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Longo Toyota

El Monte, CA

Overview
Employees
Reviews
Vehicles
4.8
5,116 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,116 reviews

March 01, 2025

I’m giving the dealership 5 stars. But as far as the service department goes they would get a two star rating. More

by Dealhunter1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romero, Julian
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Mar 03, 2025 -

Longo Toyota responded

Thank you for taking the time to share your experience and for giving our dealership a 5-star rating. We truly appreciate your support! We’re sorry to hear that your experience with our service department didn’t meet your expectations. Please know that our service management team is always here to listen, and we would love the opportunity to discuss your visit in more detail. Longo Toyota

March 01, 2025

Jeffrey made this experience super smooth and quick with the help of Khatera we wrapped up the deal and took home a 2025 Toyota Camry SE. More

by AB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tomita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khatera Hassan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Longo Toyota responded

We’re thrilled to hear that Jeffrey and Khatera made your experience smooth and quick! Congratulations on your new 2025 Toyota Camry SE—we hope you love it! Team Longo Toyota

March 01, 2025

Noli is nice to work with, nice customer service from him. Got out of there by estimated time More

by Helenl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli
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Mar 03, 2025 -

Longo Toyota responded

Thank you for your kind words and for taking the time to share your experience with us. We’re glad to hear that Noli was great to work with and provided excellent customer service. It’s also wonderful that everything was completed within the estimated time. Team Longo

February 27, 2025

Great service from Albert Lopez. Got me best deal for my service and was very great when giving updates and what good options there were! More

by C.lozano113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Longo Toyota responded

Thank you for your kind words! We're thrilled to hear that Albert Lopez was able to provide you with great service and secure the best deal for your needs. We take pride in keeping our customers informed, and it's wonderful to know that Albert's updates and guidance on available options made a positive impact. Team Longo

February 27, 2025

Thank you so much for your patience and understanding. I love my new car. You are an excellent employee. Thank you. More

by Review
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Cid
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Longo Toyota responded

Thank you so much for your kind words! We're absolutely thrilled to hear that you're enjoying your new car. It was our pleasure to assist you, and we’re so glad to know that you had a positive experience with us. Your feedback means a lot, and we’ll be sure to share your compliments with our team. Team Longo

February 25, 2025

Professional and friendly staff. They also washed my car that’s was awesome. Highly recommend ed More

by Kenks60@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ariel
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Feb 25, 2025 -

Longo Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our professional and friendly staff. We're also glad you enjoyed the car wash – we love going the extra mile for our guests! Your recommendation means a lot to us, and we look forward to welcoming you again soon! Team Longo

February 25, 2025

They use Toyota parts and recommend needed services. They are honest about what’s required and what can wait. More

by Guinnp88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2025 -

Longo Toyota responded

Thank you so much for your wonderful review! We’re so happy to hear that your experience with us stood out. At Longo Toyota, we take pride in using genuine Toyota parts and providing honest, transparent service. Our team always strives to recommend only what’s necessary to keep your vehicle running smoothly, while also letting you know if something can wait. It’s fantastic to know that you’ve felt valued and well-cared for during your visit.

February 25, 2025

This dealership is the best I’ve ever been to! The staff is amazing and I truly feel like my business is valued here. From the wide range of inventory, to the helpful customer service, this dealer More

by Daniela Miranda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Luis Del Solar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Egurvide
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patty Gutierrez
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Feb 25, 2025 -

Longo Toyota responded

Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you had a positive experience with us. At [Dealership Name], we strive to provide exceptional customer service and a diverse inventory to meet everyone's needs, so it’s wonderful to know that it made a difference for you. We truly appreciate your kind words and your trust in us for your business. Team Longo

February 24, 2025

Easy dropped off,No waiting,services complete call,Text,easy check out,fast car delivery. More

by tran528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel
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Feb 24, 2025 -

Longo Toyota responded

Thank you for sharing your voice online and delighted knowing the service team took wonderful care of you and your investment (car). Make it a great day and hurry back - Team Longo

February 23, 2025

After deal was done, contract signed, (and acknowledgment of no verbal agreements were made), I was walked out to my car and forced to sign up for “connected services” verbally told it was mandatory! This af More

by Weather4ducks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

Longo Toyota responded

Thank you for sharing your feedback regarding your recent experience with us. We take all guest concerns seriously and strive to provide transparency and clarity throughout the purchasing process. We understand your frustration regarding the post-sale offer of “connected services” and the communication surrounding it. We want to assure you that we aim to uphold the highest standards of customer service and respect your stated preferences during the negotiation. We regret that you felt uncomfortable during this part of the process. Our Pre-Owned Sales Director, Mario Tovar called and left a voice mail today, Feb 28, 2025 and we look forward to hearing back from you.

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