wait for you to see the upgrades that will be happening in 2023. Team Longo

August 25, 2022

Everyone was very helpful and prompt with the service! Would recommend anyone to come here More

by Sg245
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurence Ruiz
Aug 25, 2022 -

Longo Toyota responded

We're honored to serve you - Team Longo

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